British Friendly Society Opiniones 

331
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Marie was extremely helpful! She was very communicative, made sense on what help I needed. Marie is no.1!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you to Maria who called me to help registering with HealthHeroes, which wasn't working when I tried. All sorted perfectly and Maria could not have been more friendly and kind. Very pleased :-)

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After many attempts to activate my account, I phoned BBS and spoke to a delightful lady, Kelpna. She was very professional, exceeding helpful. As I have a hearing and sight problem, the help and h... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguro de protección de ingresos

Escrito por la empresa

We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

331 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(331)

56 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

It taken 8 weeks to get any kind of…

It taken 8 weeks to get any kind of payment. Very slow at communication

25 de abril de 2023
Opinión espontánea
Logotipo de British Friendly Society

Respuesta de British Friendly Society

Hello Michelle, thank you for your feedback. Having spoken to our Claims team I understand a communication has gone out today confirming payment of your claim. We're sorry you feel disappointed with the speed of communication. We take all feedback seriously and this has been passed on to our Complaints team. Please do let us know if we can help further.
Thank you,
British Friendly

Valorada con 5 estrellas sobre 5

There helpful at all times and very…

There helpful at all times and very fast when replying to any questions you have.

18 de abril de 2023
Opinión espontánea
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Respuesta de British Friendly Society

Hello Andrew, thank you for taking the time to leave a review and give us your feedback. We're very happy to hear of your positive experience.
Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

Have been with this company over 10 years very helpful

Have been with this company over 10 years this is the first time iv made a claim on my sickness insurance it took around 5 weeks to get the income protection up and running through no fault of British British friendly think I didnt understand the email system but the company sent me a £50 gratitude payment and back dated what I was owed anyone considering taking out this insurance should do so as you never know when you will need it iam glad I did as I dont have to worry about paying my Bill's on ssp
Ps a great company

1 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful team

Very helpful team, have not regretted my choice for over 18 years. Hopefully it will not be needed, but it is extremely helpful in case you do. Has good service and selection of extras. Recommend.

17 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could have given no star'i would…

If I could have given no star, I would have. To cut a long story short, I took out an income protection policy with this company and after a phone interview with a nurse they accepted me and offered me a policy. When I fell ill my gp signed me unfit for work with knee pain and right hand pain. I put in a claim to British friendly, they straight away asked for medical information and because I forgot to mention that 3 years previous I was treated for low testosterone they declined my claim. Now what low testosterone has to do with knee and right hand pain is beyond me, there you have it stay well away from this company guys absolutely dreadful.

20 de diciembre de 2022
Opinión espontánea
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Respuesta de British Friendly Society

Hello Mr Jones, thank you for your feedback. This has been shared with the complaints team who will be in contact with you. Thank you

Valorada con 5 estrellas sobre 5

Excellent and efficient help with claim

British Friendly have been amazing with my claim and have professionally and quickly helped with any problems or need that I have had.

I really like the fact that they still help throughout the first weeks of coming back to work after my accident.

6 de marzo de 2023
Opinión espontánea

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