British Friendly Society Opiniones 

Lesley has been so kind and supportive, listening to my issues and guiding me to the right departments and helping explain my claim.
Very empathetic and efficient.
Thank you

Highly recommended professional services and quick and easy to speak to. Helpful and can't praise them enough.

***edited updated post***

My experience so far with British friendly has been a very poor one.

I have a claim that has been ongoing since October. It is now February and they have finally gotten round to sorting my claim out.

After all of this time they have stated that I am not eligible.

I have been bed bound with a herniated disc for 2 months, ringing back and forth between British friendly and my doctors asking what the hold up is.

Now after months of waiting I am not eligible.
I was relying on the policy so much. I’ve used up my credit card and have not choice but to attempt being back at work even though I’m still injured and sore.

This whole ordeal has affected my mental health so badly.

If you are self employed, I’d advise looking elsewhere

When I first put my claim forward the team were painfully slow at responding . Very stressful when bills were due to be paid .
After about 5 weeks my claim was refused . I was devastated as always had this policy as my comfort blanket if anything should happen to me and I couldn’t work .
I appealed and won my case .
From then on the staff were much quicker to respond if I had any enquiries. Very helpful and friendly.
Apart from the beginning. I am glad I had this policy and it has been a godsend whilst I had and recovered from a spinal operation .
One member of staff who answered the phone regularly was SHARON . She was always so friendly and professional.
I would recommend British Friendly

Over the last 30+ years Britsih Friendly Society have been great - always helpful and always understanding.
10/10 would recommend to anyone.

Always professional yet very understanding and helpful.

Need more simple guidelines

Easy to get on the phone & respond quickly to emails which is non existent with most companies these days!
The staff are very friendly - no pun intended! & also very helpful.
I have had a policy with British Friendly for years & don't intend to change companies anytime soon.

A professional, reassuring, confident and competent advisor was assigned to my claim.
He gave me the confidence to know that I was being heard and treated fairly.

Horrible experience!!!! Waiting for my money 3 months and still font have it,dont recomended at all

It’s been very easy from the start, I would recommend this company. I thought claiming would be a hassle but it was very easy. Stephen Bew has been brilliant so far!

Do not use British Friendly. I paid income insurance every month for over 5years and when I put in a claim for 4days off work they kept requesting more proof after I had sent in what they had asked for. They even questioned how little I get paid. Cancelled my insurance with them immediately after finding out how bad they are. After paying them £6000 over the 5years of monthly payments and only asking for what would have accumulated to a payment of £40 which they wouldn’t pay out, the experience and making the claim caused me more anxiety and stress than what I had to take time off work for. Horrific company.

British Friendly Society (BFS) have provided excellent customer service throughout this process:

Receptionist on telephone very helpful and understanding.
Email reply to confirm that information has been received.
Clear and efficient communication from the Claims Team.

Positively delivering for customers when they need it most.

Happy new year, I believe I was given what I needed and what I was due to during my period of not being able to work, the claims managers and staff were very helpful and understanding
Thank you for looking after me during this period.

Saving with British Friendly gives you income if you are unfortunately taken ill and unable to work. Which helps to supplement any loss of of income.
Part of your subscription money goes into a savings pot until aged 60 from when you become a Commuted Member and all subscriptions paid go into your fund.
This attracts a good rate of interest compared with other regular savings funds.

Communication absolutely appalling. I did a payment holiday and since I actioned this nothing has gone correctly. I have asked for a complaint to be started and the only correspondence I have had is to rate the service. I should have had 22.00 come out and they have taken over 150.00. Disgusting service.

British friendly, what a joke, good at talking your money, put a claim in be prepared to be scrutinised at every angle, injured for six months then told my claim was rejected, income protection I think not!!

Please please look very carefully into feed back this company will not pay out! I have been with BF for years and thought I had peace of mind with sickness cover, they will look back into your records and if there is slightest link to you illness your cover is void! They went back nearly 40 years!!
Avoid this company at all costs.

I am very disappointed with your services because what you offer and what actually happens do not match in practice. I'm on sick leave, I sent you all the documents you asked for and I'm still not getting any help from you. You keep asking about something new. I had to pay £30 for a letter from the GP, which surprised me. The whole process has been taking 3 months a bit too long. I recommended your company to my colleagues, a few of them signed contracts and what should I tell them now when they ask me? That everything is fine, I receive money from income protection. Best regards, your client Karol Puchniarski