Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I tried Let Me Be Protein and the results were amazing! My client hair became smooth, shiny, and frizz-free from the first use. The application was easy and there was no strong smell, which I rea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Мне посоветовала подруга , у меня волосы нарощенные и мне подходит уход кератиновый без запутывание волос , а так же я блондинка и не хотелось что б цвет был жёлтый , мне подходит и цвет насыщенный п... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Don't buy this product. Unfortunately, the product I received has serious issues that make it unsafe to use: The jar arrived already open with no protective seal. The product looks par... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Embalagem veio violada e sem nenhum tipo de lacre. Decepcionante pois não há garantia que recebi o produto correto. Não recomendo. [Edit] entrei em contato com o suporte, me disseram que o lacre fo... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

297 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Comprei mas ainda não recebi o produto

Comprei mas ainda não recebi o produto, tentei entrar em contato por e-mail mas não fui respondida também

2 de febrero de 2024
Opinión espontánea
Logotipo de Bkeratin

Respuesta de Bkeratin

Olá Vitoria, tudo bem?
Verifiquei aqui e respondemos seu email no mesmo dia que o recebemos, 2 de Fevereiro e informamos o endereço para a retirada do pacote.
Vimos que o pacote foi recebido e assinado por você no dia 6 de Fevereiro!
Qualquer dúvida, estamos à disposição.
Atenciosamente,
Rafaela G.

Valorada con 5 estrellas sobre 5

Great products !

Great products will be definitely ordering again. If you use the keratin treatment make sure that you also ordered the Reconstruction products and apply straight after you rinse the Keratin.

Amazing communication with manufacturer.
I had many questions and they were happy to answer all of them via Facebook manager.

Just make sure you order your products earlier as possible and allow at least 3 weeks to deliver, my order was stuck on Stansted airport for a while for some reason.

1 de febrero de 2024
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Bkeratin UK Team

Valorada con 5 estrellas sobre 5

I'm very happy with the product!

I'm very happy with the product!

31 de diciembre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Bkeratin UK Team

Valorada con 4 estrellas sobre 5

soft

soft, hydrated, fragrant, and smooth hair🥰 perfect! thanks.

16 de diciembre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Bkeratin UK Team

Valorada con 5 estrellas sobre 5

Arrived quickly

Arrived quickly, tracking of the package was available, but packaging was leaking a little bit

22 de noviembre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Hello Nadiia, how are you?
We're sorry about this, we always pack the products well but once they leave the company, we have no control over how they are handled.
In the case of leaked or damaged products, we ask that you take photos of the box and the product the way you received it so that we can arrange insurance with the carrier and resolve the matter in the best possible way.
We're happy that the package arrived quickly and you're satisfied despite this, we remain at your disposal.
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Excellent product second to none

Excellent the hair got immediately smooth and shiny.

20 de noviembre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Bkeratin UK Team

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery. Great quality product.

9 de noviembre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 2 estrellas sobre 5
Logotipo de Bkeratin

Respuesta de Bkeratin

Hello Karyna,
First of all, we apologize for this. We pack the products well, but from the moment we ship them we have no control over how they will be handled, as transportation is the sole responsibility of the carrier.
We are at your disposal.
BkeratinUK Team.

Valorada con 5 estrellas sobre 5

Excellent

The product arrived quickly and was nicely packed. I’m very happy with the communication from the seller.

12 de octubre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Best products for hair

Great products, I use it in the past as well, so I know the quality makes the difference on market ❤️
I have been receiving late but the products worth it to wait and in top of it receive a gift as apology for being late!
I highly recommend the products 🙌

29 de septiembre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Always happy well worth it

8 de septiembre de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 1 estrellas sobre 5

Ughh

Ugh, wouldn’t order this if you have type 4 hair hasn’t done anything really dissatisfied as I waited a couple of weeks for it to arrive..

30 de agosto de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Hello Monique, how are you?
First of all, I'm sorry you didn't get the expected result.
Was the process done by a professional? We always recommend that it be applied by a professional to get the best result.
We'd be happy to try to help you find a product that really brings the results you're looking for!
Once again, I'm sorry for this and I'm happy to answer any further questions you may have!
Best regards,
Rafaela G.

Valorada con 1 estrellas sobre 5

I have been waiting for the order for…

I have been waiting for the order for 20 days and it hasn't arrived yet.

30 de agosto de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Hello, Ion! How are you?
As I informed you by email, the carrier couldn't find you at the address after three delivery attempts, in this case you need to contact them to arrange a new delivery attempt.
I've sent you all the contact details by email!
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Excellent very good product

16 de agosto de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Great service

The product is great, the delivery was fast. Loved the experience, will certainly buy again!

15 de agosto de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 4 estrellas sobre 5

Good in response

I had problems. I mailed to customer service. They solved my problem kindly

4 de septiembre de 2023
Opinión espontánea
Logotipo de Bkeratin

Respuesta de Bkeratin

Hello Ghazal, how are you?
Thank you so much for your feedback!
We're happy that your problem was resolved in the best possible way!
If you have any further questions, we remain at your disposal!
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Perfect

I really liked the job and it’s smells good I recommend evey who want his hair smooth an shine

3 de agosto de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Great experience

Great experience, I ordered and received the product on the day expected. I got emails and messages about it.
A very good experience.

20 de julio de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Valorada con 5 estrellas sobre 5

Thanks for send my product safely and…

Thanks for send my product safely and faster.

3 de julio de 2023
Logotipo de Bkeratin

Respuesta de Bkeratin

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

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