Bensonandclark Opiniones 

Order shoes for a wedding and was told it would take 4-11 days after order was received, I ordered a month n half in advance before the wedding and it’s a month after the wedding and they still haven’t came and now their email blocked me cause I asked for a refund make it make sense

Rip off alert. I recently ordered a jacket. I did not realize the company was in China, which would have been a giant red flag. First it takes weeks to receive. It is obviously dropped ship to some address in the US and then mailed to you. I did receive the jacket which seemed 3 sizes too small. Also quality is poor. I checked their return policy which is pretty non existent. When I tried to use their customer support contact info via their support email address only to have my email return with the declaration that the email did not exist. So I am stuck with a very cheaply made jacket that is 2 sizes two small with no recourse other than to write this email. Hopefully others will check this out before purchasing. I assume any good reviews are probably fake!

Awful company. Avoid at all costs. Sent me a pair of shoes that looks nothing like the website that were much smaller than ordered. Had one email offering an exchange. I said I wanted a refund and despite multiple emails I've sent I've heard nothing weeks later. Scam of a company. If they were UK based I'd take a trip to their office to have a word.

Same experience as the others. Very low quality, the shirt is awful. It really doesn't look like what they show online. They sell for 30€ what they pay less than 1€ to produce. I wish I checked the company before on this website. I already know for sure I am not getting my money back.

I ordered a cashmere sweater. I wish I'd read the reviews beforehand but they looked so genuine. The sweater took weeks to come and doesn't fit. I have tried and tried to contact them for a return. They say they will not accept a return unless you email first, but they do not reply to emails. If you want to buy something of inferior quality, don't mind keeping it forever and never want to speak to them again, then go ahead with your order.

Sent me black chinos on 5th June. Yodel are trying to deliver them in a town about 45 minutes drive from where I live. I got a call from Yodel trying to verify my address, which was correct. Apparently, the courier was having trouble trying to locate the address. Despite being in possession of the correct address, they continue to try to deliver them in the wrong town, so I am not surprised they cannot find the address. I messaged BensonGuff and they said they'd sort it. Two weeks later, no change. According to the tracking details, the poor courier is still trying to find the address in the wrong town. I messaged BensonGuff again, asking for a refund and I got no answer. I had to approach my bank and raise a dispute for £31.99.

This place is a massive scan avoid or lose your money.. Impossible to return.. Likely will not refund your money.

OK SO HERE ARE THE FACTS;

The reviews on here are telling the truth and I really wish I had seen them first before ordering.

The quality of clothing is terrible. They do not respond to questions which is shameful. I sent one requesting garment information, and received no response at all.

I just received a floral shirt I had bought and it’s obvious to me why they did not want to answer my question about what the material is because they don’t want you to know how bad the clothing is.

THERE IS EVEN NO GARMENT LABEL SO THIS SAYS IT ALL. PLEASE DO NOT WASTE YOUR MONEY ON THIS COMPANY!!!

I ordered four shirts from Benson and Clark that were listed as organic cotton. When I received them, I found that they were polyester nylon and viscose. I’m allergic to polyester so I can’t even get near them. It took a long time to get my order and looking at the customer reviews here. I’m wondering if I’m going to be able to get a refund at all. Wish I checked this site before I ordered. i’ve seen these shirts on other websites for quite a bit more money. I think they may have copied the pictures and substituted a cheap knock off.

I had not received tracking updates, so I emailed the company using an address provided on their website. The email was returned because their provided email address was not valid. I then phoned them using their provided toll free number, the call was answered by an answering machine. I left a detailed message, providing all of the information that they requested. They never responded to the message I left them. The loafers did not arrive when promised. I emailed their customer support, and requested a refund. They again failed to respond. I eventually received the shoes, they are the flimsiest shoes I have ever seen. I will throw them away.
Steer clear of this company. They are a bogus, lousy company based in China.

Ordered shoes which took one month to arrive from ‘overseas’ which were FOUR sizes too small. There is no way to communicate with this group. Clear instructions for returns is nonexistent. I have received NO responses from my many inquiries. Avoid this outfit at all costs.

I didn’t listen,they scammed me,I saw nice shirts but they brought me different style

My item arrived and it was the wrong size. Initially they responded and said they would send the correct size item. I have been emailing them for weeks now and they are totally ignoring my emails. What a scam company!!! Please don’t buy anything from here.

Jacket arrived but is too big.

Their websites states “ If your item doesn’t fit, please email us at XXXXXXXXX and let us know if it’s too large or too small. We’ll send you a replacement at no cost. To promote low emissions and provide a great customer experience, you don’t need to return the original item to us. Feel free to keep it, donate it, or give it to a friend.”

However, the email address doesn’t work and I have contacted customer services several times and no one has got back to me.

Update - it took a while and there was silence for a long time but as promised, they sent me the next size down free of charge and I love the jacket. Upgraded to 4*

I bought leather shoes for £49 on sale. I received plastic painted shoes. I’m so upset. I don’t even know if they have a return policy. This is a proper scam. The website looks so legit though. I used Apple Pay to purchase these shoes. I tried to return the item but there is no return option and they don’t respond to emails once you have received items. I think they have blocked me because my emails aren’t even going through to them anymore.

Terrible took 3 weeks to get delivered then when it turned up it was too small inaccurate sizes then when i tried to return it they don't even respond to my emails about the return and refund.

Terrible service, do not order from this company

Bad. Do not attempt to do business. Thief.

Took money and never delivered goods.

Ordered a jacket. Took month to arrive. Ordered a “2X” and they sent a “4x” but fit like a large. Emailed got one response about another jacket being sent but nothing but crickets now.

BUYER BEWARE!!!
Chinese company plan on losing your hard earned cash.

Clothing has no quality.

I've been changing 3 days emails with them to give me address to return clothes.
They didn't want to give email.
After 3 days, they gave me
I sent the order back to China, are 3 days trying to deliver the order, but no one gets the order.
Their email ceased to work .