Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

365 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,9

Todas las opiniones

(365)

43 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Resolving invoicing query

I delt with Vicky regarding an invoicing issue. She was really helpful and quick to respond and provide a solution. Highly recommend.

20 de abril de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Michael,

Thanks so much for your 5* review. I will make to sure to pass on your lovely feedback to Vicky,

Thanks,
Laura

Valorada con 5 estrellas sobre 5

Rey SM_UK_Retention

I had such a great experience at Billi Tap thanks to Rey. He was absolutely exceptional in helping me resolve my issue—patient, knowledgeable, and genuinely committed to making sure everything was sorted quickly and smoothly. It’s rare to come across someone so helpful and easy to deal with, and Rey really stood out as the best person I’ve interacted with at Billi. Huge thanks to him for turning what could have been a frustrating situation into a really positive experience!

31 de marzo de 2026
Opinión espontánea
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Respuesta de Billi Uk

Hi Emily,

What an amazing review for Rey! Thank you so much for taking the time to provide him with such wonderful comments,

Thanks
Laura

Valorada con 5 estrellas sobre 5

Great

Great, clear, knowledgeable communication from start to finish

15 de abril de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Emily,

Thanks so much for taking the time to give us a 5 * review, it is always appreciated,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Rey was super helpful!

I had a query regarding our business' Billi tap. I reached out to their customer service team and in less than 24 hours Rey had sent me a teams invite to discuss our service plan in detail. Rey provided me with all the needed information and was very friendly. Thank you Rey!

8 de abril de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Holly,

What an amazing review for Rey! Thank you so much for taking the time to provide him with such wonderful comments,

Thanks
Laura

Valorada con 5 estrellas sobre 5

Best customer service!

I had contacted Laura from the Billi Team to help me with one of our Billi taps. Laura was very helpful and arranged an engineer to go on site to fix the issue the next working day. She was polite and professional and is what customer service should be!

25 de febrero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Steven,

We are so glad we got your tap back up and running so quickly for you, and thank you for taking the time to leave us a such a positive review,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

The customer service from Laura has…

The customer service from Laura has been excellent and the Billi taps we are using are a great product that has exceeded our expectations. We tried different makes of tap and different installers but going direct to Billi has been the best decision we made.

11 de febrero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Aleck,

Thank you so much for your lovely review and we are so happy that we continue to exceed expectations,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

My experience with Billi was made a lot…

My experience with Billi was made a lot easier due to the extremely helpful Rey in the Client Care Team. Rey was in touch constantly and was very informative throughout. Every company needs a Rey in their Customer Care Team! Thank you once again Rey.

3 de febrero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Denise,

What an amazing review for Rey! Thank you so much for taking the time to provide him with such wonderful comments,

Thanks
Laura

Valorada con 5 estrellas sobre 5

Professional

Professional, polite and hard working.
Josh D and Bart

22 de enero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi George,

Thanks so much for your 5* review. I will be sure to pass on your lovely feedback to Josh & Bart

Thanks,
Laura

Valorada con 5 estrellas sobre 5

Josh D is amazing and he helped us to…

Josh D is amazing and he helped us to find out the leak issue straightaway. Much appreciated of his professional help today.

21 de enero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Sugar,

Thanks for taking the time to give us a 5* review, I will make sure your kind words are passed onto Josh,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

First class service!

Great help over the phone, great help on site. An engineer, Josh D, who came today sorted the issue quickly. Instructions were given if we experience the same issue in the future. Thank you!

16 de enero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Anita,

Thanks for taking the time to give us a 5* review, it is always appreciated when a valued customer takes the time to give our team members such great feedback,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Josh D - Hastings Service

Josh D comes to our office to service the taps and attend to any faults that arise. He is always friendly, helpful, and communicates clearly what work has been carried out and what may be needed next. In a busy office like ours, it’s a real benefit having someone who knows exactly what they’re there to do and can be trusted to get on with the job.

15 de enero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Ryan,

Thanks so much for your 5* review. I will be sure to pass on your lovely feedback to Josh,

Thanks,
Laura

Valorada con 5 estrellas sobre 5

Eddy was great friendly and efficient

Eddy was great friendly and efficient. Thank you.

6 de enero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Paula,

Thanks for taking the time to give us a 5* review, it is always appreciated when a valued customer takes the time to give our engineers such positive feedback,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Arriving on time and with a neat…

Arriving on time and with a neat appearance, Karolis impressed with his politeness and expertise, addressing all inquiries thoroughly. Truly a pleasant individual.

5 de enero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Cory,

Thanks so much for your 5* review. I will be sure to pass on your feedback to Karolis,

Thanks,
Laura

Valorada con 5 estrellas sobre 5

Karolis delivered exceptional work

Karolis delivered exceptional work, demonstrated great attention to detail, and clearly communicated his actions.

4 de enero de 2026
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Chuck,

Thanks so much for your excellent review. I will be sure to pass on your lovely comments to Karolis,

Thanks,
Laura

Valorada con 5 estrellas sobre 5

Karolis

Karolis, was punctual, tidy, polite and knowledgeable answering any questions asked. Very nice man.

24 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Karolis

Karolis, the engineer who came to fix our tap was very polite and knowledgeable. It only took him few minutes to sort out the problem we had with the tap.

15 de diciembre de 2025
Opinión espontánea

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