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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

365 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,9

Todas las opiniones

(365)

43 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Karolis

Karolis, was professional, polite and knowledgeable. He literally fixed the issue in 5 minutes!

4 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement Tap

Excellent service! Our friendly installer, Lee, arrived on time, fitted the tap quickly and left everything spotless. Highly recommended

3 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic and helpful service from…

Fantastic and helpful service from Billi, especially (Bimla), prompt and professional..
Thank you.. :-)

11 de agosto de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Mikey,

Thanks for your lovely review, I will make sure to pass on your kind words to Bimla,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Quick resolution from client care…

Quick resolution from client care (Bimla) - spend time with me on the phone to resolve issue with sparkling water; we managed to reset and get working over the phone, no engineer required. Great job!

5 de agosto de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Anita,

Thanks so much for your review - great to hear everything is sorted,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

After an issue with the tap when…

After an issue with the tap when contacting the Billi team it came to light that our company hadn't set up a care plan, they very quickly set one up for us and sent out an engineer so all was sorted

1 de abril de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Lorraine,

Great to hear your tap is now sorted and looking forward to working with you!

Thank you for the review,
Laura

Valorada con 5 estrellas sobre 5

Water filter installations

I’m very pleased with the recent water filter installation. The entire process was smooth, efficient, and professionally handled from start to finish. Karolis did an excellent job, he was punctual, knowledgeable, and ensured everything was installed perfectly. He also took the time to explain how the system works and made sure everything was clean and tidy before leaving.

I highly recommend Karolis for anyone in need of this service. Outstanding work and great customer service!

16 de julio de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Debora,

Thank you so much for your excellent 5* review of our engineer Karolis. I will make sure your kind words are passed onto him. Enjoy your new Billi tap!

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Bimla was great

Bimla was great - very efficient and friendly. Thanks!

1 de julio de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Claudia,

Thank you so much for taking the time to leave Bimla a review, it is always nice to get great feedback about our customer experience team members,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

I really appreciate Rey help with…

I really appreciate Rey help with helping me revise a contract and for arranging our disposal of zip taps so quickly. grateful for the easy experience I had with them

13 de junio de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Jarrah,

Really lovely to hear you had such a positive experience with Billi and Rey in particular. I'm sure it will make his week hearing about your 5* review. Thanks so much for taking the time to let us know,

Laura

Valorada con 5 estrellas sobre 5

Billi Taps

Chris did a fantastic job of fixing 2 taps in one visit. These taps work really well and save a ton of office time.

3 de junio de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Doug,

Thank you so much for your kind review of Chris, glad to hear both taps are now up and running and you can continue to enjoy your time-saving Billi taps,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Karolis was the best that ever came to…

Karolis was the best that ever came to site .Highly recommended.

5 de junio de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Andreea,

Thanks so much for leaving Karolis a 5* review - I will make sure your kind words are passed on to him. He is definitely an asset to Billi UK,

Thanks,
Laura

Valorada con 5 estrellas sobre 5

Natalie Reynolds great sales manager

Natalie Reynolds great sales manager - since I have been dealing with Natalie things have been so much easier - Natalie makes a point of emailing you back with updates and checks to see if everything is ok. I cant ask for a better sale manager.

2 de mayo de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Marie,

Thank you for your lovely review about Natalie - she is an absolute star! I will make sure your kind words get passed on to her,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Finally found someone really helpful!

Recently experienced many issues with our Billie, engineers who tried to blame us for it not working, engineers who had to come back repeatedly. Customer Service staff who do not ring back when they have promised to do so. Today however, I spoke to a lady called Bimla who was really helpful, solved the problem over the phone and gave clear written instructions on how to solve the issue and it worked. Billie - you need more staff like this lady!
*** Since writing this we have been contacted by phone and happy to say all issues now addressed and resolved. am happy to change my review to 5 STAR.

29 de mayo de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Janette,

Thank you for your feedback - I am really sorry to hear that you have had a negative experience with us. We pride ourselves on our customer service and I would really like to investigate this for you so I have asked the Client Care team leader to contact you for more information.

Thank you for your positive comments for Bimla, I am glad she was able to resolve this for you,

All the best,
Laura

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