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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más

La empresa ha respondido

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4,9

Excelente

TrustScore: 5 sobre 5

365 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(365)

43 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lauren guided me through what the…

Lauren guided me through what the initial problem could have been. Instructions were clear and she was very patient. Booked in the engineer to attend tomorrow very smoothly - great customer service :)

27 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Sarah,

Thanks so much for your review - I'm so glad Lauren was able to support you in resolving your query and I will make sure your kind words are passed onto her.

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

My Sales contact Laura was really…

My Sales contact Laura was really helpful in renewing my rental agreement. We've used Billi Tap product for 3 years & been impressed by the machine & support from the back office / service team.

22 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Jeremy,

Thank you so much for your 5* review. It's great to hear from a longstanding customer and all of us at Billi look forward to continuing our service and support for you in the years to come,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Thank you Karolis!

Karolis visited us today to kindly fix our staff hot water tap.

Very helpful, happy to chat about the process and what he was doing to anyone who asked.

Wish we could have been relieved of our rubbish kettle slightly sooner but I'm sure he's in very high demand! :)

22 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Becky,

Thanks so much for your review. It's always lovely to hear kind words about our engineers. I will make sure this is passed on to Karolis and glad you had such a positive experience,

Thanks again,
Laura

Valorada con 5 estrellas sobre 5

Issue with our office billi tap

Lee from Billi not only sorted an issue that previous non-billi engineers attended to and fixed but identified and fixed what was causing these regular call-outs. Very professional and efficient service

21 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Steve,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Lee.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Remember to stay hydrated!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Billi taps are great

We always look forward to a visit from Billi, especially Eddy, he is very friendly, helpful and happy. Kevin has also been here a few times and also really nice.

21 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Kim,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Eddy and Kevin.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Natalie is a star!!!

I work with Billi on a daily basis. In the past 3 months that I personally have been dealing with them I have always found that they are extremely helpful and nothing is too much trouble.

Natalie is my point of contact, communication is always fast and issues resolved very quickly. She deals with lots of requests with punctuality and great professionalism. She is a star!

21 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Lorenzo,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Natalie!

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Karolis

Karolis is extremely focused professional who pays attention to every details.
Always friendy.
Quick and efficient work !

15 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Andrea,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Karolis.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Karolus is fantastic

Karolus is fantastic. He is the best. I have learned so many valuable tactics for introducing water supply in my hotel for staff and guests. I will put his plan in my hotel. We randomly met at petrol station and I approached him by seeing his van and trust me he motivated me to go for business. Its amazing.

Thank you karlos. You ae asset for your company

16 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Mandar,

Thank you for your review!

I have passed your kind words onto him.

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Great company to work with

Great company to work with. Phones answered promptly. Dealt with Rey from retention who couldn't have been more helpful when there was confusion from our end with our accounts, Sorted it immediately with both warmth and professionalism.

17 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Paul,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Rey.

Thank you for choosing Billi, and we hope to serve you again in the future.

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Karolis the engineer arrived on site…

Karolis the engineer arrived on site very professional service quick and prompt very reliable and polite

17 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Paul,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Karolis.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay Hydrated!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Karolis is a fantastic engineer!

Karolis came this morning to carry out our billi tap. He was fantastic, he was prompt and very nice and friendly. He also kindly walked me through what he had done and how the tap was working.

17 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Lucy,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Karolis.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay Hydrated!

With Warm Regards,
Aidan

Valorada con 1 estrellas sobre 5

Our tap broke and it took a week for…

Our tap broke and it took a week for someone to even look at it.

10 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Good Afternoon Lydia,

Please could you respond to to our request for information via Trustpilot as I would really like to investigate this for you,

Thank you,
Laura

Valorada con 5 estrellas sobre 5

Great Company and Product

Billi Taps are great in themselves. Super handy and serve everyone's needs within the office. The company is great to work alongside, too. Pete and Julian are very helpful and efficient. We are moving offices soon and need to take our Billi Tap with us. The pair have made the logistics of the move very easy, taking all the organising off our plate and will work behind the scenes to ensure the transfer is seamless. Great communication, efficient and professional. Super happy with Billi.

15 de enero de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Lauren,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Pete and Julian.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay Hydrated!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Great

We have been customers of Billi for a while, and we’ve always been satisfied with the service and the quality of the tap. Unfortunately, we are now cancelling our service agreement due to changes at our head office, but this decision is in no way related to the excellent service we received. Rey has been incredibly helpful and understanding throughout, and we truly appreciate the support. We would definitely use Billi again in the future and recommend them for both their great products and outstanding customer service!

16 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Hollie,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Rey.

Thank you for choosing Billi, we hope to serve you again in the future!

With Warm Regards,
Aidan

Valorada con 1 estrellas sobre 5

Customer service

Karolis was rude to staff members. Customer service is shocking. Don’t rate his attitude at all

14 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Chloe,

I am so sorry that you have had a negative experience with us. We take reviews such as this very seriously and I would like to investigate this for you. Could you please reply to our request for information via Trustpilot with your contact details so that we can discuss this further?

Thank you,
Laura

Valorada con 5 estrellas sobre 5

Karolis is excellent

Karolis is good. He is responsible and helpful.

15 de enero de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi!

Thank you for your review and putting your trust in us.

I have passed your kind words onto Karolis.

Thank you for choosing Billi, and please continue to enjoy your Billi tap!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Billi taps.

Billi taps have been onsite since June 2024. From the initial planning stages to the instalment and the one call out regarding a gas valve issue, the communication and quick response throughout have been fantastic. We receive weekly updates and Laura with her team of engineers are always available to answer any queries.

14 de enero de 2025
Opinión espontánea
Logotipo de Billi Uk

Respuesta de Billi Uk

Hi Billy,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Laura.

Thank you for choosing Billi, and please continue to enjoy your Billi tap!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Billi

I work with Billi on a regular basis, they maintain 41 Billi Taps for me on our site. In the past 18 months that personally have been dealing with them I have always found that they are extremely helpful and nothing is too much trouble.

Laura is the kingpin with whom I deal with directly to arrange repairs, servicing etc, communication is always fast and issues resolved very quickly.

I have had dealings with a few of their engineers mainly Dan & Lee, both of whom are very professional, knowledgeable and are great ambassadors for the company

13 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Bob,

Thank you for your review - I'm delighted to hear regarding your positive experience!

I have passed your kind words onto Laura, Dan and Lee.

Thank you for choosing Billi, and please continue to enjoy your Billi tap!

With Warm Regards,
Aidan

Valorada con 5 estrellas sobre 5

Eddy is an excellent engineer

Eddy is an excellent engineer. He is always helpful and does a great job. We have used Billi for the last 7 years.

13 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Hi Angela,

Thank you for your review and kind words regarding Eddy!

I have passed your kind words onto him.

Thank you for choosing Billi, and please continue to enjoy your Billi tap!

With Warm Regards,
Aidan

Valorada con 4 estrellas sobre 5

Karolis

Karolis, the engineer was fantastic and repaired our Billi tap. My only criticism is the amount of time it took to get an appointment. Thank you Karolis

10 de enero de 2025
Opinión espontánea
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Respuesta de Billi Uk

Good Morning,

Thank you for your feedback, I am so glad you had a positive experience with our engineer Karolis.

I would like to look into the delay in your appointment if you could please respond to our additional information request with the details and I can investigate,

Thanks again,
Laura

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