bravoauto Opiniones 480

Excellent company. I wanted to part exchange my late fathers car for another one for my mum & from the first time I spoke to them until the moment I received the new car, Peter the salesperson was polite, friendly, empathetic & very professional. He went above & beyond to assist me. I can’t recommend them highly enough.

I wish I read these reviews before I ever bought my car. I should have known it was too good to be true when someone kept calling me for weeks to come buy a car I found on auto trader! Bravo autos is fraudulent and I hope the law catches up with them real soon. You give people incorrect information just so they can buy your cars. Even the car care plan I pay for is still a scam! Everything about auto bravo is a lie!

I recently bought a new used car from Bravo Auto and the staff member was very helpful and guided me through the whole buying process with ease and peace of mind, the buying was very quick and I was soon the proud owner of a new car.

Does arthur Daley work here don't ever buy a car from here they don't honour their warranties absolutely terrible service

Bought a vehicle at the end of last year. Took 2 weeks to try and get it delivered. Ended up having to go and collect the vehicle myself. Turned up and there was a service due light on. Was promised a service and now I’m being told they aren’t going to honour it.

From initial enquiry, the sales team at bravoauto were very attentive and helpful. All of my questions were answered promptly providing the reassurance needed to make a remote purchase of the vehicle. The handover and p/x process was easy. Overall, bravoauto provided an efficient and value for money offering that I would be happy to recommend to others. Finally a big thank you goes to Harry and Rebecca for helping me so much.

Helpfull with everything
From start to finish with the buying process
Demetrius was excellent
Thank you

Purchased my BMW from the Chester site Billy was amazing. Great service would definitely recommend.

Highly recommended and very professional.
Straight forward and honest

My review has been downgrade from 5☆ to 2☆ and from 2☆ to 3☆.
Please read till the end to find out why.
Our experience was excellent from start to finish. One of the best experiences we've had when looking for a car. We were looked after very well by Matt. He kept us informed & up to date on how the prep of my car was going and he was on hand if I had any questions. I am very pleased with my car, but, it had no parcel shelf, which we weren't made aware of when we viewed the car because it was pouring with rain & didn't open the boot. Also we weren't made aware of it when collecting the car. We went to collect a parcel shelf about a week later, but it didn't fit. We were told not to worry, if Bravo Autos couldn't get one, they'd buy a replacement for us. 5 weeks on & many many phone calls later, I still don't have the parcel shelf &, eventhough each person we spoke to promised to get back to us, not one phone call was returned. This means nothing can be left in the boot. And the saga continues. We recommend Bravo Autos to some friends & family who we knew were looking for a car. We've now told them not to bother because of the lack of after sales service. They want your money & don't want anything further to do with you If there's an after sales problem.
As of 23rd April and a few more phone calls, we eventually got the parcel shelf but only because my husband was in the area and willing to collect it in person from the Bravo Autos Warrington branch/showroom.

We bought a car from Bravo Auto Cannock branch at the end of July 2023 Mercedes E350 Estate. At the time of purchase we noticed that the fuel flap was loose and Bravo Auto agreed to book this in for replacement in the following few weeks. A couple of weeks later we took the vehicle back for this to be replaced and also mentioned to them that the boot struts needed replacing after having it fall on our head multiple times on those few weeks of ownership. We were grateful that Bravo Auto replaced both the boot struts and the fuel flap for free and listened to our complaints. All was going well for another few weeks until we had the engine light come on. We called Bravo Auto back and booked it in for diagnostics where we were told that the seals around the turbo needed replacing and the cool side of the turbo casting needed to be replaced. These were all replaced for free.

We went to collect the vehicle for a second time and on the way back I noticed that the engine light was still on. As I was collecting this on my lunch break from work and got dropped off to collect by a family member, I was unable to drive this straight back to Bravo Auto at the time. As soon as I got home, I called them back to report this issue and they apologised profusely and asked us to take the car back for a third time. As you can imagine at this point I've had to rely on other family members to keep taking me to and from the garage as this is our only vehicle. I agreed to take it back the following day and they confirmed the mechanics just hadn't reset the light after undertaking the work. I drove it home and assumed that was the last of our issues.

After approx. 5-6 months of ownership (about 1500 miles later) the car decided to go into limp mode and wouldn't work properly, shortly followed by yet another engine warning light. At this point the Cannock branch of Bravo Auto had closed, the nearest one was Derby which was currently shut due to flooding which meant the nearest open branch was Crewe. As this was too far for me to take the car for diagnostics I rang them up and they confirmed I could take it to any VAT registered garage. I took it to my nearest one and they diagnosed a fault with the "Exhaust Back Pressure Sensor". We paid £60.00 for them to diagnose this which the warranty wouldn't cover, and due to the garage wanting to charge £120 to get this replaced we decided to buy the part ourselves and a friend of ours that owned a garage replaced this free of charge - it was a quick 5 minute job.

We thought replacing this part had fixed the issue, we only really use the car on weekends (or if I'm ever due in the office for work maybe 1 or 2 times every few weeks) however about a month later car went back into limp mode on the way down to a friends 40 mile away from home - we broke down and the engine light came back on making us pull over on the M5 in the hard shoulder. We managed to limp to the nearest services where we rang the garage we'd took it to first time around and asked their advice to which they said at that point they would recommend us taking it to Mercedes directly. Following that advice I checked with Car Care Plan to check it would be ok, to which they confirmed it would be fine to do so.

We limped to the nearest Mercedes garage down in Worcester where the car was with them for a week. Our friend was kind enough to drop us back off home. During that week we were informed by Mercedes that the subframe on the vehicle was rotten and had a 2 inch hole in it - I have the video they sent as proof when they do a free health check over the car. They advised this wouldn't have passed an MOT and wouldn't rot within 6 months of ownership and also found the turbo pipe to be leaking slightly. However I had Bravo Auto management tell me point blank that it wouldn't have been there when it was MOT'd and because I couldn't prove this, I had no argument. They advised they could get it replaced for free due to Mercedes knowing about this issue on these vehicles but I would just have to pay approx. £50 for replacement bolts etc. In regards to the loss of power issue and it being in limp mode, they advised that after 1 hour of diagnostic, they believed it to be due to a missing jubilee clip around the turbo pipe which we believe would have been missed by Bravo Auto when replacing turbo seals/casting just months prior. They rang Car Care Plan and they advised that they would cover £181 of the £230 bill but I would have to pay it and claim it back - so I did. I put the claim in on 4th March and to date am still waiting for it to be refunded. I have provided you with all invoices I have received to date.

Car still isn't fixed and now back at Mercedes and left without a car. Only done 3000 miles in this vehicle.

I've spent a good 10-12 hours on the phone already in the past few weeks talking to either Bravo Auto staff, Car Care Plan, Mercedes, Toyota Financial Services and now the FCA.

I was buying online from Glasgow. Dave Sherwood of the Warrington branch was my salesman. I was trading in a mini cooper s convertible and buying a used (beautiful) re BMW 2 series convertible. In the first place the pricing of the BMW was competitive compared to others on Auto Trader. Secondly there was no quibbling about the value of my mini.
Dave sent me a series of videos of the BMW and also videos describing the different types of warranties. I had mild anxiety having not seen the car live but it was delivered to me (free of charge) in pristine condition. Throughout the transaction Dave was attentive, patient and professional. He fielded my many questions skilfully and often sent a video to expand on his answers. He was also very friendly and enthusiastic about both the cars which makes the whole buying experience more enjoyable. Dave completely turned the stereotype of shifty second hand car salesman on its head. An excellent service which I would use again and recommend to anyone.
Sunny in Glasgow today (unusually( so the roof is down.

I recently purchased a Peugeot 2008 from Michael Swiderski at BravoAuto in Warrington. From initial contact to picking up the vehicle, Michael couldn’t have done more. I suffer with a mental health condition and Michael went out of his way to make me feel at ease and even asked me if there was anything he could do to make my visit easier for me.

The price of the car was competitive and we got a good price for our part exchange. Dealing with Michael was easy, he wasn’t pushy at all and went out of his way to make sure the vehicle was ready when we could attend.

We have only had the car a few days and so far so good, a lovely vehicle. Thank you to Michael for making the process easy.

Mark

I recently purchased a ford focus from
bravo auto Warrington. My salesman was
Michal Swiderski who was absolutely brilliant.
He made everything so easy in
purchasing also manager adam thank you so much

I'm happy with bravoauto very helpful staff thank you for everything jiri smolik

Excellent service offered by Wioleta, very knowledgeable and professional, would definitely recommend purchasing from their showroom in Towcester.

Top notch service from Uzair and the rest of the team would highly recommend.

I was initially quite happy with the service received but that quickly changed and when we finalised on the car we were told it came with a single key but later when I revisited the Advert on auto trader it said the car came with two keys under the detailed spec list but it didn't strike me to take a screenshot of it as proof and when I raised it with them it was also around the time when the advert was removed due to me reserving the car so i was given reasons like 'they couldn't find it mentioned on the advert' and 'they valued the car based on a single key' etc. I was a bit unhappy with that but anyways I couldn't prove it so I just left it.

I had also raised an issue with regards to a very noisy windscreen wiper blade during the test drive. They promised me it would be fixed and I even got confirmation a day before I was due to collect the car that it was looked into and fixed. On the day of collection surprise surprise it wasn't fixed and when I raised it , multiple people started lecturing me that every car is different and the wipers would be noisy and that's how it is. Well I've have driven all types of cars and I think I know when I'm being fobbed off. Off course wipers do have a bit of a noise duh but the level of noise on the car I purchased was too much and even an inexperienced driver could tell there is something wrong. I checked with my mechanic and he said the rubber definitely needs replacement as they were worn out.. These are small things and definitely not too expensive to fix and honestly should have been taken care of by the dealer especially when I was promised that it has been. Don't make promises you don't intend to keep. Such a shame that some of the staff there are so cunning and are unable to accommodate a small issue like that. Definitely shows how much importance you give to your customer once the payment has been received. And it's not like a cheap car. It's nearly 18 grand and paid in full cash.

And don't forget the additional scratches I found at time of collection and a couple of tiny cracks on the wind screen which weren't there before. Either something happened between the time I reserved the car and collection date or I was just blind the first time I saw the car but it's definitely not the latter.

Overall, just very disappointed really.

PS: still waiting on the car spec list to be emailed to me that was promised by 4 different individuals, one of them a manager. Absolute joke.

BRAVO AUTO WARRINGTON Please Avoid at all cost for your peace of mind.

This was big mistake buying a car from Bravo Auto Warrington, most o the review on google is paid or fake Mr. Adam Hunt manager and Team at BRAVO AUTO WARRINGTON is not qualified enough to run the company as they don’t exactly know what they are doing. They may do big promises but when you received the car with loads of issues and than they simple ignore you unless you go behind them.
I purchase a BMW x3 the car was with a faulty gearbox and they try to sell that car to me even they says 100 points check but not sure what is that means. I paid £4840 they suppose to refund on the same day but suddenly there was millions marshal law, terms and condition just greedy practice.

Highlights - I Purchase the Automatic I have an automatic Uk driving Lisence and I got a Manual courtesy car from Bravo Warrington.

Mr. Adam Hunt manager promise by email said money will be with you by 05:00pm on 19/2/24, other Manager Mr. Paul Robinson said it will take 10 working Days and other Mr. Michal Swiderski has some different stories, suddenly, after 1 week they ask for more documents but there is no money so far. and I am still struggling for my hard earn money even after 15days also they don’t pick up the calls at all neither they response your emails.

It was a biggest mistake of my life now I am on stress for nearly 4 weeks and the matter still not solve I try to contact Inchcape UK belongs to bravo Auto Warrington for my payment but still there is no progress at all so that means there is only one way just avoid BRAVO AUTO WARRINGTON.

Fantastic service