Better Body Equipment Opiniones 

135
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Equipment is excellent and suffices for my needs. James was very helpful when I had questions or concerns. I had 3 damaged floor tiles that I took pictures of and he had them processed for replacement... Ver más

Valorada con 4 estrellas sobre 5

Product selection and price is quite good. Better than the average "fitness product site". Purchased the 52.5lb adjustable dumbbells and incline bench for a solid deal. The dumbbells work well, but... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I placed my order during the holiday sales and was promptly charged. For almost two weeks, I received no updates. After two inquiries about the order’s status, they finally responded, stating that th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently bought an adjustable bench from these guys - last missing piece to my home gym! Hit a few workouts with it already and it’s perfect. Very stable, comfortable, and looks good. Overall grea... Ver más

Información sobre la empresa

  1. Tienda de equipos para fitness

Escrito por la empresa

Home gyms for every space and every budget.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

135 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,7

Todas las opiniones

(135)

13 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Don’t use them !

I ordered a Christmas gift on Nov 15th. After no update I emailed them to be told ten days later that they over sold and new stock would be arriving dec 15th. They ensured me they would upgrade my shipping to express for free and it would arrive for Christmas. Dec 17th I emailed to inquire as I had not heard anything to be told they still don’t have stock and it would be arriving Dec 23rd. Due to them being very aware it was a Christmas gift and how early I had ordered it I asked for a refund. They told me it could be at least three weeks before I see one as they are a small company and can only do a few refunds at a time. Seems sketchy to me. Also makes me wonder how many refunds they are doing to use that as an excuse. All I want is my money back.

19 de diciembre de 2022
Opinión espontánea
Logotipo de Better Body Equipment

Respuesta de Better Body Equipment

Hello Kruise, thanks for sharing your feedback here! We apologize for the delay with the restock date of your order and for the refund wait. Upon checking, I see that your order has been fully refunded now. We hope you successfully received it!

Please let us know if there's anything else we can do to assist you with this. Have a nice day!

Valorada con 5 estrellas sobre 5

Superb Experience!

Great investment! Thought about it so many times and I'm glad I bought it here! The quality of the products is superb and I'm very satisfied with their customer service. Would definitely recommend this brand.

17 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

It's been months and they still haven't…

It's been months and they still haven't delivered all of my equipment. The custom service keeps giving me the run around and saying things have shipped when they haven't. What did arrive was damaged.

11 de septiembre de 2022
Opinión espontánea
Logotipo de Better Body Equipment

Respuesta de Better Body Equipment

Hi Bryan, sorry for all the inconvenience you had to go through with your order. That must have been upsetting. I see here everything has been delivered now and the missing/damaged parts have been sent to you. We hope you're enjoying your equipment!

If you experience any issues, just let us know and our team will assist you as soon as we can!

Valorada con 5 estrellas sobre 5

great company will deffo order from them again

i was a bit wary of ordering from these guys from seeing these reviews but i can honestly say they have been nothing but professional from day one. speedy responses and fantastic customer service and quick delivery, one item had some damage and they offered a replacement immediately. will defo be buying more gym things through them in the future

22 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hex 5-50 Rack Review

I got the Hex dumbbell rack for my own gym and I personally prefer the feeling of individual dumbbells so these are great for doing drop sets and super sets at home.

3 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

great company

great company, customer service was very responsive. Im not sure if other negative reviews are fake or not.. I did not have a SINGLE issue with better body. I could not find anyone else with a two year warranty

3 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordering from Better Body has a been an amazing experience

Ordering from Better Body has a been a great experience. The customer service team was quick to reply and provide me with updates about my order. once I received my product I was extremely happy with the quality and durability of each item, even the packaging was great. You can tell that even though they are a small business they are doing everything they can to make the customer experience amazing. Would highly recommend Better Body Equipment!!

18 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great equipment, competitive prices.

I've been wanting to build myself a home gym for the longest time. After the recent gym closures the last few years, I decided the time was now.

I did a ton of research on different brands and ultimately decided to buy from them because their prices were highly competitive, and they had some amazing bundles that allowed me to get everything I needed in one purchase.

The items that were in stock arrived within 5 days and pre-order items arrived a few weeks after as promised.

Would highly recommend purchasing your equipment from here.

18 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

They take your money and you’ll have nothing to show for it

As other reviewers have stated, they claim item is on “pre-order” and are constantly pushing back shipping dates on their website. Then, when you inquire about it, they act as if you’re the incompetent one that can’t read the website appropriately.

They charge the money upfront and are happy to take your money and act as if it’s completely normal to take 1K from someone with just a promise that you’re on the pre-order list. It’s been 2.5 months and I have nothing from them, but they have my money.

When I called, the rep said they only get 20 units at a time from their supplier and don’t get enough to fulfill the demand. If you can’t get the equipment from your supplier, then stop selling the equipment!! Either this is a total scam (likely) or just really poor business management.

Heed my advice, and the other reviewers here, and buy your gym equipment elsewhere.

***Also noteworthy, 2 of the 5-star reviews come directly from the co-owners of this company themselves. Speaks to the ethical mentality of this company if you ask me.

8 de junio de 2022
Opinión espontánea
Logotipo de Better Body Equipment

Respuesta de Better Body Equipment

Hello Shyla, apologies for receiving your feedback late and for the delays you had to experience with your order. Please know we didn't intend to make you feel incompetent in any way. Our team was only trying to send you an updated ETA but I understand why you might think that way after multiple delays. Rest assured we'll work on improving our communication and planning our inventory better so other customers won't have to experience the same issue moving forward.

Upon checking, I see your order has been delivered successfully. We hope you're enjoying them. We are more than happy to have you as a customer. Please let us know if there's anything we can do for you!

Valorada con 4 estrellas sobre 5

A borderline convict organization

A weird operation for sure but my order was delivered.

8 de mayo de 2022
Opinión espontánea
Logotipo de Better Body Equipment

Respuesta de Better Body Equipment

Hi Adam, apologies for the late response here. We'll respond to feedback more promptly from now on! We truly are sorry there's been a delay with the shipment of your order and for the confusion about our ETAs.

Please know we do not edit them with the intention of deceiving any of our customers. We update them to make sure our customers receive the most accurate ETAs. There are cases the ETAs are pushed back so we make sure the one posted on our site is correct. We hope this clears things up!

I see here your order has been successfully delivered now. We do hope you are enjoying them! If there's anything else we can do to assist you, just let us know. You are our valued customer and we're here for you!

Valorada con 1 estrellas sobre 5

This company is a hustle

This company is a hustle. They lie about shipping and try to sell you more expensive equipment when you ask where your order is.

23 de diciembre de 2021
Opinión espontánea
Logotipo de Better Body Equipment

Respuesta de Better Body Equipment

Hello Matthew, sorry for having received your feedback this late. It must have been upsetting to hear the product you ordered was out of stock. I see here we upgraded your product for free and our team was able to assist you promptly regarding this matter.

We thank you for giving us a chance to make it up to you. Please feel free to let us know if there's anything else we can do to help!

Valorada con 1 estrellas sobre 5

Never got my equipment or a refund

Never got my equipment or a refund, stay away from them!

19 de noviembre de 2021
Opinión espontánea
Logotipo de Better Body Equipment

Respuesta de Better Body Equipment

Hi Sage, we understand it's been a while since your review. We'll make sure to respond to feedback promptly moving forward. Upon checking, your order has been refunded already when it was requested back in November 2021.

Please feel free to reach out to us if you have other concerns. Have a nice day!

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