It is difficult to put into words how bad this company is. PLEASE do not trust them with your booking or your money. I prebooked a week of intensive lessons, paid on booking, was promised an instruc... Ver más
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I’ve spent time around the team and seen how things work behind the scenes. There’s a real focus on helping pupils get through their course and pass, and a lot more goes into it than people probably... Ver más
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I paid £1500 for a course in March 16th and he didn’t turn up. I contacted the company and they said they had no records of this booking because they must have removed accidentally. I am still awaitin... Ver más
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I would absolutely recommend taking an intensive driving course! My instructor Abdulrashid, was incredibly helpful and explained everything clearly and thoroughly. I didn’t expect to feel so con... Ver más
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TERRIBLE AVOID
It is difficult to put into words how bad this company is. PLEASE do not trust them with your booking or your money. I prebooked a week of intensive lessons, paid on booking, was promised an instructor. As time went on it became clear that the company had taken my money (over £1000!) and there was no instructor available! As soon as this was apparent, I requested a refund so that I could book alternate lessons. Subsequently, an email chain of over 20 messages, in which I am promised a refund time again - which still has NOT arrived.
The company are now ignoring my emails and phone calls.
7 de mayo de 2026
Opinión espontánea
If I could give 0 stars I would
Waiting for a response from the company following a review
3 de mayo de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
We have reviewed your comments and do not recognise a number of the points raised in your account.
That said, the allegations made are taken very seriously. We will be contacting you directly today to discuss this further and understand your concerns in full.
I had done the 5 day intensive course
I had done the 5 day intensive course, I’m on my first as I’m writing this, I find it very beneficial already, I think my instructor explains things really well and helps me when I am struggling, would 100% recommend for anyone wanting to start driving or wanting to get straight to the test!
27 de abril de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you so much for taking the time to share this—especially while you’re still on your course!
It’s great to hear that you’re already finding the 5-day intensive beneficial so early on. That’s exactly what we aim for—building confidence and understanding right from the start, so you can make the most of every hour behind the wheel. Intensive courses can feel like a big step, so it’s really encouraging to know you’re settling into it well and seeing progress straight away.
We’re particularly pleased to hear your instructor is explaining things clearly and supporting you when you need it. That balance—guidance, patience, and adapting to how each pupil learns—is what makes such a difference, especially on an intensive course where everything moves at a faster pace. Feeling supported when you’re struggling is key to building real confidence, not just for the test, but for driving independently afterwards too.
It’s also great that you’d recommend this approach to others who are either starting out or looking to progress more quickly. That consistent, focused time in the car really helps develop skills in a way that weekly lessons sometimes can’t match.
Keep up the great work for the rest of your course—we’ll be rooting for you all the way through to your test. If there’s anything you need as you continue, don’t hesitate to reach out.
Wishing you the very best of luck! 🚗
100% recommend doing an intensive
I would absolutely recommend taking an intensive driving course! My instructor Abdulrashid, was incredibly helpful and explained everything clearly and thoroughly. I didn’t expect to feel so confident on the road after just a week but that is entirely down to having a skilled and patient instructor who believed in my ability.
Spending consistent time together over a week made a huge difference. It meant lessons could be easily adapted, and we were able to revisit anything I needed more practice on without any pressure.
Although I still have a few hours left after the initial week, I actually see that as a big advantage. I can use them closer to my test to go over anything again. Giving me a lot of reassurance and confidence going forward.
I highly recommend this approach if you want to learn quickly while still building safe and solid driving skills.
20 de abril de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you so much for taking the time to leave such a thoughtful and detailed review — it really does mean a lot to us.
We’re especially pleased to hear how positive your experience was with Abdulrashid. He’s a fantastic instructor who consistently goes above and beyond to support his pupils, and your comments about his patience, clarity, and belief in your ability reflect exactly the standard we aim to deliver across all of our courses.
It’s great to hear how much your confidence has grown in such a short space of time. That’s one of the key benefits of an intensive course — the continuity and consistency allow both you and your instructor to build real momentum. Being able to adapt lessons in real-time and revisit areas without long gaps in between is exactly what helps accelerate progress while still keeping everything safe, structured, and thorough.
You’ve also highlighted something really important that often gets overlooked — having a few hours remaining after the main week can be a huge advantage. Using those sessions closer to your test is a smart approach, as it allows you to fine-tune your skills, reinforce key areas, and go into your test feeling calm, prepared, and confident.
Thank you again for your recommendation. We’re really glad the course has worked so well for you, and we’ll be here to support you through those final hours and all the way to your test.
Wishing you the very best of luck — although with this level of preparation, you’re putting yourself in a great position to succeed! 🚗💨
I paid £1500 for a course in March 16th…
I paid £1500 for a course in March 16th and he didn’t turn up. I contacted the company and they said they had no records of this booking because they must have removed accidentally. I am still awaiting a weekend 6 weeks on, and they know mine and my partners baby is due any minute - money I could very much do with.
16 de marzo de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you for taking the time to review. We are disappointed in your experience and will learn from this issue.
It appears after you initially requested that your course date be changed your booking was lost on the transference to our new CRM system.
This is our mistake and should not have impacted your course.
As agreed your refund has been arranged and will credit you shortly.
Due to the issues experienced we acknowledge this has taken far longer than we would have expected falling below our core service values.
We have already offered you a £50 Amazon voucher as a sign of goodwill and would encourage you to reach out if we can help beyond this.
Honest company who care about pupils
I’ve spent time around the team and seen how things work behind the scenes. There’s a real focus on helping pupils get through their course and pass, and a lot more goes into it than people probably realise.
The instructors are supportive and genuinely want their pupils to do well, and when issues come up they do try to sort things out rather than ignore them. It’s a positive environment with people who actually care about what they’re doing.
24 de abril de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Hi,
Thank you for taking the time to leave such a thoughtful and detailed review — it genuinely means a lot to us.
It’s especially valuable when feedback comes from someone who has seen how things work behind the scenes, as you’ve rightly highlighted that there is often much more involved than people realise. Coordinating instructor availability, course scheduling, and test planning can be complex, particularly in an environment where external factors (such as test availability) are constantly changing.
We’re really pleased that this came across in your experience, and that you recognised the effort our team and instructors put into supporting pupils. Our instructors take a great deal of pride in what they do, and creating a positive, encouraging learning environment is something we place a strong emphasis on — particularly for those who may feel nervous or lack confidence at the start of their journey.
You’re absolutely right that, as with any busy service, there can sometimes be challenges. What’s important to us is how those situations are handled. We are continuously working to improve our communication and internal processes so that we can respond more quickly and effectively when things don’t go exactly to plan.
Your comments about the team’s attitude and commitment are very much appreciated. We do genuinely care about helping people succeed, and it’s encouraging to know that this is reflected in how the business operates day-to-day.
Thank you again for your feedback and for taking the time to share your perspective.
Kind regards,
The Bristol & Bath Intensive Courses Team
My instructor Paul was patient and…
My instructor Paul was patient and understanding with the experience that I had behind the wheel. He also talked everything through in steeps that helped me understand how to do the manoeuvres correctly.
24 de abril de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you so much for taking the time to leave this review — it genuinely means a lot to us.
We’re really pleased to hear that your experience with Paul was such a positive one. His patient and understanding approach is exactly what we aim for across all of our instructors, and it’s great to know that this came through during your time behind the wheel. Learning to drive can feel overwhelming at times, so having someone who can break things down clearly and guide you step-by-step makes a huge difference.
We’re especially glad that the way Paul explained the manoeuvres helped build your understanding and confidence. That structured, progressive approach is something we actively encourage, as it allows learners to develop skills properly rather than just going through the motions.
We’ll be sure to pass your kind words on to Paul — feedback like this is always appreciated and really helps reinforce the importance of the work our instructors do every day.
Thanks again for choosing us, and we wish you all the very best with your driving going forward!
My experience
Great teacher, shows you how to pass your test any how to drive on the road after your test, critical skills reinforced over lessons with a very flexible time plan.
9 de abril de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you for such a great review — we really appreciate you taking the time to share your experience.
It’s fantastic to hear that you found your instructor’s teaching style so effective. We strongly believe that learning to drive isn’t just about passing the test, but about becoming a safe, confident driver for life. It’s great to know that this came across in your lessons, with a focus not only on test preparation but also on real-world driving skills.
The way you’ve described the lessons — reinforcing critical skills over time and adapting to a flexible schedule — is exactly what we aim to deliver. Everyone learns at a different pace, so having that structure combined with flexibility is key to building both confidence and competence.
We’ll be sure to pass your feedback on to Paul — he’ll be really pleased to hear this.
Wishing you all the best with your driving moving forward, and stay safe on the roads!
Terrible communication, waste of time and effort
Terrible. I had booked an intensive course for September 2025. First, the first day was cancelled, and then everything but the last day, and then everything was cancelled. I was understanding and we organised to still get the hours covered, but there were numerous occasions where a lesson was scheduled and then cancelled last-minute - on one occasion I cancelled university commitments and waited outside at the time of the lesson only for no one to show up. (I have full dates and paper trail of this so none of this can be disputed).
I was promised another 'reliable colleague' could step in which of course also ended up in nothing. I was promised a call and follow-up emails several times by different members of the team which also conveniently never came to fruition.
Eventually I grew sick of it and requested a refund which started a month-long back-and-forth of AI-generated responses, promising to 'raise it with the manager' and delaying more and more. Funnily enough, when I threatened to raise a formal dispute the refund finally (Dec 2025) came through.
Note in the other positive reviews whether they are praising the driving instructor they (fortunately) were assigned, or whether anyone has had a good experience with the agency themselves. As far as I have seen, if you get a reliable instructor then great, but otherwise prepare for months of terrible communication and delay.
4 de diciembre de 2025
Opinión espontánea
STAY WELL CLEAR - A Year of Delays, Poor Communication, and Broken Promises
The level of communication from this company has been extremely disappointing. They rarely respond, and when they do, it lacks clarity or follow-through.
I paid in full for two intensive driving courses, including test bookings, in February 2025. As of March 31st 2026, neither course has been completed within the promised timeframe. One final lesson is still outstanding, and I am also waiting on refunds for both driving tests.
After more than a year of delays, broken promises, and poor communication, this experience has been incredibly frustrating. The service provided does not reflect what was advertised, and I feel misled as a customer.
I would strongly advise others to consider alternative providers. Based on my experience, this company prioritises taking payment over delivering on their commitments.
It won't even let me put the correct date of my experience
31 de marzo de 2025
Absolutely amazing driving instructor
Absolutely amazing driving instructor. Couldn’t of asked for anyone better, I came to Tim after being with a previous driving instructor that wasn’t getting me very far and Tim helped me progress in my driving and got me test ready within a few lessons. I couldn’t recommend Tim enough, he’s very supportive, patient and calm.
23 de marzo de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Hi,
Thank you so much for taking the time to leave such a fantastic review — it really does mean a lot to us.
We’re absolutely delighted to hear how well things went with Tim. He’s a brilliant instructor and takes real pride in helping pupils build confidence quickly, especially when they may not have had the best experience previously. It’s great to hear he was able to get you test-ready in such a short space of time while keeping things calm, supportive and focused — that’s exactly what we aim for.
Your comments about his patience and approach are spot on, and we’ll make sure this feedback is passed on to him — it will mean a lot.
Wishing you all the best with your driving going forward, and thank you again for choosing us.
Kind regards,
Bristol & Bath Intensive Courses
Paid in Jan 2025, Out Over £1,000, and Still No Test – Avoid!
I booked an intensive driving course with Bristol and Bath Intensive Courses, paying in full in January 2025 for instruction scheduled in March 2025. The entire point of an "intensive" course is the condensed timeframe: you build momentum and go straight into a practical test. This company completely failed to deliver on that fundamental promise.
After my initial instruction in March 2025, months passed without a practical test ever being booked. The huge gap in instruction completely undermined the intensive nature of the course. I would now require substantial retraining just to get back to the standard I was at in March 2025.
The company actually admitted their failure to me in a July email, stating: "the value of an intensive course lies in its timing and in ensuring you're test-ready at the end of the process, and it's clear that we've fallen short in that respect." Despite this written admission of falling short, my attempts to resolve the situation were ignored.
My final email formally requesting a refund initially fell on deaf ears, and when they finally responded, they outright refused it.
The financial impact of their incompetence has been severe:
- Over £1,000 spent on the course itself.
- Over £1,000 lost in wages from taking a week of leave for the original instruction in March 2025, done in good faith that a test would follow.
I am left out of pocket by over £2,000 combined, with absolutely nothing to show for it and no driving test in sight.
I have since sought instruction elsewhere, with instruction on a rolling weekly basis, as I should have done originally, only now worse off financially and with a masssive delay in progress.
If you are looking for a reliable, professional company to help you pass your test efficiently, save your money and look elsewhere.
23 de septiembre de 2025
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you for your review. I’m sorry to hear that you feel disappointed with your experience.
For clarity, the full course of tuition was delivered as booked, and your instructor completed all of the scheduled hours with the pupil. We’re pleased to see that you were happy with the instructor at the time, as noted in your earlier correspondence.
At the time your course was taken, there were well-documented DVSA test availability issues nationwide, which unfortunately affected many learners and driving schools. A practical test date was secured as a holding date, and we advised that we would continue to monitor for earlier availability. We also suggested the use of a third-party cancellation app and offered to cover the cost to assist in securing a sooner test, however this option was not taken up.
We also confirmed that additional support and lessons would be provided if needed once a test date was in place, to ensure the pupil remained at the required standard.
We did respond in full to your formal complaint and, based on the fact that the tuition had been delivered, the matter was considered resolved in line with our terms.
That said, our aim has always been to help pupils progress to test successfully, and we remain happy to assist further if you would like to get back in touch.
Kind regards,
Bristol & Bath Intensive Courses
Terrible communication, refund taken months. Fobbed off and lied too
We booked a week long intensive course for the end of September 2025, we had booked this a few months in advance. When the time came, I had received no email or text message telling me when it would begin, I had to chase it. I then was told two days before it was supposed to start that it was cancelled. I was gutted but understood, and tried to rebook. Again I had to chase for this too happen as the dates I was offered were far too close to the dates I had just had to take off work already. I couldn't book another holiday so quickly. I have now lost a week of holiday. But thankfully I was able to nab a few more hours to be able to get another in a months time.
Was finally told a date and was again looking forward to it until radio silence, no start time, no instructor name nothing. Until in the end I cancelled and asked for a refund while loosing another week of holiday.
I have emails upon emails of me messaging them and them fobbing me off with excuses. I wish I could upload screenshots as it's mental.
It has taken me months and months to get my refund, I've had to go to the bank to get this finally resolved as I was getting fed up with excuses and had already spoken to trading standards about the next steps.
Because of my money being held up for so long I've not been able to book another driving lesson with anyone else and it's sad to think I should be driving by now.
This is my first trust pilot review, but these guys seriously need to be avoided at all costs. I genuinely thought I had been scammed. I'm so disappointed. If you're in the same situation contact your bank and trading standards. They will have heard of them by now and have them on their radar.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Hi,
We take feedback like this very seriously and always investigate thoroughly.
From the details in this review alone we have unfortunately been unable to identify the booking being referred to.
If this review relates to a genuine booking, please contact us directly with your full name, course dates and booking reference so we can review the history and refund timeline properly.
We are always happy to investigate any concerns and resolve matters where possible.
Paul is great to learn with
Paul is a great instructor and i could not of asked for someone better to be assigned to me, i went in as a new driver with no experience with a 20 hour course to being able to drive independently with a lot of confidence, he was extremely patient with me with the reverse bay park especially as i was not quite able to find the correct reference point for myself and we got there after a few attempts and now im confident being able to park with next to no issues, as for my driving journey i will continue learning until i am fully confident in my own ability's before taking my test and would love to continue my journey with Paul until test ready i could not recommend him enough
6 de marzo de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Hi,
Thank you so much for your kind and detailed review — it’s great to read about your experience.
We’re really pleased to hear how well things are going with Paul. He’s a fantastic instructor who takes a lot of care in building confidence from the ground up, especially with new drivers. It’s great to see the progress you’ve made already — going from no experience to driving independently with confidence is a big achievement.
Your mention of the reverse bay parking is exactly what good training is about — taking the time to work through it properly until it clicks. Everyone finds their own reference points at their own pace, and it sounds like Paul supported you perfectly through that process.
It’s also great to hear your mindset around continuing to build confidence before your test — that approach leads to safer, more capable drivers long term, which is exactly what we want for all our pupils.
We’ll be sure to pass your feedback on to Paul — he’ll really appreciate it.
Wishing you all the best as you continue your journey, and we look forward to helping you all the way through to test success.
Kind regards,
Bristol & Bath Intensive Courses
DO NOT TRUST THIS COMPANY!!!
DO NOT TRUST THIS COMPANY!!!
They have messed up my dates multiple times and booked me in for manual test when i booked in for a auto test ive tried to get my money back but still no luck.
3 de marzo de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
This is a fake review as we have no record of you on our system and there is no such thing as a manual or auto test. You simply take the same test in whatever transmission you choose.
7 day intensive course - don’t bother
I originally booked the 7 day intensive course, to include my theory and my practical which I paid extra for.
My intensive course journey was planned to start on the 27th January for 5 days, they brought this forward to January 20th for 5 days instead. Bonus for me! Was happy about this. Theory test was booked and all okay.
Heard nothing about my practical, the intensive week went and was gone, with emails and phone calls of backwards and forwards with no booked date, days turned to weeks and months, I finally booked a test for myself March 24th after much failed contact with the company, and I informed them of this and requested a refund for my test as they couldn’t supply me with this.
I was told the remaining 2 days of my intensive course would be closer to my test date (which was booked in September). I emailed them about this in July as my test was coming up, tried to ring but couldn’t get through and had no reply. I emailed again on August 8th but no reply either. I finally managed to get in contact with them less than a week before my test date, at this point they told me I let them know too late and close to the test date so they won’t be able to give me these 2 lessons that were owed. I complained about this as I’d be trying for 2 months to put something into place, so I did request a refund which I did receive.
They’re fast taking your money, but when they have to give you the actual thing you paid for, it’s like trying to talk to a brick wall. I wouldn’t even bother, I didn’t feel anywhere near ready and I defiantly still had a lot to learn after this, after the course I went to seperate hourly lessons and learned so much more in such a less time. The first day of my intensive course I spent the whole 4 hours driving around a car park. What a waste of a day! I had cracked the starting stopping and slow speeds by an hour and a half for Christ sake!
24 de marzo de 2025
Opinión espontánea
My driving lessons with Tim!
My driving lessons with Tim were nothing short of absolute amazement. He had been so supportive of me through every step of this journey. As someone who struggle with nerves and confidence, he guided me through everything with so much understanding, I am absolutely going to miss our chats behind the wheel but I will take everything he’s taught me to the grave now and I would recommend him to absolutely everyone!! An absolute incredible teacher who will always a friend!
16 de febrero de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you so much for taking the time to write this — it genuinely means a lot to both Tim and the whole team.
Learning to drive is about so much more than just passing a test. For many people it’s confidence, independence, overcoming nerves, and proving to yourself that you can do something that once felt scary. Hearing that Tim was able to support you through that journey is exactly what we hope for every pupil.
Tim really does take pride in building not just driving skills, but belief. Supporting someone who struggles with nerves requires patience, calm reassurance and consistency — and it’s fantastic to hear that you felt understood every step of the way. Those “chats behind the wheel” are often where the real growth happens.
The fact that you’ll carry what he taught you forward says everything. That’s what great instruction is about — not just helping someone pass, but giving them skills for life.
We’ll be sure to pass your words directly on to Tim — feedback like this means more than you probably realise.
Wishing you years of safe, confident and happy driving ahead. You’ve absolutely earned it 🚗✨
Still waiting for refund after my last…
Still waiting for refund after my last review I was emailed
Someone would be in contact and would I like to take review down until the matter was resolved , I said I would be will if the refund was processed a week on and no refund or communication
15 de enero de 2026
Opinión espontánea
Very calm and understanding teacher
Very calm and understanding teacher, made me feel comfortable and confident driving. Definitely would recommend
9 de enero de 2026
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you so much for taking the time to leave this review — it really does mean a lot to both us and your instructor.
Learning to drive can be stressful, especially when confidence is still building, so hearing that you felt comfortable, understood, and supported throughout your lessons is exactly what we aim for. A calm and patient teaching style makes a huge difference, and we’re proud that your instructor was able to create an environment where you could relax, focus, and grow in confidence behind the wheel.
Driving isn’t just about passing a test — it’s about developing safe habits, good judgement, and belief in your own ability. Knowing that you felt confident while driving tells us that the training was doing what it should: helping you progress at your own pace while still being challenged in the right way.
Thank you again for your recommendation. We wish you every success with your driving going forward, and please don’t hesitate to get in touch if you ever need a refresher lesson, motorway tuition, or any further support in the future. 🚗✨
Great course excellent instructor (…
Great course excellent instructor ( Alan)and my daughter managed to pass first time with just 20 hour intensive course .. would highly recommend Alan very knowledgeable
And patient !
28 de diciembre de 2025
Opinión espontánea
Respuesta de Bristolandbathintensivecourses
Thank you so much for taking the time to leave such a kind review — it really does mean a lot to us.
We’re absolutely delighted to hear that your daughter passed first time after completing her 20-hour intensive course, and even more pleased that she had such a positive experience with Alan. He’s a highly experienced instructor, and comments about his patience, knowledge, and calm teaching style come up time and time again — so it’s lovely to see that reflected in your experience too.
Intensive courses can be challenging, especially when taken over a short period, so passing first time is a fantastic achievement and a real credit to both your daughter’s hard work and Alan’s instruction. Please pass on our congratulations to her — it’s a brilliant result and a great start to her driving journey.
Thank you again for your recommendation and for choosing us. Reviews like yours genuinely help other families feel confident when deciding who to trust with such an important milestone. We wish your daughter many years of safe and happy driving ahead 🚗✨
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