Book Cartrawler Opiniones 

They double charged me and When I returned the car the next day all I got was some foreign country through email even though Hertz owns them and dollar they act like they dont . Alaska airlines gets money every time we use cartrawler so they deny to help also so evil !

I booked a flight in April 2021 from Gatwick to Gran Canaria flying on Sunday 23rd January 2022. On the same day I booked a hire car through Easyjet for the length of my stay. Easyjet, or Cartrawler had my money from this date. On 28th July Easyjet told me that the Sunday flight had been cancelled, and that I was now to fly on Monday 24th January. So on the same day I sought to change the date when I should pick up my rental car. I did so, via the internet and received a reply saying "We would like to inform you that we have successfully processed the amendment you requested."Three weeks before my flight I wanted to check that my booking was in order. I noticed that I was still due to collect the car on the evening of the 23rd, rather than at midday on the 24th. I tried to amend again on the website, but this proved so difficult that I used the live chat service. I was told that I could not just amend the pick up date, but had to cancel and rebook. Nor could I just turn up the following day and expect a car as I would be a "no show" and the hire would be cancelled. I was told that this would be an extra £71.21 as there was now greater demand for car hire. When I protested I was basicly told to take it or leave it. They did find a slightly cheaper deal for me which still required me to pay an extra £57.88. In the circumstances, and under protest, I felt that I had no choice but to take this.
This whole matter has arisen because Easyjet changed my flight, and either their or Cartrawler's computer system did not change the date for car hire in July. As a result, I am out of pocket through no fault of my own.

Absolutely the worst experience I've ever had with a car rental. Still fighting them to try to get refunded for a car I never received. They get their insane booking fee anyway! I don't see how this can be legal. I'm out over $400 for a car I never received because the rental place was all out of cars!!!

Very poor customer service. I simply wanted to change pickup locations. I couldn't telephone them but only initiate an online request, which they did not reply to. The rental agency I was using, SIXT, rebooked me at no charge but Cartrawler would not refund me for the initial rental.

Recently had contact regarding my car rental nightmare. After declining the car cental due to multiple factors including a 2000 euro excess required on my creditcard I told them I wanted to reject the deal and I left. Afterwards I contacted cartrawler to refund my insurance costs. They basically told me I didnt read the contract fully and should read every small letter in the contract. Instead of taking care of their customers they stood up for the car rental company.

arrived early before pick up time
gold car refused to give me the car because I only has an Amex credit card
they told me to go upstairs and see Easyjet but there was no one from Easyjet upstairs

by the time I got through to car trawler on the telephone they said it was past the pick up time and refused to give me a refund !

absolutely appalling

don't touch them

They have not met me at the designated meeting spot outside the terminal. They charged me 144 EUR because I am 66 y.o.and not 65 despite the fact that their own website has a age range 30-69 which I found out later. They are scammers and crooks. Do not touch them,

Scam company
Rent if you want to be overcharged and if you need assistance from their side! Forget it, you will wait weeks for a reply as everything has to be by email and when it comes the reply don’t expect any resolution on customers favor.

Absolutely awful. Cartrawler via Easyjet at Glasgow airport. 90 minutes to get pre-booked car despite only two people in queue in front of me. And now I have been overcharged.

Do not use this company. They will just take your money and not abide by their terms and conditions. I booked a vehicle with them to pick up in Geneva Airport, Switzerland. When I arrived I discovered that I had to pick up the car in France and that I would not be allowed to then return to Switzerland with the car. They refused to refund me the money without making any meaningful enquiry as to what had happened. Total crooks

They are here just to steal your money ! If you have any issues ( late, miss your plane etc) you can say bye to your money ! Worst customer service ever !
Stoler!!!!!

I do not advise at all to take out the car insurance offered by the Cartrawler company since they are subcontracted to AXA. When you get to the counter of the company that actually rents your car, the company charges you a much larger deposit amount on your credit card because of that. But anyone explains you that when Cartrawler sells you the car insurance. If you want to simplify your life, purchase vehicle insurance from the company that actually rents you the car. Apart of that, Cartrawler's customer service representative in Spain, Reham, offers very little help.

I've had a bad experience with Cartrawler as well. It is acually more then one year ago, when Corona started to get it's impact in europe. We had our flight to Athens cancelled in April, by Ryanair. Via vliegwinkel we had booked a car to rented during 10 days. We assunmed that with our flights cancelled, the car rental would be cancelled as well, but that wasn't so. When we contacted cartrawler for a refund, as we could not pick up our car, as there was simply no flight anymore, their reply was that we should have cancelled the car rental ourserselves --- this was our responsibility as per the hiring contract. The exceptional situation of Corona would not influence their decision to refund the amount of car rental, which was paid by credit card in advance.

it's probably how they make their money, not being bothered by any sense of customer service but merely by the goal of simply making money while spitting the customer in the face.

I hope they will go bankrupt some day, this message should be a warning to everyone , before signing a hiring contrace with cartrawler. Avoid this company. you will not get any server or money back.

Patrick

Easyjet car hire is now powered by Cartrawler and it is rubbish. I had used Easyjet Car Hire when booking a flight previously and everything was OK. I've booked another flight and car next month and this time I have just realised I have been sent to Sixt which I found out is not in the Airport Terminal but a fair hike in the rain (well it is Belfast in September so I'm expecting rain) to a scabby office where you have to stand outside while people faff inside. So I decided to cancel - only a voucher is available, not a refund. It wil take 20 days to come through (always the sign of fraudsters), but according to other reviews on here it wil never happen and I will end up taking EasyJet to small claims (and I will if they don't provide a voucher). I will not use EasyJet Car Hire or CarTrawler again. AVOID, AVOID, AVOID
EasyJet you are a disgrace using this shower.

Big WARNING for this company.
We booked a car for three weeks. When we came for pick up the local agent said that there are no cars available. Cartrawler offered us to try to find a similar car by our self and they would pay for it. We did, but Cartrawler is now, one month later still not refunding the car we never had nor paying for the replacement car. We are filing fraud complaints of course. Incredible they are still in business, 1,1 on google reviews. Lot's of fraud like complaints. The scary thing is that it is hard to avoid because that are kind of second step dealers behind companies like Norwegian, KLM and Swiss. And specifically for Sweden hyrbil24, so booking via hyrbil24 might end up with that you actually book with Cartrawler. So, you think you are doing business with hyrbil24 but in the end they can only refer to Cartrawler handling the case, which they are not, and you are being getting scammed.
That is not good. Let's do something about it.

Beware of Nu car rentals
They uses Car trawler company which is a scammer.
They will not answer phone or emails . So if you make reservations THEY " NU CAR RENTALS" WILL NOT CANCEL OR REFUND YOUR MONEY.
I put in info to find reservation IT just said invalid, can't find reservation . When they first tried to charge card it came up FRAUD. card company called me. Dumb me I ok'd it. Dumb Dumb! I should of got a clue. lol. I ask a lady I spoke with from NU CAR RENTAL, SHE SOUNDED PHILAPINO. I asked she wheres she's at, she just said off site , but head office was in Texas. she sounded Phillipino, I could barely understand her. Be Ware

CarTrawler is a scam, they inform about rules that dosen`t match the local car rent companies. That is in matter of fact a crime.

They will collect your money, and they will not give you any refund if you get any problem with collecting your car at the local car rent company.

CarTrawler say you have to pay a much lower security deposit - then was is the reality when you show up at the local car rent company.

Whatever your problem is with collecting the car or whatever it is - CarTrawler will not give you a refund, they will instead just take your money and tell you that all is your fault - even if you did not succeed to collect the car at the specific pick up.

The local car rent company, if it is Avis, Eurocar, Hertz or whoever it is - have all different rules - than what CarTraweler tells you under "importen information about the local car rent company".

CarTraweler is therfore a big scam.

Stay away, and use someone else instead that at least give you a refund if you get any problems with collecting the car or whatever it may be.

This was the worst experience I have ever had! They are apparently the parent company of holidaycars.com. Terrible service. They did not email a confirmation to me despite charging my card. I had to repeatedly email and ask for it. I finally got it and printed my voucher, only to arrive and have an expired reservation. The car I had been charged for and reserved had already been given away and no others were around to be had. When you call the number for customer assistance, you’ll be put on hold for long periods of time. This company is full of incompetent people and are in the business of stealing money. DO NOT GIVE THEM YOUR BUSINESS. It is a scam.

They steal your refund if you need to return the car earlier than intended.

Booked via Easyjet. Paid the rental price upfront. I was left with no car at Malaga airport, unless I wanted to pay extra 270 Euros "insurance". Cartrawler's customer service is awful - they could not care less. Avoid!