Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile
La empresa ha respondido
Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más
La empresa ha respondido
Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa depuradora de aguas
- también en la categoría
- Fábrica de material eléctrico
- Tienda de electrodomésticos
Información de contacto
Reino Unido
- billi-uk.com
4,9
Excelente
365 opiniones
No consta que haya invitado a opinar recientemente
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Installation very quick. Thanks to Kieran
Installation very quick. Kieran showed me how it all worked. Seems great so far.
21 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Sue,
I hope you are enjoying your new Billi tap! Thanks so much for taking the time to leave us a 5* review, it is always appreciated.
Thanks,
Laura
outstanding service
Had an issue with an old Sahara tap. Mel took ownership of case and routed Engineer Lee to me within 48hrs. Lee took less that 45 minutes to diagnose problem and install new parts. Outstanding service from them both. This is the reason we don't use any other type of tap !
14 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Thank you Rack Systems for your wonderful review! It is amazing to hear such great feedback for the teams across our departments.
I will make sure to pass on your kind words to Mel and Lee and we look forward to working with you in the future,
Thanks,
Laura
Call out with billi
Karelia Arrived early and was quick and efficient with multiple faults cleared up kept work area clean throughout job thankyou
15 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Adam,
Lovely to hear that your issue with the tap was resolved quickly and efficiently. We really appreciate you taking the time to leave us such a positive review,
Thank you,
Laura
Karolis is very good and professional
Karolis is very good and professional
12 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Jacqueline,
Karolis will be so happy to hear you were pleased with his service - thank you so much for taking the time to give us a review.
Thanks,
Laura
Karolis has been great installing the…
Karolis has been great installing the tap!
12 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Nuria,
Thank you so much for your kind words, Karolis will be so pleased to hear your review. I hope you are enjoying your new Billi tap!
Thanks,
Laura
Rey from Retention team is an absolute…
Rey from Retention team is an absolute star! I was in contact with Rey on several occasions, each time making me feel really happy.
He is very helpful, he listens to customers queries very well and he provides best customer service I have seen in my procurement career .
Keep on doing amazing job and I thank you for all Rey!!!! Kind regards Niky from Robert Half Plc
11 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Niky,
Thank you so much for your kind words - I know Rey will be so pleased to hear your review. It's wonderful to hear when a member of the team is making such a fantastic impression on our customers.
Thanks,
Laura
Excellent Engineer and Services by Billi
Billi is our longstanding supplier on our account.
Their service is excellent and strongly recommend them for commercial water taps for busy office environment.
We recently had two new taps installed by engineer Karolis and he did the excellent job as well. Karolis is very professional and knowledgeable and knows how to provide best customer services. Very satisfied with their services.
4 de marzo de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Pinal,
Thank you so much for taking the time to give us such an excellent review. It's longstanding customers such as yourselves that make our business great and we look forward to working with you in the future,
Thanks again,
Laura
Happy with New Install today.Karolis…
Happy with New Install today.Karolis was great today.
25 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Daniel,
Thanks so much for your review - I hope you are enjoying your new Billi tap!
Thanks,
Laura
Good customer service received from Rey
I called Billi UK on 18/02/25 and my call was answered by Rey who was a good listener by taking the details of the faulty tap I reported and I was advised that the planning team will get in touch by email which they did.
Rey contacted me on 20/02/25 and gave me an update on the engineer attending to repair the faulty tap and the engineer attending to service the billi taps as scheduled.
Thank you Rey for all your help!
20 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Celeste,
Thank you for your positive review and putting your trust in us. We always try to put our customers at the very centre of what we do here at Billi UK and its wonderful to hear your service went smoothly.
I have passed your kind remarks onto Rey.
Thank you for choosing us, and please continue to enjoy your Billi tap. Stay hydrated!
With Warm Regards,
Aidan
Respuesta de Billi Uk
Hi Jacqualine,
Thank you for your positive review and putting your trust in us!
I have passed your kind remarks onto Karolis.
Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!
With Warm Regards,
Aidan
Rey at Billi taps was a huge help both…
Rey at Billi taps was a huge help both Thursday and Friday. We had a challenging time line and he worked with the planning team to get a resolution. Great work Rey.
14 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Vanessa,
Thank you for your review and putting your trust in us - this is lovely to hear!
I have passed your kind words onto Rey.
Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!
With Warm Regards,
Aidan
Great service from Billi
Great service from Billi!
Rey Garcia was particularly helpful with bookings and was very quick to respond on email. Very smooth service and would recommend Billi to anyone looking to install a hot tap!
13 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Amelia,
Thank you for your positive review and putting your trust in us. We always try to put our customers at the very centre of what we do here at Billi UK and its wonderful to hear that you would recommend our services.
I have passed your kind remarks onto Rey.
Thank you for choosing us, and please continue to enjoy your Billi tap. Stay hydrated!
With Warm Regards,
Aidan
Great experience with Billi
Great experience with Billi. Lauren was great help walking me through how to fix our Billi tap over the phone. Thank you Billi
11 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Craig,
Thank you for your positive review - this is lovely to hear!
I have passed your kind remarks onto Lauren.
Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!
With Warm Regards,
Aidan
Engineer was here to service the billi…
Engineer was here to service the billi tap. Great service. Thanks Karolis. Carl AON Farnborough
11 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Carl,
Thank you for your positive review and putting your trust in us. We always try to put our customers at the very centre of what we do here at Billi UK, and it's wonderful to hear that you had a great service.
I have passed your kind remarks onto Karolis.
Thank you for choosing us, and please continue to enjoy your Billi tap. Stay hydrated!
With Warm Regards,
Aidan
Happy with service
Great service - Andy Whyley - very professional
7 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Ida,
Thank you for your positive review and putting your trust in us.
I have passed your kind remarks onto Andy.
Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!
With Warm Regards,
Aidan
No gas!!
The technician on the phone was very knowledgeable and solved my issue promptly
6 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Dave,
Thank you so much for your kind review. We’re so pleased you found our service helpful and your issue was able to be resolved over the phone,
Thanks again,
Laura
I was more than happy with the service…
I was more than happy with the service received from Mel Dunn in the chat and on the phone and Dan Leech the service engineer.
All sorted within 4 hours from original enquiry.
5 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Chris,
Thank you so much for sharing your experience, it is great to hear that your query was resolved so quickly - your positive feedback is a testament to the team’s hard work!
Thanks again,
Laura
Excellent support
Natalie is our account manager and since coming in, she helped us to resolve a number of issues, communicates with us in a clear and timely manner and has got the account support running smoothly.
5 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Graham,
Thank you for such a lovely review and for taking the time to give your account manager such a positive shout out. I'm sure it will make Natalie's week to know that her support is so appreciated.
Thanks again,
Laura
Thank you Bimla
Great customer service from a lady name Bimla. Really helped with the issue and got a engineer book into take a look at the problem.
3 de febrero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Gareth,
Thanks so much for your review - your positive feedback is lovely to hear. I will make sure your kind words are passed on to Bimla,
Thanks again,
Laura
It’s refreshing when you find a company…
It’s refreshing when you find a company that truly cares about you as a person and doesn’t just treat you as a number. I would not hesitate to recommend Billi Uk 5 star service (Special thanks to Luke Archibald)
28 de enero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi John,
Thank you for this fantastic review. We always try to put our customers at the very centre of what we do here at Billi UK and its wonderful to hear that you would recommend our services.
I will make sure your kind words are passed onto Luke,
Thanks again,
Laura
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