British Homesellers Opiniones 

496
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were very happy with Fallon’s service throughout the purchase of our first property. She always kept us informed about what was happening and how things were progressing. Whenever I had a question... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had the best experience, being a first time buyer, I had direct contact to everyone, they kept the communication open every-time I needed something, Alex C. was exceptional…. The process took only 2... Ver más

Valorada con 5 estrellas sobre 5

Really happy with the service from British Homesellers. The whole process has been so easy and straightforward. Everyone has been really supportive, communication has been great, and they’ve always be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we ar... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

496 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(496)

62 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Outstanding team who CARE

Robert, Charles & Hannah at British Homesellers always delivered on super customer service. They would always pick up the phone to update me quickly as well as email me. They are professional and really do CARE. You need people who care when you go through the process of moving home so please do choose British Homesellers to take away the stress.

9 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

This company is not local to me but I cannot fault the service especially from Alex Clendon. Even though the purchase of the property had been passed to the progress team he couldn't do enough to help with any queries I had. Thank you Alex

26 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless Selling Experience

I can't fault British Home Sellers. The whole experience was faultless. All actions required were clearly communicated and enabled the transaction to flow smoothly. I was kept up to date by the team, even if it was just a call to say that they were still waiting for the solicitors further down the chain. I would definitely use them again.

30 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time buyers!

We started our mortgage process in February 23.
BHS were extremely helpful and always picked up the phone.
We had Robert Love who helped us through the process and stayed calm even when we were stressing out!
I would also like to thank Charles who stepped in when Rob was away.
Thanks team!

6 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had quite a long and complicated…

We had quite a long and complicated process not to do with the agency or seller. Hoewever, the support and communication from BHS was amazing . As it was a stressful process the reassurance and advice from our agent made a huge difference to us!

27 de septiembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very happy experience

Dealt with Alex Clendon, who was very professional and offered good and timely advice throughout the whole sales process. Only minor concern was the lack of visibility of any other sales campaign activity outside of the usual 'on line' advertising.

31 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great experience from start to…

A great experience from start to finish, easy to communicate with and always happy to help with any queries. Alex was a pleasure to deal with and always responded in a timely manner.

25 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

British homesellers was very professional

British homesellers was very professional from start to finish . Alex clendon was very helpful and my deposit was refunded very quickly. Very pleased with the service from British homesellers.

24 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great communication

Great communication, quick responses to emails or voicemails. Endeavoured to answer any queries in a timely fashion which helped reduce any additional stress that comes with a house move. Robert was a great help in liaising with our seller to ensure as smooth a sale as possible! Thanks!

10 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Process relatively easy

Process relatively easy, staff on hand to answer queries, if I left a message someone always got back to me within a few minutes. Thankyou to Alex, Hannah and Molly

29 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really easy and simple transaction

Really easy and simple transaction, only had to speak to the estate agents 3 times during the whole process, once to book a viewing, once to make an offer and once to receive the keys, they dealt with everything quickly and effectively with our solicitors, whole process only took 7 weeks, thanks to Robert Love for keeping us in the loop with emails regarding process.

3 de julio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

positive experience

4 stars given only because we didn’t have much involvement as we were the buyers not the sellers. All over a positive experience, easy to contact and prompt with their replies. Handled all our queries with urgency and we’re helpful throughout. Robert Lowe reached out to us the majority of the time, always kept us in the loop, we never felt like we had to chase them up. Hadn’t heard of them before but happy with the experience, helped made our first time buying experience better

19 de junio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very Friendly Team but Misleading and Ineffective Company

Though British Homesellers have some lovely people on their team, are great to get in contact and very helpful, we did not have the best of experiences.

We signed up for the house to be advertised slightly under market value for their buyers who they said would be in a position to complete after 6 weeks of an offer. Instead they just marketed the house traditionally, at market value, which meant we were worse off than if we had asked a local agent. British Homesellers were more expensive and unable to facilitate the viewings so we the sellers had to and when it came to the sale they lacked the local know how to support with valuation issue which, I believe, led to the sale falling through.

Nice people to work with but do not fall for their ‘we specialise in fast sales’ - they are simply just an internet estate agent.

They’ve replied to my review to say that the property was down valued. Which is untrue as we didn’t even get to that stage for the surveyor to respond with this information. Their comments would ironically also be an indicator that BHS miscalculated the value of the house to start with. In addition when it came to actually finding a buyer the conveyancing process took exactly the same amount of time; there was no process to speed things up so once again saying ‘we specialise in fast sales’ doesn’t make it the truth. Do not bother.

Please be careful with their reviews and choose wisely.

5 de junio de 2023
Logotipo de British Homesellers

Respuesta de British Homesellers

We are sorry to hear about your experience with us. We are pleased to see you have been happy with people in the team. However, we appreciate it is frustrating to have a sale fall through.

In this case we achieved a sale quickly with a committed buyer paying a reservation deposit tying them to the purchase. Unfortunately the sale fell through due to the surveyor down-valuing the property due to it's proximity to a care home. The surveyor would not approve a valuation as high as our buyer had offered, forcing the buyer to withdraw. If the survey had not down valued the property, it would have completed just shy of 6 weeks after you accepted the offer.

We do specialize in quick sales and have a high success rate, but unfortunately, we cannot control the outcomes of a survey.

We do sincerely wish you the very best in selling in the future.

Sincerely,
British Homesellers

-Update 10/07
Thank you for your time. We appreciate us referencing a 'down value' caused unintended confusion. As confirmed, the issues in the valuation survey where;
1. That the property is close to an old people's home
2. It is close to non-residential developments, both of which might adversely effect the value and salability.
3. That there may be structural instability (i.e. cracks) and that he would need to see a structural survey to be able to value the property.
The outcome was the buyer was concerned about spending further on a full structural survey, when the initial valuation survey indicated the above concerns.

Valorada con 5 estrellas sobre 5

Absolutely 10/10 service

Absolutely 10/10 service throughout my whole experience with buying a house every person I spoke too was extremely helpful and patient with everything thing I needed
Robert Love was the main agent who was helping me and guiding me through every step and made things that were complicated feel easy to do I would 100% recommend him! Thank you for everything!

Chelsey Pearson

30 de junio de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más