BIBO Water Opiniones 

Some of the setup and initial communication wasn't great, as the colour we had selected was out of stock but was available on the website and so we were asked to delay or get something we didn't want as much, and other items we ordered were taking a long time to arrive.
However, the installation itself was perfect, Sam and Darren were great and talked through everything I asked, big thanks to those guys!
The product seems good so far too, fingers crossed going forward!

The appointment was very quick, and the problem was resolved. The engineer arrived at the scheduled time, as she had texted the day before.

Bibo Nova was installed last Wednesday.
All working great and then it started to leak.
That is not a negative comment because they were out within 3 days and have now fixed the leaking machine.
As for the water - the quality is excellent and combined with the boiling water - I done know why we didn't buy one years ago.
Excellent all round.

Gas cylinders arrived quickly and safely, reasonable price.

I have bottles that I bought from Amazon and could not send them back to you because the postage page would not accept any address, so I had to buy 2 more bottle from your website. This is getting very expensive and I will not be recommending your product as it stands. My friend has a SodaStream and the return is more straightforward.

We use BIBO for various offices and Sam Watts is always so helpful and professional, we would recommend both him and the firm.

Sam our engineer arrived on time and fixed the problem quickly with a professional friendly manner. He also gave us some excellent tips for getting the very best out of our BIBO. Delighted with the outcome

Quick response and problem resolved satisfactory

The guy did everything that was needed and explained everything I needed to know.

Sam was amazing! completed a complex water connection very well and with great care and quality! thank you

Quick and efficient service of the water machine, very polite

Just can't justify the cost of the filters and UV lamps.
There is clearly a protectionist policy preventing the use of non genuine consumables.
Expensive to buy and expensive to run.

Such a great service from initial inquiry to delivery.
Bibo happily gave us a virtual demonstration and we are so pleased with the water machines provided, we even brought 2

Efficient, curtious engineer.
I upgraded my water dispenser from the classic to the Nova and installation was straightforward.
The engineer explained the functions clear and concise.

Was considering having it installed with the free install voucher will didn't work so never bothered the £129 install put me right off

Helpful, informative and thoroughly efficient. Cheerful too!

Very good experience and the engineer was very professional.

I had a problem with a UV lamp and rang BIBO to purchase a new one. I left a message explaining my problem and left my telephone number for a call back. Later that day I picked up a voice mail. A new lamp was in the post already due to be delivered the next working day'. I have had my Bibo for 7 years it has never had a fault in that time. Whenever I have called Bibo, I have found the staff to be absolutely charming and very efficient. It is so unusual and very pleasant to find a company with a great product and such good customer service. The product itself is of high quality and an absolute essential piece of equipment in our Kitchen, dispensing hot cold and warm water at the touch of a button. I never realised how inconvenient my kettle was until I no longer needed it. Maintenance is minimal. Once a year, I change filters and clean the tank (just a soak with cleaning solution). For that evening my Bibo is out of action and I need to reactivate my kettle. For that one night, I really miss that machine! Thankyou Bibo, don't ever stop!

Took a wee while to register that all that was needed was a small collet

Great machine, however longevity and warranty/customer service is not good.

For such an expensive machine, with an ongoing £100+/year subs, you'd expect it to last longer than the warranty period.

Initially, we loved it that much we bought another for my home office.. Yup, large investment, and ongoing £200+/year subs, but worth it, or so we thought..

First machine stopped chilling after about 8 months, was replaced quickly via courier on a swap-out basis.. All good..

2nd machine did same about 18 months later...

They diagnosed it as compressor failure, BUT the compressor is still working, I just think it's lost some refrigerant (no the condenser coil has not been damaged) possibly from an internal joint (compression fitting worked loose due to vibration from said compressor?) who knows..

Anyway, got in touch via email, to be offered 2 options..
1: Pay £489 for a "service & repair" (probably just a tighten and regas!)
2: Receive an £80 "trade in" against the newer machine @ £849... And I bet they will repair my old one and sell it as refurbished..

NOT IMPRESSED... They should have more faith in, and stand by their product at the end of the day.

So subs will be cancelled and alternatives sought..

I'll also be speaking to my credit card company who I purchased this with, as surely this appears to be a known/common issue. One scan of Facebook marketplace etc reveals several for sale with similar issues..