Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más
La empresa ha respondido
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Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más
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Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile
La empresa ha respondido
Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más
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Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más
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Lauren guided me through what the initial problem could have been. Instructions were clear and she was very patient. Booked in the engineer to attend tomorrow very smoothly - great customer service :)

Respuesta de Billi Uk
My Sales contact Laura was really helpful in renewing my rental agreement. We've used Billi Tap product for 3 years & been impressed by the machine & support from the back office / service team.

Respuesta de Billi Uk
Karolis visited us today to kindly fix our staff hot water tap.
Very helpful, happy to chat about the process and what he was doing to anyone who asked.
Wish we could have been relieved of our rubbish kettle slightly sooner but I'm sure he's in very high demand! :)

Respuesta de Billi Uk
Lee from Billi not only sorted an issue that previous non-billi engineers attended to and fixed but identified and fixed what was causing these regular call-outs. Very professional and efficient service

Respuesta de Billi Uk
We always look forward to a visit from Billi, especially Eddy, he is very friendly, helpful and happy. Kevin has also been here a few times and also really nice.

Respuesta de Billi Uk
I work with Billi on a daily basis. In the past 3 months that I personally have been dealing with them I have always found that they are extremely helpful and nothing is too much trouble.
Natalie is my point of contact, communication is always fast and issues resolved very quickly. She deals with lots of requests with punctuality and great professionalism. She is a star!

Respuesta de Billi Uk
Karolis is extremely focused professional who pays attention to every details.
Always friendy.
Quick and efficient work !

Respuesta de Billi Uk
Karolus is fantastic. He is the best. I have learned so many valuable tactics for introducing water supply in my hotel for staff and guests. I will put his plan in my hotel. We randomly met at petrol station and I approached him by seeing his van and trust me he motivated me to go for business. Its amazing.
Thank you karlos. You ae asset for your company

Respuesta de Billi Uk
Great company to work with. Phones answered promptly. Dealt with Rey from retention who couldn't have been more helpful when there was confusion from our end with our accounts, Sorted it immediately with both warmth and professionalism.

Respuesta de Billi Uk
Karolis the engineer arrived on site very professional service quick and prompt very reliable and polite

Respuesta de Billi Uk
Karolis came this morning to carry out our billi tap. He was fantastic, he was prompt and very nice and friendly. He also kindly walked me through what he had done and how the tap was working.

Respuesta de Billi Uk
Our tap broke and it took a week for someone to even look at it.

Respuesta de Billi Uk
Billi Taps are great in themselves. Super handy and serve everyone's needs within the office. The company is great to work alongside, too. Pete and Julian are very helpful and efficient. We are moving offices soon and need to take our Billi Tap with us. The pair have made the logistics of the move very easy, taking all the organising off our plate and will work behind the scenes to ensure the transfer is seamless. Great communication, efficient and professional. Super happy with Billi.

Respuesta de Billi Uk
We have been customers of Billi for a while, and we’ve always been satisfied with the service and the quality of the tap. Unfortunately, we are now cancelling our service agreement due to changes at our head office, but this decision is in no way related to the excellent service we received. Rey has been incredibly helpful and understanding throughout, and we truly appreciate the support. We would definitely use Billi again in the future and recommend them for both their great products and outstanding customer service!

Respuesta de Billi Uk
Karolis was rude to staff members. Customer service is shocking. Don’t rate his attitude at all

Respuesta de Billi Uk
Karolis is good. He is responsible and helpful.

Respuesta de Billi Uk
Billi taps have been onsite since June 2024. From the initial planning stages to the instalment and the one call out regarding a gas valve issue, the communication and quick response throughout have been fantastic. We receive weekly updates and Laura with her team of engineers are always available to answer any queries.

Respuesta de Billi Uk
I work with Billi on a regular basis, they maintain 41 Billi Taps for me on our site. In the past 18 months that personally have been dealing with them I have always found that they are extremely helpful and nothing is too much trouble.
Laura is the kingpin with whom I deal with directly to arrange repairs, servicing etc, communication is always fast and issues resolved very quickly.
I have had dealings with a few of their engineers mainly Dan & Lee, both of whom are very professional, knowledgeable and are great ambassadors for the company

Respuesta de Billi Uk
Eddy is an excellent engineer. He is always helpful and does a great job. We have used Billi for the last 7 years.

Respuesta de Billi Uk
Karolis, the engineer was fantastic and repaired our Billi tap. My only criticism is the amount of time it took to get an appointment. Thank you Karolis

Respuesta de Billi Uk
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