Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile
La empresa ha respondido
Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más
La empresa ha respondido
Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa depuradora de aguas
- también en la categoría
- Fábrica de material eléctrico
- Tienda de electrodomésticos
Información de contacto
Reino Unido
- billi-uk.com
4,9
Excelente
365 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I had a part break on my chiller.
I had a part break on my chiller and it wasn’t something I could get of the shelf, I need the water fountain back up and running that day.
I spoke with Neil Wathen, and he went above and beyond to get an engineer with parts to stop by and help me out! This is the level of care and commitment that separates you from the rest. Thanks Neil.
21 de mayo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Liam,
Thank you for your 5* review, it's great to hear we could get your machine back up and running so quickly and that Neil went above and beyond for you,
Thanks again,
Laura
We would like to recommend Karolis’s…
We would like to recommend Karolis’s service from Billi. He is always very polite and going above and beyond to satisfy the client. He recommended us to extend the tap, considering we were told it is impossible on our kitchen unit, however he didn’t give up and make it happened! Thank you Karolis!
IFS team
23 de mayo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi IFS team!
Thanks so much for leaving Karolis a 5* review - I'm sure he will be thrilled to know that his hard work and customer service are making such a good impression.
Thanks again,
Laura
Billi UK are true to their word
Billi UK are true to their word. Mel & Laura kept me updated with pushing through a service visit and their engineer Karolis did a great job getting our unit back up and running. I never leave reviews unless they are worthy ... thanks guys.
Regards
John
Facilities Manager
WK UK
20 de mayo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi John,
What amazing comments, thank you so much for taking the time to leave us this review. I will make sure your kind words are passed on to the team. Knowing that they went above and beyond will really make their day,
Thanks again,
Laura
It's the staff that make the company
Oh wow, this company has an amazing engineer called Josh D. He fixed issues that we had on site quickly and honestly.
8 de mayo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thanks so much for your 5* review, I will make sure your kind words are passed onto Josh D. We always aim to please but its lovely when a customer takes the time to praise hard work!
Thanks again,
Laura
Karolis is our regular engineer of our…
Karolis is our regular engineer of our Billi tap. He looks after us very well and knows his job. Very friendly and polite. Keep doing the great job 👍
11 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Simona,
Great to hear our engineers are looking after our customers so well. I will make sure Karolis is informed of your kind words and thank you for taking the time to leave us such a glowing review,
Thanks again,
Laura
Karolis did an amazing job with…
Karolis did an amazing job with repairing the water machine, he’s a regular at Bradford swissport. Repairing and maintaining the machine in the best possible way. Very happy ! Keep it up!
30 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Zainab,
Thank you so much for your 5* review. It's wonderful to hear our engineer Karolis is continuing to make such a positive impression and I am sure it will make his day to hear your review,
Thanks again,
Laura
Karolis great service engineer
Karolis was prompt, friendly and extremely helpful. Thank you for a great service
22 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Nicola,
Great to hear that Karolis made such a fantastic impression, thank you so much for taking the time to leave him a 5* review. I will make sure your kind comments are passed onto him,
Thanks again,
Laura
Karolis was efficient and informative…
Karolis was efficient and informative and polite and completed the job successfully.
17 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Dylan,
Thank you so much for taking the time to leave Karolis a 5* review, it is always lovely to hear our engineers are providing a positive and efficient service,
Thanks again,
Laura
Great repair work
Andy Whyley is an asset to Billi, so helpful in trying to fix a fault we had with our Billi tap when the hot water stopped running. Andy called me a day before the planned visit to see if we could fix the issue over the phone and get it running quicker, and followed up later in the day to check if it had worked. Unfortunately we couldn't fix it over the phone as it needed more physical repair, Andy was out early the next morning and solved our issue, explaining what had happened to cause the problem. Thank you Andy!
11 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Erin,
What a lovely review! I will make sure Andy is told about your kind words. It is always frustrating when a tap goes down but I am so glad that we were able to get it back up and running quickly and efficiently for you,
Thank you for taking the time to leave us your positive comments,
Laura
Very quick fix
Karolis was very knowledgeable, and repaired our tap very quickly. He was professional throughout, communicated clearly and was very thorough in making sure all was working as it should before he left.
10 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Corinne,
It's reviews like yours that make us so proud of our engineers' service. it is fantastic to hear such positive comments on Karolis' professionalism and communication skills and happy to hear that your tap is back up and running,
Thank you for you 5* review,
Laura
BobbieSu helped me find the product I…
BobbieSu helped me find the product I was looking for, then supplied tech drawing so I could check the dims and processed the ordered and shipped quickly. All round great
8 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi John,
Thank you for your 5* review. It is fantastic to hear from a customer who has had a great experience from start to finish with their query,
I will make sure to pass on your kind words to BobbieSu,
Thank you again,
Laura
Another brilliant and professional…
Another brilliant and professional service visit from Karolis, as always. His attention to detail, expertise, and consistently high standards make all the difference. It’s always a pleasure to work with someone so reliable and dedicated. Highly recommended!
8 de abril de 2025
Opinión espontánea
Respuesta de Billi Uk
Thank you Interesting Life for your lovely review - it is always nice to hear from customers who are impressed with our engineers time after time.
I will be sure to let Karolis know about your kind words,
Thank you,
Laura
Karolis best engineer around
Karolis was very good! Quick, informative and reliable, he is what makes billi great!
31 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Tom,
What a lovely review! Karolis will be so pleased to hear your feedback and thank you so much for taking the time to provide it.
Thanks again,
Laura
Excellent service from Karolis this…
Excellent service from Karolis this morning!Thank you.
28 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Andrzej,
Wonderful to hear you had an excellent experience with our engineer Karolis - thank you for taking the time to leave us a review and I will make sure your kind words are passed onto him,
Thanks,
Laura
Karolis @Billi Provides A+ Service
Karolis is great! Very communicative, courteous and professional. He serviced our Billi tap swiftly and respected our office space by clearing up. He also informed me of what he did before leaving, which is super helpful. I’m very grateful for his service, he’s a good guy🙌😊
Thank you, Karolis!
26 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Danielle,
What a wonderful review! It is customer feedback like yours that makes me so proud to be part of Billi UK. I am sure Karolis will be delighted to hear your comments and thank you for taking the time to commend him for his level of service. It really is appreciated!
Thanks,
Laura
Engineer super polite and friendly and…
Engineer super polite and friendly and resolved the issue efficiently and gave some advise for the future.
Great company and even took my request of if an engineer came up on a cancellation in the area could they visit prior to the original date booked in.
24 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Sara,
Great to hear you had such a positive experience with us, we always try to attend and resolve issues as quickly as possible.
I will make sure to pass your kind words onto our engineer and thanks again,
Laura
Had some issues with our hot and cold…
Had some issues with our hot and cold water tap. Eddy came and was so helpful. Tap was sorted within the hour
4 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Kirsty,
Thank you so much for your positive review! I am so glad that Eddy was able to get your tap back in working order so quickly - I will make sure your kind words are passed onto him,
Thanks again,
Laura
Lee McGann attended site today to fix a…
Lee McGann attended site today to fix a broken Billi tap at Bt Gosforth.
I only reported the tap this morning and just because Lee was in the area he came and fixed it today.
Great service
19 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Nick,
Although it's always disappointing when a tap is out of order I am so glad that Lee was able to come out the same day and get it back up and running for you.
Thank you so much for taking the time to leave such a positive review,
Laura
Karolis visited today
Karolis visited today - very professional and pleasant. Thank you
18 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Paula,
We are so grateful you took the time to leave Karolis a 5* review. I will make sure your kind words are passed onto him.
Thank you again,
Laura
Karolis
Karolis, brilliant at his job, great specialist.
Thank you, Karolis.
18 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Anthony,
We have passed your wonderful feedback onto Karolis. Thank you so much for taking the time to write him a review. It's lovely when our engineers get the recognition for their hard work!
Thanks,
Laura
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