Boma Garden Centre Opiniones 

176
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a Hampstead zinc window box to replace my old battered B&Q plastic one and it is beautiful! However I believe an ivy is missing as it only came with two plants which is my only complaint.... Ver más

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Valorada con 5 estrellas sobre 5

Superb customer service when I ordered an olive tree online and then had it delivered and repotted. It’s really could not have been better - so I highly recommend!

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Valorada con 5 estrellas sobre 5

Love the selection and how easy it was to order online. The customer service was excellent-one item I ordered was not in stock and they provided options to replace or refund. Great quality! Love bot... Ver más

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Valorada con 4 estrellas sobre 5

This relates to a Fraser Fir which had been ordered for delivery on 17 December. With plans disrupted by builders and visitors, I telephoned Boma and requested delivery of the tree a week earlier. T... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Vivero

Escrito por la empresa

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

176 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(176)

76 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

BOMA 👍 - DHL 👎

I ordered 3 roses in pots. The process was simple and efficient.
My roses all arrived together - all 3 in one cardboard box. The amount of packaging inside the box seemed to be adequate if it wasn’t for the delivery firm’s driver. A large label attached to the box reads “This Way Up ⬆️ “ but unable to read the driver carried the box upright! Causing two potted roses to fall and squash the (bottom) one. After removing the damaged parts of two roses I feel confident that the healthy plants will survive with much care! I have photos!

25 de abril de 2023
Opinión espontánea
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Respuesta de Boma Garden Centre

Dear Alan

We are sorry to hear about the damage that occurred to your roses during delivery. We take our responsibility for ensuring that our products arrive in good condition very seriously, and we apologize for any inconvenience caused by the mishandling of your package by the DHL driver.

We appreciate your feedback and assure you that we will investigate the matter immediately to ensure that this does not happen again in the future. We apologize for any inconvenience caused and hope that your healthy plants will recover with proper care.

Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further concerns or questions.

Best regards,
Richard Lewis
Boma Customer Care

Valorada con 5 estrellas sobre 5

Friendly and efficient

I placed a very last minute order with Boma and they were brilliantly efficient and very accommodating about various edits and additions. Lovely people and healthy plants. Would highly recommend!

13 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent plants and service

The service from Bona was excellent. The plants I ordered arrived the next. They were carefully packaged and were in excellent condition. The plants were also really good value.
I wouldn't hesitate to use this garden centre again.

11 de abril de 2023
Opinión espontánea
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Respuesta de Boma Garden Centre

Hi Elizabeth
Thank you so much for your kind words and for taking the time to leave us a positive review. We're thrilled to hear that you had a great experience with our service and that the plants arrived in excellent condition and were good value for you. We take pride in carefully packaging our products to ensure they arrive safely and quickly.

We appreciate your business and hope to have the pleasure of serving you again soon. Please don't hesitate to contact us if you need any further assistance.

Best regards,

Boma

Valorada con 5 estrellas sobre 5

Fantastic Company

Brilliant customer service, delivery within 24 hours (even to rural Scotland) and excellent healthy plants. Couldn’t be more pleased and will definitely use this company again. In fact they’ll be my first online choice from now on.

18 de abril de 2023
Opinión espontánea
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Respuesta de Boma Garden Centre

Hi Gwen
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you were pleased with our customer service, speedy delivery, and healthy plants. We appreciate your business and look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

Placed two separate orders a couple of…

Placed two separate orders a couple of weeks apart and the service for both was excellent at all stages. Well priced beautiful plants, delivered quickly and packaged so well. Certainly a company that I will be keeping contact details for!!

28 de marzo de 2023
Opinión espontánea
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Respuesta de Boma Garden Centre

Hi Dawn
Thank you very much. It is most appreciated.

Valorada con 5 estrellas sobre 5

outstanding service from this garden centre

Found exactly the plants I wanted at a size I wanted at this garden centre during an online search. Thought even although they are in London and I am in Scotland I would give them a try as they had a national delivery service. Ordered and paid and over the next few hours I had received confirmations of order, of packing, of dispatch and then of collection by their carriers. Sure enough, by next day they were here, well packaged and in good condition ready to be planted out. Amazing service, especially appreciated for live plants. Would really recommend anyone give this garden centre a try. It is a reminder in these times of online shopping, often with little communication from sellers to buyers who are lefting waiting and hoping for a delivery at some point, that some companies can still provide an online supply service extremely well. I will definitely use Boma garden centre again - hopefully often - and I'd like to add a thank you here to all staff. You did a great job and made me feel I mattered to you and you wanted to give me good service. That is all too rare nowadays. Long may you be running a successful business!

21 de marzo de 2023
Opinión espontánea
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Respuesta de Boma Garden Centre

That is a wonderful review and we thank you so much. The team do try hard and it's so nice to be appreciated. We're glad you love plants as much as we do.

Valorada con 5 estrellas sobre 5

We moved to the new flat yesterday and…

We moved to the new flat yesterday and the plants have already transformed the atmosphere.
They are all very good quality plants, the service quick and efficient.
We will return to Boma when the Summer season starts.
Richard Lewis is a credit to the business
Jeremy Grieve

3 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A beautifully healthy plant

A beautifully healthy plant, speedily delivered. Very good service indeed. I shall definitely use Boma again.

20 de febrero de 2023
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Respuesta de Boma Garden Centre

Thank you Alison for the feedback. It is our pleasure.

Valorada con 5 estrellas sobre 5

Perfect shopping experience

I chose this lovely garden centre to send a gift of a rose bush . Not being a gardener , I needed advice . Jacek took so much care and time to help me choose the perfect present . He ‘phoned to tell me my order had been received and that he was looking after it . Thank you . I’m so happy I chose Boma Garden Centre and look forward to visiting when I am in London

7 de febrero de 2023
Valorada con 4 estrellas sobre 5

V good delivery service

Ordered 12 bags of manure and 3 bags of compost - its not too bad a price and delivery was next day at the time I requested - called me at 9am to confirm. Deliverer v helpful: he dropped in garden not on street, and no pallets etc for me to deal with! A couple of the manure bags were split on the seam - but taped up.
I had a few issues with the online payment page but it worked eventually. Pretty good experience and I like using a local company.

8 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Compost and bark chips delivered as promised

My delivery arrived as agreed and the staff were kind and professional and carried the bags to the garden. Thank you so much.
I have bought quite a few plants, compost, pots etc from the Boma garden centre and the quality is excellent. I've received excellent gardening advice and I just love their displays

3 de febrero de 2023
Opinión espontánea

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