Bought my car (Hyundai tucson) from bravo auto in 2023.did all the paper work online and I was asked to come for the car only to get to the Liverpool branch and I had to wait for more Dan 4 hours.The... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Wow! What a positive experience from start to finish , Alex car sales was fantastic, no nonsense pitching to selling us anything other than the car that we wanted. Great communication throughout the w... Ver más
La empresa ha respondido
Amazing service from Ian Brown at Warrington. From initial email enquiry Saturday I had all the info I needed by email and personalised video within 30 mins. Viewing and test drive Sunday was given pl... Ver más
La empresa ha respondido
Excellent experience with BravoAuto Warrington. Reserved Easter Sunday, viewed and test drove Easter Monday, took the car home on Tuesday. Exactly how buying a car should be, fast, efficie... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Everything you expect and more. Everyone wants to feel like they have made the right choice, especially when it comes to buying a used car. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto. We aim to give our customers something out of the ordinary when it comes to car buying or looking after your car. More choice, more transparency, more value, more support, more of everything. Our goal is to exceed your expectations.
Información de contacto
Unit 3140 Park Square Solihull Parkway, Head Office, , B37 7YN, Birmingham, Reino Unido
- 03331300108
- tellusmore@bravoauto.co.uk
- bravoauto.co.uk
3,6
Medio
480 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I have recently bought a car on Friday…
I have recently bought a car on Friday where I have discovered a fault with touch screen, manager on site gave me promise to deal with the issue immediately contacting the manufacture. Later on the day I have discover another issue with the back 3rd row seatbealt clip fault. I have been given the promise of an email and call back on Monday with the resolution and booking at the nearest to me manufacturer garage for warranty repairs. Instead I have to call them myself just to be told someone will call me back and email me the details. Hasn't happened which I am trully unsatisfied with the level of the communication and professionalism from the dealer.
13 de septiembre de 2024
Opinión espontánea
Respuesta de bravoauto
Hello Maciej,
Thank you for your feedback, and we are sorry to hear about the issues you’ve encountered. We completely understand your frustration with both the car faults and the lack of timely communication. This is not the level of service we aim to provide, and I apologise for the inconvenience caused.
We have arranged for the vehicle to be inspected and diagnosed at Mitsubishi and the identified parts are currently being ordered to resolve the issues in full.
We appreciate your feedback and are grateful for your continued business and the opportunity to rectify the issues.
Thank you again for bringing this to our attention, and we truly appreciate your patience.
Best regards,
The Customer Experience Team
Jamie Parker was professional and…
Jamie Parker was professional and knowledgeable. I will be doing business with Bravo Auto again. I would recommend them to anybody who is looking for a pre-owned auto. Thanks again.
13 de septiembre de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for your kind words and 5-star review, Richard! We're thrilled to hear that Jamie provided a professional and knowledgeable experience. We truly appreciate your recommendation and look forward to serving you again.
Excellent service from Will at Bravoauto Norwich
Bought a car from Bravoauto Norwich branch. Our salesman was Will which does a great job, was super friendly and has a lot of knowledge. He answered most of the questions and made the whole buying process smooth and stress free.
3 de septiembre de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that you had such a positive experience purchasing your car from Bravoauto Norwich. It's great to know that Will was able to make the buying process smooth and stress-free for you. He truly takes pride in his work, and your kind words will mean a lot to him.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Helpful Staff
I was able to arrive and test drive the car I had found online, and was able to drive it away the same week.
4 month warranty included is very reassuring.
26 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for your 5-star review, Archie! We're thrilled to hear that you had a great experience with our staff and that everything went smoothly with your test drive and purchase. It's fantastic to know the 4-month warranty gives you peace of mind. If you need anything else or have more questions in the future, feel free to reach out. Enjoy your new car!
Very happy
We were unable to visit the dealership due to distance, but Eddie was extremely helpful and patient with us (putting up with numerous phone calls and questions!) We are very happy with our new car so far! Would use this dealership again and recommend to others. Thank you Eddie!
28 de julio de 2024
Opinión espontánea
Excellent place to buy a car
Excellent place to buy a car Adrian was very helpful with everything got everything Done as quick as possible.There if you needed any assistance.Would recommend to anyone
24 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for the fantastic review, Zoe! We’re thrilled to hear that Adrian made your car-buying experience smooth and efficient. Your recommendation means the world to us. If you need anything else, don’t hesitate to reach out. Happy driving!
What a let down!
Viewed a car featured on their website, which looked good. What a let down. Bad damage on both NS & OS front bumper and they wanted £85 per repair. Rear spoiler discoloured and was told red cars are proned to being affected by the sun?? Wanted £165 to re spray. Absolutely ridiculous for a car that should have gone to a Trade dealer. Avoid this company - totally rip off car dealers.
24 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience with us did not meet your expectations.
We strive to present our vehicles in the best possible condition and to offer transparent pricing for any necessary repairs. We understand how disappointing it must have been to find damage and issues with the car you viewed, and we regret that this was not communicated more clearly.
Regarding the repair costs you mentioned, our aim is to provide high-quality service while maintaining fair pricing. However, it appears we may have fallen short in this instance. We will review our pricing and communication procedures to ensure that we offer a better experience in the future.
Your feedback is valuable to us, and we would appreciate the opportunity to discuss this matter further. Please contact us directly at tellusmore@inchcpe.co.uk so we can address your concerns and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our services.
1st class customer service from Leon
1st class customer service from the first phone call to the aftersales delivery.
A special mention to Leon who answered all my questions, went above and beyond in providing additional information about the vehicle and made the whole process of buying remotely run as smooth as possible. Graham Massey
14 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for the fantastic review, Graham! We're thrilled to hear that you had a first-class experience with us from start to finish. I'll make sure to pass along your kind words to Leon—he’ll be delighted to know he made such a positive impact on your experience. We're grateful for your trust in us, especially with buying remotely, and we're here for anything you might need in the future. Enjoy your new vehicle!
Nice little car
Initially my review was negative merely out of frustration and anger but all is resolved in a timely manner to great satisfaction.
The sales team are great and really happy with car purchased a couple non major faults but easily sorted but after sales was a bit of a letdown and needs improved if issues arise after sale.
Thankfully I got help from Emily who got issues resolved to a great satisfaction.
5 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Dear Mr McGloin,
Thank you so much for updating your review! We're glad to hear you're enjoying your new car and that our sales team made the buying experience a positive one. We appreciate your honest feedback about after-sales support and are always working to improve in that area.
We're especially pleased to hear that Emily was able to help resolve the issues to your satisfaction. Should you need anything else in the future, don't hesitate to reach out—we're here to help!
Thanks again for choosing us, and enjoy your car!
Best regards,
The Customer Experience Team
Everything ran smoothly from start to…
Everything ran smoothly from start to finish. Salesman was very informative and helpful. My vehicle arrived in immaculate condition.
I would not hesitate to recommend Auto Bravo Guildford.
16 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you for the glowing review, Angela! We're delighted to hear that everything went smoothly and that you were pleased with the condition of your vehicle. Your recommendation means a lot to us. If you need anything else in the future, we’re here to help. Thanks for choosing bravoauto Guildford!
The initial promise of friendly sales…
The initial promise of friendly sales and quick communication (they readily sent me a video of the car I was interested in buying and answered all my questions) the process soon when downhill.
I was contacted and advised to reserve the vehicle as there was another interested party. I was assured that this would prevent anyone else, including the other interest party, from buying the car.
I did this immediately and very soon after, received an email saying that they had sold the car to the other person in the meantime. This was in a complete contradiction to the promise they had made me.
All I have been offered is my reservation fee back along with a several attempts to tell me that "they knew how I feel". They blatantly didn't as the problem wasn't the refunding of the fee, but the selling of the car THAT I HAD RESERVED under their instruction, from under my nose.
I am now out of pocket for a car history check that I would not have done had I not been so blatantly lied to.
Their pathetic offer to tell me if they got another similar car in stock to call me was met with the contempt with which they have treated me today.
I cannot in any way recommend that you bother with a company that treats customers in such a manner. By all mean go ahead if you wish. I hope you have a better experience than I did.
19 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Hello Nigel,
I'm truly sorry to hear about your experience and understand your frustration. It’s clear that we did not meet the expectations set during your initial interactions with us.
We strive to provide a seamless and transparent process, and it’s disappointing to hear that we fell short in your case. I assure you that this is not reflective of our usual standards. Your feedback is valuable and will be used to review and improve our procedures.
I understand your dissatisfaction with the handling of your reservation. While the situation is regrettable, I hope we can make amends by ensuring that similar issues do not occur in the future. If you’re open to it, our dedicated Customer Experience Team would be happy to discuss this further and see if there’s anything more we can do to address your concerns at tellusmore@bravoauto.co.uk.
Thank you for bringing this to our attention.
Friendly and helpful Sobia from Towcester
Massive thank you to Sobia from BravoAuto Towcester for the help and guidance when buying my BMW 220i, and again for the excellent professionalism shown when I had a problem with car ensuring it was dealt with quickly and properly. I’ll see you again when it’s time to change my car.
12 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for the fantastic review, Jason! We're thrilled to hear that Sobia provided such friendly and helpful service, both during your purchase and after. We look forward to seeing you again when it’s time for your next car. Thanks for choosing Bravoauto!
Tick Tock
Bravo auto count your days, bunch of pathetic wimps that con hardworking civilians for their money and selling them faulty cars. As well as working along side finance companies to get anywho approved just so they can get rid of their damaged goods.
Managers, employees at all sites are useless and miserable. Employees are being pressured by managers to disrespect customers and also lie to customers.
The amount of evidence i have against you and the finance company that i believe your company works close with to con people and have been doing this for years, just look at your reviews.
The Motor Ombudsman have been contacted and i will be surprised if they don’t come down on you like a tonne of bricks. Your devious and unprofessional ways have been noted from the minute I contacted you about my vehicle.
Count your days. Im going to make sure you and the finance company suffer permanently for the stress and ordeal you have put me through.
Bunch of liars and crooks, behind computers with no heart and dignity.
Count your days, you and your company will suffer.
The guy you sold a dodgy Vauxhall Mokka.
Tik tock.
8 de agosto de 2024
Opinión espontánea
Respuesta de bravoauto
Dear Shile Life,
We’re truly sorry to hear about your experience with us and for the distress it has caused. We take your feedback very seriously and are committed to addressing the issues you’ve raised.
Please contact our Customer Experience Team directly at tellusmore@inchcape.co.uk so we can resolve this matter promptly. We want to ensure that your concerns are addressed and find a satisfactory resolution. Your experience does not reflect the standards we strive for, and we are dedicated to making things right.
Thank you for bringing this to our attention.
Very disappointed with the Norwich…
Very disappointed with the Norwich dealership, I was offered transport to the dealership where privately selling my own car, this offer was then revoked.
Get to the dealership through my own arrangements to discover a multitude of issues with the car, scratches on the bumper, one deep enough to go beyond the paint & the bumper in-fact mis-aligned, inside of the car with stains on the seats, a filthy / mouldy centre arm rest storage area, a broken usb cover hidden by whoever prepared the car. Then when leaving the dealership a horrific braking noise caused by brake pads being fitted the wrong way around! Expected a much better service but as I'm not a customer to kick and stomp my feet and instead try to be rational about the situation there was no flexibility to the pricing based on the true condition of the car and had to be all the legwork myself to rectify the issues stated.
Very unhappy about this from start to finish, certainly wouldn't come back to buy another car.
26 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Hello Jordan,
I’m truly sorry to hear about your disappointing experience. We strive to provide excellent service, and it’s clear we fell short in your case.
Your detailed feedback about the issues with the vehicle and the lack of support regarding the transport and condition is concerning. We should have addressed these problems more effectively and ensured that your experience was up to our high standards.
I want to personally apologise for the inconvenience and frustration you’ve encountered. I would like to investigate this matter further and see how we can make things right. Could you please provide me with your contact information or reach out to our Customer Experience Team directly at tellusmore@inchcape.co.uk? This will allow us to address your concerns more thoroughly and work towards a resolution.
Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services.
Excellent service from Sobia at Bravoauto Towcester
Thank you to Sobia for helping me buy my Ford eco sport, service was professional, organised delivery of my vehicle and kept me up to date. Thank you again for all your help and I love my new car and will definitely recommend Bravoauto Towcester.
28 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for your fantastic review! We're thrilled to hear that Sobia provided you with excellent service and made your experience smooth and enjoyable. It’s great to know you’re loving your new Ford EcoSport and that you found our service professional and organised. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new car! 🚗🌟
New customer review
Thank you Eddie & team at the Liverpool centre - you were incredibly helpful & I’m delighted with our new car. thank you also for arranging an excellent delivery service
30 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for the wonderful review! We're thrilled to hear that you had a great experience with Eddie and the team at our Liverpool centre. It's fantastic to know you're delighted with your new car and that the delivery service met your expectations. If you need anything else or have any questions, feel free to reach out. Enjoy your new ride!
Great Staff and Helpful
Great Staff! Friendly and welcoming and very helpful.
Would defiantly recommend to others needing a vehicle. Thank you!
28 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for your wonderful review! We're thrilled to hear that you found our staff friendly, welcoming, and helpful. Your recommendation means a lot to us. If you need any more assistance in the future, don't hesitate to reach out. Thanks again!
Bravoauto Norwich
Jamie @ Bravoauto Norwich was my salesperson when I bought my Mini Countryman. He was very friendly and welcoming when I entered the showroom. He was thorough and let my look at the car at my leisure without hassling every 5 mins. He went through all issues with the car, not like there many, just information regarding the private plates but assured me that they would sort the new V5 when the new one came through. He went through paperwork and made my car buying experience an easy and hassle free one. I had to take the car back as the battery had an issue but it was sorted without any problem. I would 100% recommend Bravoauto to anyone who wants to buy a quality used car. Thanks Jamie.
31 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much, Mark, for your fantastic review! We're thrilled to hear that Jamie made your car-buying experience smooth and enjoyable. It’s great to know that his friendly and thorough approach stood out and that you were pleased with how the paperwork and any issues were handled. Your recommendation means a lot to us!
If you need anything else in the future, don’t hesitate to reach out. Enjoy your Mini Countryman!
Bravoauto Crewe - flawless experience
I cannot give enough credit to the guys at bravoauto Crewe. Handled everything brilliantly.
Charles and Mike where fantastic when buying my car and they’re communication was flawless.
If you’re looking for a car, please give these guys a look.
Polite, helpful and professional.
Thank you so much!
30 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Thank you so much for your fantastic review! We're thrilled to hear that Charles and Mike made your experience at bravoauto Crewe so smooth and enjoyable. Your kind words about their communication and professionalism mean a lot to us.
If you ever need any assistance in the future or have any more questions, don’t hesitate to reach out. We’re always here to help!
Thanks again for your support and for recommending us!
DO NOT BUY FROM BRAVOAUTO
Sold me a car on the premise it had a full service history, only down the line I find out there is NO service history on the car. Rang and told that it’s “my word against theirs” and that they wouldn’t do anything about it. Started to have problems on the car and when I rang to use the warranty, I was told they had registered the wrong registration and car on the warranty and that I could not use it. Told that they can’t even swap it over because the branch I bought it from has closed and so nobody can access the documents. This company is a joke full of dodgy salesmen who want to take your money and leave you worse off. Avoid at all cost.
29 de julio de 2024
Opinión espontánea
Respuesta de bravoauto
Hi,
Thank you for your review.
We are disappointed to see that you've had a poor experience.
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Please email us at tellusmore@inchcape.co.uk if you feel you need to discuss further about your experience with us.
Take care!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.