Best Western Opiniones 

Une expérience absolument horrible. En raison d'un changement de programme, je ne pouvais pas séjourner dans l'hôtel que j'avais réservé du 2 au 7 juillet, pour un montant prépayé de 3 000 yuan. Dès le 25 juin, j'ai formulé une demande d'annulation et de remboursement sur la plateforme tiers Qunar. À cette période, c'était la haute saison, l'hôtel aurait très bien pu relouer la chambre rapidement sans subir aucune perte, d'autant plus que l'annulation était gratuite sur leur site officiel. Après négociation avec la plateforme, celle-ci m'a indiqué qu'elle accepterait le remboursement dès lors que l'hôtel donnerait son accord. J'ai donc envoyé un e-mail à l'hôtel ce jour-là, qui est resté sans réponse. Quand je les ai appelés, le service client s'est dédouané sur la plateforme en me disant de m'arranger avec elle. Plus tard, le 3 juillet, j'ai sollicité l'aide d'un Français pour communiquer avec eux : l'hôtel a alors accepté de reporter mon séjour. Cependant, la plateforme a ensuite prétendu que l'hôtel avait refusé, revenant ainsi sur sa parole. Un manque total de parole et de crédibilité, une efficacité extrêmement médiocre et un personnel hôtelier très peu professionnel. La communication a été impossible et ils ont fini par conserver la totalité de mon argent. Si vous envisagez de réserver cet hôtel, je vous conseille vivement d'y réfléchir à deux fois. C'est un établissement dépourvu de toute humanité, qui va jusqu'à profiter de ma situation d'étudiant. À ce jour, toutes les démarches ont été vaines. Ils profitent de la barrière de la langue et de la distance pour léser les touristes étrangers.

Vi har overnatter på Aiden By Best Western i Herning. Det var så godt. Vi var en del fra Jehovas vidners stævne i boxen og de havde udvidet åbningstid i restauranten om morgen. Personalet gjorde et kæmpe arbejde, vi var mange, men alt gled SÅ fint. Rigelig af mad, borde de blev gjort rene meget hurtige, til de næste. Alt ros værd.
Desuden, pæne rene værelser.

I stay in hotels more than 180 nights a year, so I know the difference between an average stay and a property that truly understands hospitality. I can stay virtually anywhere I choose, but whenever I’m in the DMV, I check the Best Western Leesburg first—before even considering using my Hilton or Marriott points.

This property delivers exceptional value. It is clean, peaceful, comfortably secluded, yet still close to everything Leesburg and Northern Virginia have to offer. The rates are fair, the atmosphere is welcoming, and the complimentary breakfast adds even more value to an already excellent experience.

What truly sets this hotel apart is the team. I had the pleasure of interacting with Jason, Ravi, and Akhil, and each of them demonstrated what legendary service should look like: attentive, professional, personable, and genuinely committed to the guest experience.

The Best Western Leesburg has become my first choice in the DMV. I recommend it confidently to anyone looking for comfort, cleanliness, convenience, value, and a team that truly cares.

Suite à un vol annulé à l’aéroport de Venise je décide de réserver une nuit d’hôte pour une nuit je vais dans le site de Booking et cherche un hôtel près de l’aéroport je réserve je paye et m’aperçois que je n’ai pas réservé l hôtel à Venise mais à Rome j’appelle l hôtel pour leur informer de mon erreur et de leur demander d’annuler la nuit mais ils ont pas voulu . Aucun geste commercial comme si une nuit aller mettre en péril leur système économique . Chaîne d hôtel à éviter

I wish I could give negative stars.

My stay at the Best Western Ocean View Resort in Seaside was one of the most disappointing hotel experiences I’ve had.
The room I received did not match the photos shown on Expedia. I went to the front desk and calmly explained that I understood the photos were Expedia’s responsibility and that I wasn’t blaming the hotel. The front desk employee responded by saying, “Well, it is my problem because it’s my hotel and you’re not happy.”

He sent us to look at a partial ocean-view room on the fifth floor. After we agreed to take it, we were then told we couldn’t stay in that room because we had a dog—even though the hotel already knew we were traveling with a pet. After asking a third time what was available, we were assigned a room on the second floor. The woman that was now helping us explained that she had to charge me for a $60 pet deposit, $30 each day. While I was pretty sure I had already paid that to Expedia, at this point I wanted to be done with it. I paid the $60.

The next morning, when I questioned the unexpected $217 charge, I was told it included an “upgrade” fee for the second-floor room. This was never disclosed or discussed before the charge was made. Had I been informed there would be an additional charge, I could have decided whether I wanted to accept it.

When I asked for the unauthorized fees to be removed, the manager took me in his office. Closed the door. During our conversation, after I explained that I had spent approximately $1,100 on my stay and felt the undisclosed charges were unacceptable, he looked me up and down and commented that he understood “that might be a lot of money” for me. I found that remark unprofessional, unnecessary, and disrespectful. My concern was never about whether I could afford the charges—it was about being charged fees that had never been explained or authorized.

Although the charges were eventually reversed, the experience ended with what felt like a sarcastic follow-up message stating, “I’m so glad we could waive all of your fees, including your pet fees,” completely dismissing the concerns I had raised about the way I was treated.

I also filed a complaint with Best Western Corporate. Unfortunately, they chose not to meaningfully address my concerns or hold the property accountable for the customer service I received.

Mistakes can happen, but professionalism, transparency, and respect matter. Unfortunately, those qualities were missing throughout my stay, and I cannot recommend this hotel based on my experience.

Best Western
500 Operations Dr Newport News Va .

This was by far the worst stay ever. I worked for a hotel for 16 years . This was unacceptable . The room was outdated stains everywhere blood stains on the mattress. The alarm went off all day and night to the point on the second day the firetrucks came there was people lighting off fireworks at 1 AM. There is people smoking weed at the pool with Kids around. There was no ice at all in the hotel. You have one of the busiest weekends and one of the hottest weekends and there was no ice. The hotel was hard to keep cool there was no blankets or palace for the pool out so my child had to sleep with Sheets. Breakfast was not served Monday morning to 7 o’clock. The pancake machine was out of order. The pool was dirty. You had guest out there cleaning it out. The water was down. They needed to add more water to it. My child ended up with panic attacks because of the fire alarms, and the firetrucks and all that other people were fussing and complaining about it. I called and called and called the hotel. No one never answered the phone. There was never no one at the desk every time you went down there and when you are, they were rude. I asked to speak to the general manager. All they said was OK. If it wasn’t for an emergency, I would’ve checked out and went to another hotel but it was a convenient place to where I needed to be. There were people at the pool at 1 AM. I would definitely look at staying at another place before you stay here. Definitely need to hire new staff. And need update and remodel the hotel. and the pool needs fixing is peeling on the sides and everything there’s pieces broken off in the bottom. And for the price I paid for two rooms for two nights I would’ve been better off going to Virginia Beach and paying that price and would’ve had the beach and probably a lot nicer places to stay at and nicer staff .

Best Western Hotel Bologne. Mestre, Italy. Very positive experience. On arrival early morning they took the luggage into storage until check-in time. On return at check-in time the room was not ready and free drinks vouchers were given. A short time later the room was ready and the luggage had been taken to the room.
Room clean and comfortable. Staff pleasant and helpful.

My family recently had a really bad experience with the SureStay by Best Western Coquitlam. We were displaced from our home by a fire and booked two nights here not knowing how long it would take to get accommodations through the insurance company. We ended up getting a location quickly so we tried everything to cancel the booking or at least the second night. We understand that the first night was most likely not an option for cancellation but the second night was well more than 24 hours notice. We called the number listed for the hotel and no one answered. We tried email but could not find one, then went to the Hotel and they would not help at all with the cancellation. This Hotel has no compassion for a family dealing with a crisis and absolutely no customer service. We highly recommend that you book anywhere but here if you value any type of customer service. All they did was add more stress to a very stressful situation.

This review is about Western Pine Springs Inn in Ruidoso New Mexico.
I made amd paid for three nights thru Booking.com and the boy at the desk charged my card for the 3 nights.

Shit better get fixed tonight.

Lea R.

Subject: Formal Complaint: Misleading Advertisement and Unacceptable Room Conditions

I am writing to express my profound dissatisfaction with my current stay. I booked a room under the explicit understanding—via platform advertisements—that the hotel provided air conditioning. Upon arrival during severe summer weather, I was placed in a room with a balcony and no climate control.

The room temperature has exceeded 40°C, creating entirely unsafe and uncomfortable living conditions. When brought to the attention of the hotel manager, my concerns were dismissed with the excuse that their direct website clarifies the room limits, completely ignoring how their inventory is deceptively pushed to booking platforms. This is an unethical bait-and-switch practice that misleads consumers. I expect a formal response and a partial refund for services falsely advertised.

La mia personale esperienza è assolutamente pessima e inaccettabile. Ho soggiornato dal 18/4 al 19/4/2026 presso questa struttura e, a seguito della prenotazione effettuata dal loro sito web, si è verificata una gravissima violazione della privacy e della sicurezza: i miei dati personali, i dati della prenotazione e, cosa ancor più grave, i dati della mia carta di credito sono stati utilizzati per un tentativo di truffa.
Il danno economico e il disagio sono evidenti, ma l'aspetto più vergognoso di tutta questa vicenda è stata la gestione (o meglio, la NON gestione) da parte del gruppo. Ho cercato immediatamente un contatto per segnalare l'accaduto, ma dal servizio clienti non ho ricevuto ad oggi nessuna risposta concreta.
Ho inviato solleciti ed e-mail dettagliate a tutti i soggetti implicati, sia alla direzione della struttura di Bologna che alla sede centrale di Best Western: il risultato è stato ad oggi, dopo oltre un mese, un nulla di fatto. Nessuno si è preso la responsabilità di rispondere concretamente alle mie richieste, di investigare sulla falla di sicurezza o di fornire il minimo supporto ne risarcimento a un cliente che ha subito un tentativo di truffa a causa dei loro sistemi.
Sconsiglio vivamente il soggiorno in questa struttura.

Best Westerns use to be really nice hotels, but I won't be staying in one ever again. We are currently staying at the Best Western Charleston Inn in Charleston, SC. I booked our room through Booking.com, paid in full before we even arrived. I did not have $60 available on a credit card and my debit card kept declining even with plenty of funds available. At which point I was told, "you can't stay here. We need that $60." Ma'am, I am nearly 50 years old. What am I gonna do in that room that will need to be repaired? Luckily my sister had room on her card because when I then asked for a refund, I was told no, I would need to call Booking.com. So....y'all are willing to give up $500 for that booking over $60? I have stayed at resorts who waived $1000 incidental fees because I didn't have the space on a credit card. It's called customer service. We only stayed because we were tired. Only positive to report is that the room is clean. However, when I turned on the faucet in the shower this morning, it came out dark brown.

Weer terug de Best Western South Henderson. Het wederom een warm welkom. Bedden zijn geweldig en het ontbijt is goed en verzorgd. Bij een klein ongelukje in een rugtas was Lisa de reddende engel. Zij is een uithangbord voor Best Western zou hoort hospitality te zijn.

The stay at Best Western in Yuma Az at the Yuma Mall was outstanding. Reservation to check in and the room was very clean and the beds were so comfortable. I requested something on the ground floor and close to the morning breakfast area , no problem!!! The complimentary breakfast was the nicest I've ever been to ...the area was very clean and stocked and everything looked delicious. I was so impressed with my stay , thank you Best Western
Caron Brinkley.. Rewards member 5-1-2026

I recently stayed at Best Western Plus Desoto and I was not impressed. We first arrived at the hotel and had no trouble getting the room. We first got to the room but didn’t take a look because we were in a hurry. When we got back to the hotel me and my other brothers decided to swim. The pool was really filthy. It had hair everywhere and they had no towels in the pool area. Then we went up to our room to find that we had 2 towels for 4 people in our room. We didn’t find it as a horrible thing but we didn’t even have clean sheets on our beds. There was no shampoo or body wash in the shower. We asked the front desk if we could get some more towels and soap but they declined because they didn’t have any in the hotel. Like what? And then we tried to go down to get snacks and the elevators didn’t work. The breakfast didn’t have many choices but the food was ok. But the people were friendly at the counter. The carpet was stained and the floors were dirty. It looked like it hadn’t been cleaned in a little bit. The gym was pretty good and they have a nice lobby. But I was not very satisfied with my stay. I stayed in room 305.

This was our second visit to the hotel in Phuket. When we arrived our room was on the fourth floor which was difficult for me to go up and down the stairs. I mention this to a staff member that I got to know from my last visit January 2024 her name is Saowalak Inkaew she is now a close friend. Saowalak job is to book tourist visits. She gave us wonderful trips last year and enjoyed them all loved the elephant sanctuary and the great trip to James bond island, floating village and canoe ride under the caves. When I mentioned to Saowalak about my room and difficulties I was having due to my health conditions my room was changed straight away. I was now closer to reception and on 1st floor which was brilliant.
On our arrival this year when we were taken to our room on the fourth floor when the door was opened the bed was decorated with flowers saying welcome back which was a beautiful thought. They also had given us a plate of fruits and a beautiful flower bouquet. Everything as wonderful and very welcoming. At breakfast there is always fresh food everyday. Again I met another member of staff from the year before her name was Bee ba. Every morning she would greet us and without asking bring us our tea and coffee and then keep checking if we needed to top up or needed anything else. These two ladies really looked after us and made our stay special on both occasions.
The hotel has a beautiful seafront area, can seat on the loungers go for a swim or even experience a massage.
The hotel also has a lot of local shops can enjoy going for a walk. They have tuk tuk which are great to go out just make sure to fix the price before.
Both times my husband I have had a wonderful time and the ladies mentioned definitely made our stay special.

Rating: ⭐⭐⭐⭐⭐

I recently stayed at the Best Western Appleby Park Hotel, and it was an absolutely fantastic experience. The first thing that strikes you is the incredible aesthetic; they clearly have a world-class interior designer. From the stunning artwork and intricate wallpaper to the perfectly chosen paint colors and high-quality carpets, the decor is simply amazing.

The room itself was pristine and exceptionally clean. I have to give a special mention to the bed—it was so comfortable that I had some of the best sleep I’ve had in a long time. The shower was another highlight; it felt like a full-on massage, leaving me feeling completely revitalized and amazing. I also loved the complimentary tea and coffee station. Having unlimited access to hot drinks all night was a wonderful touch that I really enjoyed.

The atmosphere of the entire hotel is one of total serenity. It is calm, peaceful, and the perfect place to unwind. What truly sets this hotel apart, however, is the staff. They provided excellent customer service and were incredibly caring, considerate, and attentive listeners. They truly made my stay feel special. I enjoyed the environment so much that I made sure to leave my room as spotless as I found it out of respect for the wonderful team there.

I was very happy with my stay and will definitely be returning. I 100% recommend the Best Western Appleby Park Hotel to all my friends and family!

Negli ultimi anni ho spesso fatto affidamento dove disponibili alle loro strutture e sinceramente ho sempre trovato un buonissimo rapporto qualità-prezzo come alloggi, servizi e colazione e punti di riferimento per visita di città e attrazioni.

Simona molto cordiale, simpatica e gentile . Cibo buonissimo.

Personale totalmente inadeguato, durante e soprattutto nella fase post soggiorno. Esperienza terrificante con il personale. Impreparato, inadeguato e chiaramente privo di formazione. Camere pulite, ampie e comode. Pulizia ok. Bagno ok.
Segnalo assenza di ciabattine, e problemi con aria calda (mai sopra 18 gradi, mi sono congelato) e soprattutto acqua calda, mai disponibile prima delle 8 di mattina. Prima e’ fredda. Best western hotel mirage pederno dugnano. Da evitare