bravoauto Opiniones 480

From start to picking up my new car the guys here were great, helpful and polite. Big thank you to Louis who went the extra mile and kept me informed of progress along the way. Car is great and I’m very happy, definitely recommend Bravo Auto and the team 👍🏻

Thanks so much to Harry and Sandra!! Amazing experience, they went above and beyond I can not recommend enough, anyone needing a different car this is the place to go!! I’m a worrier and they put my mind at ease, it was a very straight forward process, well done Bravoauto Liverpool very happy and love my new car 😊

Very happy with my Seat purchase. There was no pressure when going to look/test drive the car unlike other places I'd been to. Demetrius was very helpful, answering any questions that I had and making sure everything was in place before I left with my new car. They were very efficient. Would recommend!

What can I say..from the first day we stepped through the doors after we found our dream car we felt welcomed.We were introduced to Jamie Parker the sales manager and the rest is history. We are happy to say that we purchased the car and couldn't be more happy with it.The whole process was easy and smooth from start to finish and couldn't of asked for more from Jamie and the team.If ever i needed to buy another in the future bravoauto Would be my first port of call.would definitely recommend.
Thanks again

Excellent customer service from Charlie. He explained everything clearly and made me feel very welcome.

Sales Staff at Towcaster Bravo were excellent. From viewing to me actually buying the vehicle all the team were on hand, but not pushy to ensure the car was right for me.

Just bought a new car from Bravoauto Chester and everything was amazing. Many thanks to Adrian Gunther for making the process so smooth.

Bravo autos chester have a fantastic sales team with a special thanks to Ben & James , this is the third car we have brought from Bravo autos in chester and the service from start to finish when buying a car has been exceptional every time . Thank you Bravo 👏

Bought a Mercedes E-Class from here after putting my deposit down the day I saw it! I'm not usually an impulsive buyer but the dealership as a whole and the Sales exec Michael made me feel that I was in safe hands.
Michael went above and beyond even coming in on his day off to hand the car over. All of the very minor jobs that I mentioned once were done without hesitation.
The car drives like a dream and I couldn't be happier. I would recommend this car dealership and in particular Michael to anyone!

Excellent, friendly, efficient service from Dave at Bravoauto Warrington. He was very helpful from start to finish giving me all the information I needed on my choice of vehicle. On the day I went to look around he was very busy but still found the time for me to test drive a car I was interested in. He made the whole experience easy, test drive, part exchange and the purchase, he was very professional and reassuring throughout.. Thank you Dave

I purchased my car 19th June 2024 from your branch in Liverpool. The car is nice to drive, but I have several issues that have really made this experience sour and I'm begining to wish I'd never gone to Bravo. 
I was told the car had £1700 spent on it since it was purchased, by a manager at the branch, which was a reason they couldn't move on the price. 
I've asked several times what exactly has been done, but not got an answer and there are no stamps or receipts in the paperwork to show this work. 
I was told the car would be deep cleaned and have a valet, this wasn't done and the seats have ground in stains on them. 
I was told the car had a brand new MOT, this was not the case although the MOT had been done a couple of weeks before. 
When I test drove the car the brake parking light came up as a fault and I mentioned it then and was told it would be sorted during the service and checklist. I have no service stamp in the book or evidence of any checklist done and in all honesty it seems that nothing was done between me ordering the car and coming to collect it. 
I had my car valued by several other garages and they all valued at around £5000, except Bravo who said they couldn't go above £4400 as there wouldn't be much in it for the sell on. Considering the sell on price you have up is £7300, that seems harsh with what I was told. In the end I had said I only had £9000 to buy the new car and would need my car settling the outstanding balance (£5345). They agreed to give me £4400 for mine, wouldn't move on the £9000 asking price, so they said they'd get me the £1000 difference on finance.
When I picked up the car I realised there was no spare wheel, space saver wheel or emergency tyre inflator and raised it with the garage by email and phone call multiple times. Nothing was done, so in the end I had to go in and personally and ask. I also raised the following issues and concerns with them:

A missing head rest from the cars 3rd row seats. 

4 wheel nut covers (I had 12 in the glove box, but should have had 16). 

The valet.

Spare wheel or space saver tyre. 

Fresh MOT

Service details or evidence of the stamp. 

Details of the £1700 that they said they had spent on the car. 

One of the biggest issues I have is that despite me being told my previous car finance had not been settled, I have raised over and over again as to why it's still showing as not paid off on my account, even though it's 2 weeks tomorrow.
I'm still waiting for a response as I've been told it's all being looked at with the service manager, but I've not heard anything for over a week now. I have evidence of at least 12 emails that have gone unanswered and numerous phone calls made and fobbed off.  This is not the happy service I thought I would receive from a big company.
Thank you.

Demetrius at Chester was very helpful from start to finish and answered any questions we had along the way. Coffee was great too!

Been looking for a Fiat 500 auto in white, low mileage.
Wanted to deal locally Norwich. Went down next to the Norfolk Showgrounds. Got there another person was looking at the same car, bought it there and then.
Louis looked after myself and my wife, gave us a great deal on the trade in. Alex sorted all the paperwork out with the DVLA. Can’t fault their procedure.
We had a slight mechanical problem but was sorted with a smile under a great guarantee.
Great deal on both sides of the balance sheet.
Thank you for a great car and a great deal lads

What an amazing company. Ian went above and beyond, the whole process was seamless with excellent communication. I would definitely recommend! Thank you

Very professional and courteous, simple transaction and paper work, and a great price for my old vehicle that I traded in. Very pleased.

Bought a car in July 2022 and am only leaving a review now due to the long process of conciliation.
The £12k car was returned on day one due to parking sensors failing. Two months later it was back due to a faulty sensor. After 12 months and less than 10k miles it developed a knock and the last straw was when it broke down on the motorway. I took it to WBAC as I just wanted rid and at that point discovered TWO mileage discrepancies meaning it was virtually worthless. Spent two days chasing Bravo Chester who offered me less that WBAC to buy back despite admitting they should not have sold it me…coming from Chris their Business Manager. I took the money despite being approx £5k out of pocket as I needed a reliable car and took them to the conciliation service who upheld my complaint. AWFUL dealership. Inchcape are couldn’t care less about how they act or treat paying customers. The final dealing of has was that I had to chase Inchcape three times to pay me the money the conciliation service assessed, despite their assurances I would receive it in “five working days”.

I would urge people to avoid them like the plague. Dodgy salespeople, unscrupulous management, couldn’t care less attitude.

Came in and brought a car from you.
Salesman Jordan did a good job to help me buy the car.
Unfortunately the car was faulty within 2 hrs of collecting it, I returned it and the car was repaired at the dealership.
Collected the car two weeks later.
Again within 2 hours the car had gone wrong, checked with obd scanner and same fault exists, so car wasn't fixed.
Returned car, and cancelled finance.
Dealership has gone quiet and no correspondence has happened since.

Really great experience start to finish. Alex understood we were 350 miles away and we still got everything done and cleared and the car delivered in 5 days. He explained everything very clearly. I have rarely been so impressed at the sales being honest and open. Would very much happily buy another car from the. I'd even send my mum to them!

Found an Audi TT on there website which fitted the bill.
Paid the £99 deposit.
Called them next day to discuss the car.
Shown a video walk round of the vehicle which showed a large scuff on rear panel.
They said this would be sorted, no problem.
This is when I said to them that because this was a distance sale with the car being delivered to me , if i was not happy with the vehicle i could return it for what ever reason.
This is when the salesman turned and said " You cant do that" its a swap only!
I said that is not the case which he said " OK lets cancel the sale!
They even have a vehicle distance return form on their website!
Complained to the custom care team- no response!
Asked for deposit back - no reply!
Meassage to James Oneil salesman at chester, check the law on distance sales of vehicles!

Amazing service from Ian Brown at Warrington. From initial email enquiry Saturday I had all the info I needed by email and personalised video within 30 mins. Viewing and test drive Sunday was given plenty of time to inspect the car at my leisure with no pressure. Finance arranged in quick order same day and Ian personally delivered the vehicle to my drive after a fresh valet on Wednesday. Quick, easy, efficient. Pleasant experience all round.