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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've had our bibo water dispenser for 2 years now and I will never drink tap water again. We have our machine serviced every 6 months. Stuart came out yesterday. So friendly, professional and effici... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The BIBO chilled and hot filtered water dispenser has changed our lives. Our mains water was undrinkable. This gadget is very user-friendly. It was fitted beautifully by a BIBO engineer who arrived p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We love our Bibo. It has made a huge space saving from having a kettle & a water cooler to a single unit doing both. Our visitors & contractors love the Bibo too. Always get great & reliable service f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Apart from the fact that I love my BIBO (properly cold and properly hot well filtered water) I have never experienced a company with such happy, helpful staff. From Sam who installed and serviced my... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de sistemas para agua caliente
  2. también en la categoría
  3. Fuente de agua potable
  4. Proveedor de filtros de agua

Escrito por la empresa

BIBO strives to do good. Driven by a thirst to bring beautiful tasting water into people’s lives in a manner that has minimal environmental impact and supports health and well-being. We care about our planet, our customers and our products. For the morning brew, the post-workout refreshment, that much needed cuppa with a friend; BIBO rests in the heart of our customers homes and workplaces.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

590 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

Suele responder en menos de 1 semana

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4,7

Todas las opiniones

(590)

193 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Kayleigh was super helpful

Kayleigh was super helpful. Thank you for taking time to listen and act so quickly to resolve my issue. Very professional and great customer care.

4 de septiembre de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that Kayleigh has provided great customer care and was able to assist with your query 😊

Valorada con 5 estrellas sobre 5

Bradley was punctual and effective

Bradley was punctual and effective
He left my home as good as he met it and provide fantastic installation service

Thanks to Bibo for years of kind service and ongoing support

1 de septiembre de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're thrilled to hear that our engineer was able to provide great service during a recent installation visit 😊

Valorada con 5 estrellas sobre 5

Jason the engineer was very friendly…

Jason the engineer was very friendly and extremely helpful. 5 star service.

27 de agosto de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your positive feedback. We're so pleased to hear that our engineer, Jason, provided great service 😊

Valorada con 5 estrellas sobre 5

Warranty service repair

The engineer explained everything very well in detail about the work he was going to carry out and replaced the faulty components. Very friendly and excellent customer service experience. Would recommend family and friends to join Bibo due to their excellent experts engineers.

28 de agosto de 2026
Opinión espontánea
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Respuesta de BIBO Water

Thank you for your feedback. We're really pleased to hear that you have received a great service from our field engineer and that you would recommend BIBO to your family and friends 😊

Valorada con 5 estrellas sobre 5

Amazing service from Jason Willis from…

Amazing service from Jason Willis from beginning to end. Personable, respectful , knowledgeable and sourced and fixed the problem. Talked through the machine control panel and set functions to eco too.
An absolute asset to BIBO and a genuinely nice guy

27 de agosto de 2026
Opinión espontánea
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Respuesta de BIBO Water

Thank you for your very kind feedback regarding our wonderful field engineer, Jason. We're so pleased to hear that Jason has delivered great service, and was able to provide useful information regarding your machine 😊

Valorada con 5 estrellas sobre 5

Most impressed arrived in good and very…

Most impressed arrived in good and very pleasant. Soon sorted out the problem and gave useful advice for the next change. I really think you need to update your instructions there is no mention of turning off blue tap and running off cold to release pressure and various other steps in the process which are not mentioned in guide. Perhaps it would be a good idea to print a full list of instructions and post it to all your customers

21 de agosto de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're pleased to hear that our engineer was able to resolve the issue with your BIBO, and provide some advice on looking after this moving forward. We are sorry for any confusion caused by the instructions provided. Updated instructions are available on our website, and we are now working on ensuring that all instructions included with deliveries are also updated.

Valorada con 5 estrellas sobre 5

Great service from Jasmine in customer…

Great service from Jasmine in customer services and Tasha the technician who came to sort the issue.

20 de agosto de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that Jasmine and Tasha have provided great service 😊

Valorada con 5 estrellas sobre 5

Excellent work

Hi, I just wanted to let you know that Stuart Ingleby was fixated today my Bibo filter , and he done an excellent job, I recommend!!

25 de agosto de 2026
Opinión espontánea
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Respuesta de BIBO Water

Thank you for your positive feedback! We're so pleased that Stuart delivered a great service during his visit today 😊

Valorada con 4 estrellas sobre 5

The Bibo is now working after a long…

The Bibo is now working after a long time of being unable to use it.

The water does not appear to be as hot as it was previously?

18 de agosto de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're pleased to hear that our engineer was able to resolve the issue with your BIBO during a recent visit.
I'm sorry to hear that you feel the hot water function is not working as expected. Please do reach out to our Customer Service Team at customers@bibowater.co.uk so that they can assist you with this.

Valorada con 5 estrellas sobre 5

Friendly and knowledgable engineers

Friendly and knowledgable engineers and quick to respond to the issue which was appreciated in this hot weather.

14 de agosto de 2026
Opinión espontánea
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Respuesta de BIBO Water

Thank you for your feedback 😊

Valorada con 5 estrellas sobre 5

Bibo upgrade to Nova

I have had a Bibo since 2020 and was very happy with the original. Recently I decided it was time for an upgrade to the Nova. As a customer I found the process simple and fuss free to obtain an upgrade. I was able to complete most of the process online with a member of the team who was knowledgeable and able to answer all my questions about the upgrade. My yearly subscription for cleaning and filters transferred over with ease and the staff supporting the process were excellent.
I absolutely love the Bibo and am sure the Nova will deliver the same results.

17 de agosto de 2026
Opinión espontánea
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Respuesta de BIBO Water

Thank you for your feedback. We're really pleased to hear that you have been enjoying BIBO since 2020, and have recently upgraded to the Nova, and received great support with the process. We're sure you will continue to enjoy the new machine just as much as your original! 😊

Valorada con 5 estrellas sobre 5

Tasha is always amazing at fixing any…

Tasha is always amazing at fixing any issues I have big or small, always offering prompt fast services, love our catch up chats, lovely bubbly character, always puts my mind at ease before completing the job, 100% satisfied with Tasha's work. Jasmine from Admin is also very prompt and efficient with booking me in as soon as possible and around timings that suit me & my family, fantastic experience booking in with ease thanks to Jasmine, very helpful, great customer service, highly recommend using their services.

19 de agosto de 2026
Opinión espontánea
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Respuesta de BIBO Water

Thank you for your feedback. It is really great to hear that you continue to be happy with the service delivered by both our field engineer and our customer support team 😊

Valorada con 5 estrellas sobre 5

Engineer always straight to the point…

Engineer always straight to the point with what’s being done and a good estimation of long it will take.

And leaves the property clean and as it was before the visit

Amazing communication and customer service

12 de agosto de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that our engineer delivered great service 😊

Valorada con 5 estrellas sobre 5

First Class Service. Faultless!

The two service agent that came to my house were just fantastic. They dealt with the issue my machine had and then checked it for any other issues.

They gave me good valuable advice.

They were knowledgeable, polite and responsible.

13 de agosto de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're thrilled to hear that our engineers provided great service and resolved the issue with your BIBO 😊

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