Black + Blum Opiniones 

270
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These Containers do not stain can be used in the freezer for storage and can be used in the oven or microwave, There great for food prep and keeping in the fridge, I like the square ones as it saves... Ver más

Valorada con 5 estrellas sobre 5

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Ver más

Valorada con 5 estrellas sobre 5

So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Ver más

Valorada con 3 estrellas sobre 5

I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de encimeras
  2. Tienda de accesorios de moda
  3. Tienda de artículos para deportes al aire libre
  4. Mayorista de accesorios deportivos

Escrito por la empresa

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

270 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,5

Todas las opiniones

(270)

21 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Still received nothing

Funny you should ask for a review when the order has still not arrived!

10 de enero de 2017
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Hi Ewan,

We have contacted you regarding your order since some more information are needed.

Once this has been completed your order will be dispatched as soon as possible.

We look forward to hearing from you and should you have any questions do not hesitate to contact us.

Kind regards,
black+blum team

Valorada con 5 estrellas sobre 5

Excellently designed product

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass, exceptionally well made and it looks wonderful! I heard people giggle with delight when they discovered it in my kitchen...

8 de enero de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointing customer service

Poorly designed dish rack fell over when loaded with glasses. Customer service refused to pay for shipping to return the item which does not work as advertised. Very disappointed.

4 de enero de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good overall

Easy to order, great delivery communication (was told the time within an hour of when it would turn up). The packaging seemed great but the charcoal that you put in the bottle was broken. Not a very big deal but I thought I would e-mail to see if I could get a replacement. Haven't heard back yet which I understand as I assume staff have been on holiday but I would suggest not sending quite so many automated e-mails to those who have signed up to the mailing list (drawn in by the 10% discount) especially over the holiday period when other e-mails are not being sent. Many thanks for the otherwise great experience.

3 de enero de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Closed for Christmas!

I ordered a loop candle set before Christmas, received confirmation by email of my order and the website stated next day delivery. Obviously I wasn't expecting them to be delivered prior to Christmas although I ordered them on the 21st Dec. However I have not had my delivery. No correspondence as to when my delivery should arrive or even if it has been dispatched! The office / warehouse is closed until 3rd jan! Yet I am receiving discount emails and emails for feedback. Quite frankly I'm disappointed! I wanted this set for a 50th birthday for a work colleague for the 3rd Jan. Clearly they are not going to arrive! If a date of delivery had of been given at point of ordering I would never have ordered them! Yet you have my money and I have no product! I have a set of loop candle holders myself hence my interest, however the customer service is shocking!

2 de enero de 2017
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Hi Hannah,

We are really sorry for the issue you have had with your delivery.

Unfortunately due to the Christmas holiday we were unable to guarantee a delivery time which we specified on the main page of our website and at the checkout.

• UK – standard service order before noon on 16th December* / next day delivery order before noon on 20th December*

*shipping times are dependent on the carrier

According to your order details your order was not on a next day delivery service and due to a large volume of orders we have been unable to ship your order prior to our warehouse closure.

We are really sorry for any inconvenience this may have caused and should you need any assistance do not hesitate to contact us at askme@black-blum.com.

Kind regards,
Black+Blum

Valorada con 5 estrellas sobre 5

Good prices for excellent quality p …

Good prices for excellent quality products. I always seem to buy the ones with a twist! They are a modern design that is elegant and timeless and can be used in a variety of settings. Delivery is also prompt.

30 de diciembre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!!!!

Amazing service, delivery and product. Have jus11t purchased another fro continous supply of water!!

Would definitely recommend product and service

27 de diciembre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service

Even though they had to ship the candles separately from the candelabra, both arrived promptly, well packaged, and I believe the candelabra set will make a great Christmas present!

21 de diciembre de 2016
Opinión espontánea
Valorada con 4 estrellas sobre 5

Pleased

The item arrived in a timely manner and was well packaged. The only down side is that the packaging is not as luxury as their description claimed, but there is nothing wrong with it and it is functional.
Overall a good product, easy to order, good delivery, and an excellent price.

16 de diciembre de 2016
Opinión espontánea
Valorada con 3 estrellas sobre 5

Long time to dispatch and lack of communication about this

Placed an order and received confirmation by email - all good. Then heard nothing for over a week and no parcel arrived, I had to phone them and chase up the order. They did immediately dispatch after I phoned but the lady I spoke to wasn't apologetic and I got the impression that if I hadn't phoned I still wouldn't have my purchase.

15 de diciembre de 2016
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Hi,

We are really sorry to hear the issue you have had with your delivery.

Unfortunately we have had an issue in our system that couldn't be spotted earlier for a few orders and that is the reason why we haven't been able to inform you before. Once this issue has been sorted out we have made our possible to ensure orders were sent as soon as possible since we usually deliver orders really quickly.

Please note that we are always trying to find ways to improve to give the best service to our customers so we sincerely apologies for the inconvenience this may have caused.

Sincerely,
black+blum

Valorada con 5 estrellas sobre 5

Black & Blum my go to, every time.

I emailed black and Blum in regards to replacement spoon for my thermo pot. The response I got was personable helpful and quick. As a direct result of that email I ordered more than I had originally intended. Every product I received is high-quality and beautiful and functional. I also love the lunch recipe book. It's a great touch and so thoughtful. If I'm looking for anything online I checked Black and Blum first. Best online shopping experience ever!

11 de diciembre de 2016
Opinión espontánea
Valorada con 2 estrellas sobre 5

Slow delivery

Would love to review the product but the request to review has arrived a week ago and the ordered goods have still not arrived. Have waited nearly two weeks. Please connect your delivery operation side to the "get a review" side of the organisation. Not happy.

8 de diciembre de 2016
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Dear Richard,

We sincerely apologise for the delay in sending you order out. We are currently working with a new courier and we have had a few delays in sending out the orders the past week.

However your order should have been delivered on 2nd so we are really sorry to hear that you haven't yet received it.

According to your tracking details that have been forwarded to your email address your order will be delivered by Friday.

We would like you to know that we have refunded your delivery charges in your account and we hope you will enjoy your products.

If we can help with anything do not hesitate to contact us and we will give you the assistance required.

Sincerely,
Black+Blum team

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