Bird & Blend Tea Co. Opiniones 

Very quick delivery and I’ve tried one fruit tea so far and I love it!! And nice to have free samples as well as I have an opportunity to try before buy. Hope you will invent more cold brew tea!!! Definitely will buy again

Great shop with lots of tasty teas. I love the mix and variety of flavours. Workers are great in the shop and website is easy to use. Nice getting the 2 free samples in every order.

I’ve had mixed experiences at this tea store. My first visit was truly wonderful. I explained to the staff that I was on a journey to find my perfect tea—one with caffeine—and pointed out a few options I might enjoy. I asked for small packets, since I wasn’t sure if I’d like them. The team suggested tiny bags, just enough for one or two servings, which sounded ideal. When I went to pay, she refused, saying it was complimentary. I was so impressed by this level of care that I left a £5 tip—more than the tea would have cost. I even told my husband about the great service and wrote a note of gratitude for my gratitude jar. My goal was to find my perfect blend and become a loyal customer.

The next time I visited, a different staff member helped me. I shared my search again and mentioned I’d received free samples previously. Her response was immediate: “If you got them once, you can’t get them again.” I felt unsettled—not because I wanted free things, but because the quality of service had dropped so sharply. If samples weren’t company policy, she could have given me what I needed and politely explained it wasn’t standard practice, so I’d feel supported while understanding not to expect it regularly. Sadly, that wasn’t the case. I bought two teas to try, but left feeling disappointed with one —I found I loved the Ancara Apple tea, while the Pink Grapefruit was not to my taste at all and went to waste. Even then, I hesitated to write a review—until my latest experience.

Today, I was assisted by the blonde staff member again. I asked if I could buy smaller packets, explaining: I’d loved the Ancara Apple tea and planned to return for it, but the Pink Grapefruit wasn’t for me—I threw the whole container away after just one cup. I wanted small portions so I wouldn’t waste tea I don’t like. She said, “That’s not how we do things. I might give you one or two samples, but not five or six.” I clarified I was happy to pay for them—I just didn’t want to buy large quantities only to discard them if I didn’t enjoy the flavour. She wouldn’t budge, and I accepted that.

I then asked for help choosing teas to avoid repeating this wasteful experience, sharing what I’d liked so far. She pulled out a few options but seemed uninterested in offering genuine guidance or helping me explore new flavours. As a “tea mixologist,” her role should be to recommend similar blends or new possibilities—especially since I’ve repeatedly said I’m searching for my ideal teas. Instead, she only showed me basic options. When I mentioned liking fennel, she simply said, “We don’t have many,” with no effort to show me what was available. I noted I enjoy butterfly pea, and she brushed it off: “We don’t have anything similar.”

At the till, I remembered being told previously that subscribing gets you free tea. When I mentioned this, her reply was half-hearted: “Yeah, you can if you want.” It felt like even asking was an inconvenience, so I stayed quiet.

My point isn’t about getting freebies—it’s about how inconsistent service affects customers. The first staff member (who wore glasses) went above and beyond. The blonde staff member makes me feel like I’m asking too much—just buy quickly and leave. Going forward, I still want to find my perfect tea, so I’ll try to avoid being served by her. My main suggestion for the business is to offer smaller, purchasable portions—it would really help customers discover the teas they love without unnecessary waste.

Had a quality issue with one of the tea blends, customer support was nothing short of amazing. Resolved my issue promptly, took the matter serioisly and went above and beyong to rectify it. Honestly my favourite tea company and after dealing with their customer service it only increased my respect for them as a customer.

Amazing staff in bluewater store.
The one that came home with is the Delicious raspberry ripple Matcha.

Thank you Izzy from customer service for your help.
Dina

Delicious teas. It would be great to be able to get them in Spain!

Always had an amazing experience, either while shopping online or in store. Today there was a little bit of a mismatch between online stock and the actual warehouse stock, but the proactive help from CS specialist was amazing and she managed to come up with the solution in no time.
Once again thank you Katie for the help and amazing customer service.
And of course the product is great so I keep ordering it to another country :)

I just wanted to leave a review to say how lovely Andi and Kat were! I was curious about different flavours and wanted to know if you could buy smaller tins before buying the larger ones, and Andi & Kat went above and beyond and sent me some little tins so I could try some different flavours. They were so kind, and I am very grateful!

I have bought the Spiced Pumpkin Pie Tea for years. This year, it’s been “redeveloped” as Spiced Pumpkin Chai, and it’s awful. Really disgusting. The Spiced Pumpkin Pie Tea is my comfort tea (I’m neurodivergent, so this is Important), and my supplies from last year are dwindling (2025-me thought there would be more to buy this year… How wrong I was).

I emailed Customer Support to express how upset I am and the reply I got from Andi was so dismissive and condescending. They ignored all of my points and instead just told me how great their tea redevelopment process is, and how the new Spiced Pumpkin Chai has “more depth and character”. No, no it doesn’t. It has a horrible taste, isn’t pumpkiny at all, is not reminiscent of autumn, evokes no cosiness or comfort at all, and is a really poor version of the original.

The reply I got from Andi had no mention of the Happniess Guarantee that they cite, by the way. There wasn’t an offer of any kind of resolution or refund or anything — just: aren’t we wonderful, your favourite tea has been redeveloped, suck it up. So, not only is the tea disgustingly tasteless, so is Customer Support.

Despite their website and their values, Bird and Blend Tea don’t care about their products or their customers. They just want your money.

We went to Canterbury and Spoke with Roxie who spent time with us going through the different flavours and came away with quite a haul. No idea what we were doing we booked a course. We visited the shop before the course to check where we were supposed to go as nothing had come through by email only to be told there was no course that evening & the manager would be back in 40 mind. We went off & found a pizza place & called the manager. He was so upset & offered to do the course for us but we wouldn’t get the full thing & he may have had plans. No probs I’ll call Roxie tomorrow. Meanwhile I had already emailed in asking for some help in missing points and guidance on how to make the teas in the shops as I was getting nowhere. In comes the Fabulous Katie. Katie replied with different recipes to help me out & then said “I see you are booked on a course but no date attached - what’s happened” so told her and she solved everything. Full refund, rebooked, points sorted, recipes given. This is what customer service should be. Amazing. Thank you Katie. You are wonderful! Absolute asset to Bird & Blend

Loved all the tea blends I tried. I am from the U.S. and was so surprised and pleased at how quickly the tea arrived.

My fave external company is always teariffic, ever since I discovered their Easter range the year after the company launch. They employ vibrant and differently able/identifying people whom are a joy to know.
All that, plus I get deep discounts as a wholesale customer. And I'm prone to negativity due to some crippling neuro health bs, so this is probably the most positive that I've been since 2004.
Oh, and the advent calendars prelaunch in-store and online on the 28th. I'm so excited 😊😆 thinking about it that I can almost go back to bed. I love Yuletide, mysteries, and B&B, and enjoy logging the passing holiday. I hope that Seasonal Stuffing returns too, as it does wonders for my lungs.

I am so excited I found this utterly splendid tea company! Truly the best tea blends I’ve ever experienced and their customer service is second to none. Definitely a lifelong customer.

Bird and blend is fast becoming one of my favourite tea companies, the tea blends are unique and so tasty but the customer service in store when buying in person is outstanding and makes the experience so special. All the staff in the Liverpool store are always so helpful, friendly and happy to chat about tea! They really take their time helping you chose with no pressure which is delightful and have so many tips and tricks for at home brewing.
Maddy in the Liverpool store today was wonderful and helped me pick some new blends to try which are already a success after I brewed one at home.
Definitely recommend a store visit!

I love bird & blends teas, they are incredible. I but the loose tea as its more economical, yesterday i popped into the shop in York to buy some more tea and the staff were so lovely & helpful! I bought one of their perfect tea spoons to measure out tea and when i got home i went to use it and it broke, i emailed them and received a respond the next day with a replacement sent out in the post. Fab customer service and I love supporting any company that is a B corp also.

I cannot for the life of me get them to stop sending marketing trash. I promise ill never use this product for that reason

Excellent quality and range of herbal tea's.

I had recently lost the internal filter of my cold brew bottle, asked in store if they had spares for purchase, they directed me to customer service email where Katie was an excellent help and it was just postage that needed paying!

Best customer service, exclusive facebook brew society, secret tea links, most importantly the best tasting tea around

Excellent customer service. Cam really went above and beyond.

Cam was fantastic. He took the time to tell us all about the different teas, encouraged us to try a few, and made some excellent recommendations based on what we liked. He was friendly, knowledgeable, and made the whole experience really enjoyable. Outstanding service, we’ll definitely be back!