Marie was extremely helpful! She was very communicative, made sense on what help I needed. Marie is no.1!
La empresa ha respondido
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Consulta las opiniones de los clientes
Thank you to Maria who called me to help registering with HealthHeroes, which wasn't working when I tried. All sorted perfectly and Maria could not have been more friendly and kind. Very pleased :-)
La empresa ha respondido
Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Ver más
La empresa ha respondido
After many attempts to activate my account, I phoned BBS and spoke to a delightful lady, Kelpna. She was very professional, exceeding helpful. As I have a hearing and sight problem, the help and h... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.
Información de contacto
45 Bromham Road, MK40 2AA, Bedford, Reino Unido
- 01234 358344
- enquiries@britishfriendly.com
- britishfriendly.com
4,3
Excelente
331 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Very friendly company
Very friendly company, always happy to help with any concerns.
16 de agosto de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hi there, thank you for leaving us a review. We're pleased you found our teams friendly to deal with, and are always happy to help. Many thanks, British Friendly
Attention to Detail
The care, attention to detail and prompt response made a potentially difficult process very smooth.
11 de agosto de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hi there, it's great to hear you were pleased with our team's response, I'll be sure to pass on your kind feedback. Thanks for the taking the time to leave a review. Many thanks, British Friendly
Highly recommended
I have been with BBFS for many years. I am self-employed, the sickness cover was very beneficial.
8 de agosto de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Helen, thanks for taking the time to leave us your review!
Many thanks, British Friendly
Excellent professional service
Excellent professional service, Sharon was very helpful and friendly
4 de agosto de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hi Gulam, thanks very much for leaving us a review. I'll pass your kind feedback on. Take care, British Friendly
British Friendly Society Income Protection Insurance From 23/04/24-06/07/23
I’ve given British Friendly Society 5 Stars as they were very fair when it came to paying me. It took a little longer than I expected for my first payment though.
Every person I spoke with was very kind, polite, helpful and sympathetic towards me. I would recommend them from my own experience
Thank You BFS
23 de abril de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Dean, thanks very much for your lovely review. We're pleased you found our team kind and helpful, I'll be sure to pass your feedback on to them. Take care, British Friendly
Want to take premiums but won't pay…
Want to take premiums but won't pay out, scam
1 de julio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hi Sue, I replied to your previous review with our complaints email address, apologies if you haven't seen this. As we've not received anything, and you've expressed your dissatisfaction several times, we've opened a complaint on your behalf to try and help resolve this. We'll communicate this with you within 5 working days. Of course, in the meantime if you would like to speak to us, we're here to try to help. You can contact us at complaints@britishfriendly.com.
Many thanks, British Friendly
HOPING FOR CHARLIE AGAIN🙂
Charlie helped me immensely in July 21 and now unfortunately I need help again as cannot work for a while. Highly recommend British Friendly and I cannot stress enough how important it is to have an Income Protection Policy. Have recommended to many friends that I would not be without you. Thank you
20 de julio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Debbie, thank you for leaving us this lovely review. We're glad we were able to help before and are pleased to be able to help again. Thanks for sharing how important Income Protection can be! Take care, British Friendly
Debbie and the team at British Friendly…
Debbie and the team at British Friendly have been excellent when dealing with my claim.
The have been supportive with my situation, which I am currently unable to carry out my business.
9 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Robert, thanks very much for leaving us a review. I'm pleased you found our team supportive, and I'll be sure to pass on your feedback. Many thanks, British Friendly
Many are NON-details attentive Claims department and lazy Customer service.
12 de julio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Itugi, sorry to hear you weren't satisfied with our customer service. We'd like to try and help resolve this. If you could email further details to complaints@britishfriendly.com our team will get back to you. Many thanks, British Friendly
Excellent service in every way.
12 de julio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Sara, thanks for leaving us a review. We're really pleased you've been happy with our service. Many thanks, British Friendly
Appalling service advisor
Was changing my life insurance and critical illness insurance and was introduced to income insurance as went through telephone interview regarding cover. Thought I explained everything ok but had accident and due to go for surgery but first call made had a grilling from advisor why I didn’t disclose an issue with my knee that’s never kept me off work and felt absolutely terrible after her call. I was appalled at her attitude towards me. I’ve worked all my life and never claimed anything and for her to speak to me like a idiot wasn’t acceptable. My wife called up and made a complaint but still no call back. Would definitely think before taking out with this company
5 de julio de 2023
Opinión espontánea
Not Helpful…
This is the first claim i have made and it wasnt easy.
Email replies were quick from British Friendly but not helpful.
I had to go away on holiday and now unsure whether my claim will be processed in time.
20 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Linda, we're sorry you haven't found the replies helpful and would love to help sort this out for you. If you could email claimssupport@britishfriendly.com with some details, our Head of Claims will pick this up. Many thanks, British Friendly
An amazing team of people.
The team have helped me though a very hard since 2020. They are very professional, listen to me and plan the best to help me through a very tramatic few years.
I would Highly recommend this company.
30 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hi Dawn, thanks for taking the time to leave us a review. We're happy you found our team professional and we're pleased we were able to help you. Have a lovely week, British Friendly
Respuesta de British Friendly Society
Hi Ben, thanks for leaving the review, we take all feedback seriously. If you would like to speak to our team regarding your client's experience, please get in touch at complaints@britishfriendly.com and we'll do our very best to help. Many thanks, British Friendly
British Friendly Society britishfriendly.com- Polecam wszystkim !
Profesjonalna obsługa i pomoc w zakresie ubezpieczeń oraz powrotu do zdrowia.
20 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Daniel, thank you for leaving us your kind review. Many thanks, British Friendly
Currently refusing to payout after an…
Currently refusing to payout after an accident, when I took out policy informed the call handler I ride a motorcycle and that was reason for policy now I need it been told it’s excluded. Not happy but will take it as far as needed to get what I’m entitled too.
9 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello Chris, thanks for leaving this feedback, we do value all reviews. I spoke to our Claims team and understand this has been raised as a complaint. If we can help further, please do get in touch. Many thanks, British Friendly
British Friendly has been a constant…
British Friendly has been a constant companion to my financial life and a highly valued one. Thank you BF.
16 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello John & Joan, thank you for your kind review. We're really pleased you've been happy with your experience with us. Many thanks, British Friendly
This is the worst experience ever!!
This is the worst experience ever!!! These people don't bother about your problems. Never keep their promises. I had a deferred period of 4 weeks so they start paying me, we're into the fifth week withoutany progress. I regret ever taking out a policy with them. Poor customer service.
16 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hello, thanks for leaving your review, we take all feedback seriously. I understand that this has been passed on to our complaints team. Please don't hesitate to contact us if you need any further help. Thank you, British Friendly
Great service and great rates
Great service and great rates. Easy to explain to clients with a great range of added benefits
9 de junio de 2023
Opinión espontánea
Very disappointing experience with…
Very disappointing experience with British Friendly. I made a claim back in March and we're in June now, they have still not paid out. There always seems to be one excuse after the other why the claim gets prolonged. It's reached the point where I have requested to cancel the membership. I'm paying monthly subscriptions for nothing. Miss a payment and British Friendly are quick to contact you regarding missed payment but they will ignore or take their time getting back to you regarding a claim. I'm convinced it's a scam. If you take a policy with them do so at your own risk.
7 de junio de 2023
Opinión espontánea
Respuesta de British Friendly Society
Hi Zuva, I've spoken to the Claims team who have advised that your Claims Manager has been trying to contact you. If you could let us know a good time to speak to you, she'll be in touch. You can call us on 0800 975 6565 or by email at claims@britishfriendly.com. Many thanks, British Friendly
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