Braun-Clocks - UK Opiniones 694

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

In December 2024, I bought a watch (BN0278 Braun men’s automatic watch – black dial and black rubber strap). It has never worked properly, and I am now having to send it back for a further service (... Ver más

Valorada con 5 estrellas sobre 5

I reached out to customer support on the Braun website regarding a clock I ordered from Amazon that stopped working correctly. After a few friendly and hassle-free email exchanges with Bhavin I recei... Ver más

Valorada con 5 estrellas sobre 5

Excellent description of Brauns new addition to their digital alarm clock range. The photos give an accurate depiction of the BC27B too. So tempting I had to get one as my old digital clock was def... Ver más

Valorada con 5 estrellas sobre 5

Bought a new model digital alarm clock but it had no instructions and couldn’t find anything online or the official Braun manual page ( just not updated I guess ). Contacted Braun and in just under te... Ver más

Información sobre la empresa

  1. Relojero
  2. Fabricante de relojes
  3. Relojería

Sobre Braun-Clocks - UK

Escrito por la empresa

Over the last six decades, design has become a core pillar of the Braun brand. The values of quality, functionality, clarity, longevity and timelessness have been integrated into an enduring design philosophy. Braun users identify with these values; for them, Braun watches, Braun clocks, and Braun calculators are long-term companions. In an age of prosperity and saturation, the benefit of fewer, better products has become self-evident.

As Braun sets out to create desirable, innovative products, their gaze looks forward into the future, whilst the design principles they use to achieve consistency, simplicity and clarity are firmly rooted in the brand’s unique design legacy.

Through the productions processes in the Prestige collection, where the BN0095 has been crafted from a single block of stainless steel, to the use of materials for the Full Ceramic Watch, innovation remains a central focus on the Braun brand.

There are few better examples of these enduring design principles than Braun timepieces. These watches, clocks, and calculators have been created as collections of engaging simplicity, where less becomes so much more.

Free Delivery Over £50.

2 year warranty on all watches and clocks.

2 year warranty on all watches and clocks.
Get FREE and fast shipping with orders over £50, all watches and clocks come with a 2 year warranty.

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

694 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Replacement Braun Travel Clock

The clock was correct and it works, replacing one I bought from another supplier but is faulty, this made me purchase direct from Braun.
The clock had tracked postage and arrived promptly.

17 de junio de 2024
Valorada con 2 estrellas sobre 5

Battery change costs 75 EUROS!


Changing of battery costs a staggering 75 EUROs, as per the quotation of the sole enterprise in Germany, offering this service. Having ordered this watch on account of its beautiful design, I cancelled my order within 30 hours, only to learn it had already been handed to FedEx for shipment. I notified FedEx of my refusal to accept the delivery and received a full refund from BRAUN Clocks today, five weeks later.

VORSICHT! Bestellungen werden aus London versandt, da die Marke Braun-Clocks einer Firma Zeon Ltd., aus Hongkong, gehört. Zudem werden Uhren angeboten, für welche Batteriewechsel bis zu 75 Euro kosten! Ohne Warnung für den Ahnungslosen Käufer.

20 de mayo de 2024
Opinión espontánea
Logotipo de Braun-Clocks - UK

Respuesta de Braun-Clocks - UK

Many thanks for your feedback and apologies for this inconvenience. As listed on our website all orders are dispatched within 24 hours to meet expected delivery lead times, by the time your cancellation request came through your order had already been with FedEx. Our distribution team tried to stop the shipment but it was already passed to customs, hence it was not possible. After liaising with FedEx we come to know that you had refused to accept the delivery and for this reason it had to go through customs clearance before it can be returned to us here in UK. Anyway we are still awaiting the order to be returned to us, however have organised full refund to your account.
Kind Regards


Vielen Dank für Ihr Feedback und entschuldigen Sie die Unannehmlichkeiten. Wie auf unserer Website aufgeführt, werden alle Bestellungen innerhalb von 24 Stunden versandt, um die erwarteten Lieferzeiten einzuhalten. Zum Zeitpunkt des Eintreffens Ihrer Stornierungsanfrage war Ihre Bestellung bereits bei FedEx. Unser Vertriebsteam hat versucht, die Lieferung zu stoppen, sie wurde jedoch bereits an den Zoll übergeben, sodass dies nicht möglich war. Nachdem wir uns mit FedEx in Verbindung gesetzt haben, erfahren wir, dass Sie die Annahme der Lieferung verweigert haben und diese deshalb die Zollabfertigung durchlaufen musste, bevor sie hier in Großbritannien an uns zurückgesandt werden kann. Wir warten jedoch immer noch auf die Rücksendung der Bestellung, haben jedoch die vollständige Rückerstattung auf Ihr Konto veranlasst.
Mit freundlichen Grüße

Valorada con 1 estrellas sobre 5

5 stars for looks. 1 star for the rest

5 stars for looks! Great design! Was that Dieter Rams?
1 star for quality and usability.
I bought this watch first time about 40 years ago. It kept failing after about 2 years. Since I like the design I would keep buying new when It was broken, because it was cheap, less than 10DM at the Frankfurt Airport. That is Deutche Marks not Euro.
I still have one clock with plastic hands warped that the minute hand hooks on the hour hand.
Now we are in new century (even in new millennium) I got it on amazon.ca and I am surprised that Braun sells clocks which require MANUAL setting of time! Again we are in year 2024. There are radio stations broadcasting time, there are GPS satellites with accurate time, there is WiFi which can get time from Internet, there is Bluetooth which can get time from mobile phone. And this MANUAL setting is very awkward and un-ergonomic.

21 de junio de 2024
Opinión espontánea
Logotipo de Braun-Clocks - UK

Respuesta de Braun-Clocks - UK

Many thanks for your feedback and sorry to hear that you found the clock not as per your expectation. Some of the analogue models are very popular retro models and have been produced and reintroduced for its classic design and functionality.
For any further support please email our technical support team on technical@braun-clocks.com, quoting the model reference of the clock so they can assist and support accordingly.
Kind Regards

Valorada con 5 estrellas sobre 5

Excellence spoiled

I love the clean design, comfortable, great watch, I returned it as 1 thing spoils the value: clunky buttons! Not in keeping with the cost or elegance.

I returned the watch and a quick refund resulted.

20 de mayo de 2024
Valorada con 1 estrellas sobre 5

Watch wasn’t for me but I have paid 5…

Watch wasn’t for me but I have paid 5 delivery charge. Then I try to return it it costing me further 5 pound as company doesn’t pay for return label. So beware in case you don’t like it it will cost you 10 pounds.
When call customer service they aske I also have print return label too which is another hustle. Ended up watch it’s in my drew no use

17 de mayo de 2024
Logotipo de Braun-Clocks - UK

Respuesta de Braun-Clocks - UK

Many thanks for your feedback.
Please refer to our returns and refund policy.

https://braun-clocks.com/pages/returns-refunds

As you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case, the original postage fee if paid, will be non-refundable.

Kind Regards

Valorada con 1 estrellas sobre 5

Before you order

Got my watch delivered was 5 pounds delivery fee then when i try to return I have been told I have print return from and sent by recorded delivery which is further 5 pounds really ???
When phone to complaint it’s was not pleasant talk by customer service so never even and beware.

I see your comments it’s still costing customers 10 pounds to return an items

20 de mayo de 2024
Opinión espontánea
Logotipo de Braun-Clocks - UK

Respuesta de Braun-Clocks - UK

Many thanks for your feedback.
Please refer to our returns and refund policy.

https://braun-clocks.com/pages/returns-refunds

As you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case, the original postage fee if paid, will be non-refundable.

Kind Regards

Valorada con 1 estrellas sobre 5

BN0095 with Leather Strap is a terrible purchase in my opinion

In my opinion Braun make some of the best looking watches around. Unfortunately that is where my praises end. Around a year and a half ago I purchased a Braun BN0095 in silver with the leather strap. The glue in the strap deteriorated after about 4-5 months and the two layers have delaminated (and I didn't even wear the watch every day). The battery lasted about a year. The design makes batteries very difficult to replace. And also the strap is next to impossible to replace due to the design of the watch. It appears the the strap is fused to a 'custom lug' which is then bolted to the watch rather then using a normal spring bar mechanism. You cannot even interchange between the existing straps for the watch (metal, rubber) as they require a different type of custom lug attachment which I do not believe you can purchase anywhere on its own. For a '£550' watch this is utterly ridiculous in my opinion. I personally think I am willing to look past a lot because of how much I like the look of the watch, and how much I appreciate the heritage of the company. But if you are looking to pick up this watch I would recommend going with either the rubber or metal straps. That being said I do not have experience with either but they can surely only be better then the leather. For a company with such a reputation and history of 'good design', this product is honestly awful. Definitely my worst purchase in recent years.

19 de mayo de 2024
Opinión espontánea
Logotipo de Braun-Clocks - UK

Respuesta de Braun-Clocks - UK

Many thanks for your feedback and apologies for this inconvenience. The issue you have described about the strap is not something we have been reported in past so could well be an isolated issue. The strap can also be interchange from leather to either rubber or metal bracelet and we can provide all the fittings/fixings to carry out this change. The average battery life on this model is approximately 24-30 months, however with any models, if chronograph function is operated on frequent basis then battery life will be reduced accordingly.
The change of battery can be carried out by our engineers, however a professional watch repairer will also be able to handle it accordingly.
Please do request to email our technical support team on technical@braun-clocks.com and they will assist in resolving this matter accordingly.

Valorada con 1 estrellas sobre 5

Does not charge iPhone properly…

Does not charge iPhone properly overnight

24 de abril de 2024
Logotipo de Braun-Clocks - UK

Respuesta de Braun-Clocks - UK

Many thanks for your message and sorry to hear that you are experiencing issues with your BC21 wireless charging clock.
This is not something we have been reported in past by other users.

Please make sure the phone is correctly placed on the charging pad, the charging icon will appear on display, also make sure the casing on the phone is not too thick as usually this can prevent the charging functionality and finally make sure the clock is connected correctly and phone software is updated.

We also recommend restarting the phone for refresh and for any malfunctioning issue .

Please request to review the above and if the issue persist then request to email our technical support team on technical@braun-clocks.com who will assist accordingly.

Kind Regards

Valorada con 5 estrellas sobre 5

after all good service

after some missunderstandings about how service should be i am very surpised by solving my problem with my wonderfull watch.
so i got a new rubber strap with everything i need to fix it at the watch.
I hope that some day the leather strap will be able to get as well

5 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Unfortunately original clock faulty - hour hand misaligned so difficult to tell which hour it was pointing to (and resulted in 7am alarm activating at 5:55am). But, easy to return with Royal Mail / Post Office collection service, and replacement clock received just a few days later without any hassle. New clock works perfectly and just as described on the box.

19 de marzo de 2024
Valorada con 1 estrellas sobre 5

Travel alarm clock BC08B

Travel alarm clock BC08B. Sorry this is useless as an alarm. It doesn't always go off. Alarms have to be 100% reliable. And sometimes the snooze has sounded just once. Will try and return it to Argos. So disappointed.

1 de abril de 2024
Opinión espontánea
Logotipo de Braun-Clocks - UK

Respuesta de Braun-Clocks - UK

Many thanks for your feedback and apologies for this inconvenience.
Usually such issues are related to the inferior quality low power battery so request to replace the clock with a good branded alkaline battery.
If after checking the clock with a new battery, you are still experiencing this issue then request to email our technical support team on technical@braun-clocks.com who will assist accordingly in resolving thsi issue.
Kind Regards

Valorada con 5 estrellas sobre 5

Dispatched super quickly

Dispatched super quickly. Arrived safe. Bought three items, alarm clock smaller than I had expected but I should have checked measurements. Otherwise very happy with purchase. Wireless phone charger is brilliant.

1 de marzo de 2024
Valorada con 5 estrellas sobre 5

It arrived and it works

It arrived and it works.
This model has none of the fine design my old one had— clunky to adjust time and alarm and no lock for when one is traveling. Too bad, too $

20 de febrero de 2024

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