Incredibly slow delivery - ordered on the 1st October, received today (19th October). No reply to an email about the tracking not working so I couldn’t even check to see if there was a delay or where... Ver más
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Consulta las opiniones de los clientes
Received my pillows and was a little disappointed at first because I thought the Velcro didn’t work .then realised there’s a protective cover over it that needs removing . Very happy now .they are st... Ver más
Ordered product 10 days ago and still not received it. Can’t contact them either by phone or email. Tracking number not recognised by DHL Bought British thinking I would have a speedy delivery but... Ver más
I didnt set my expectations very highb but after the first night to wake up without a knot in my neck was a surprise. I'm a very restless sleeper which means I turn and shift during the nigh between d... Ver más
Información sobre la empresa
Escrito por la empresa
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Información de contacto
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, Reino Unido
- support@britishpillow.co.uk
- britishpillow.co.uk
3,1
Medio
229 opiniones
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Warning!!
Warning!!
Dreadful service, been waiting over two weeks despite paying for express service. Emailed and no response.
Telephoned and got through to a call centre who promised it would be with me the next day- guess what, it wasn’t.
Still waiting , beginning to doubt it’s even a real company , buyer beware !!!
Update- despite comment saying it would be here, it isn’t. I’m now being told it’s DHL fault
10 de mayo de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Hi Clare,
We’re really sorry to hear about your experience — that’s certainly not the level of service we aim to deliver, and we completely understand your frustration.
After checking, we can confirm that your order is out for delivery today with DHL (estimated around 16:43). You should receive it shortly, and we truly appreciate your patience during this delay.
We also apologise if our communication hasn’t been up to standard — we’re currently resolving some technical issues that affected response times and fulfilment, but we’re working hard to improve this.
If you still have any concerns once your order arrives, please don’t hesitate to reach out directly to us at support@britishpillow.co.uk — we’re here to help and make things right.
Kind regards,
The British Pillow Company
Not happy
I'm not really happy with the pillow it's smaller than the pics on the website, how can I return the pillow??
6 de mayo de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Hi there,
Thanks for your feedback, and we're really sorry to hear you're not satisfied. After checking our records, we couldn’t find a pillow order under your name — it looks like you may have purchased a pillowcase from us, but not the actual pillow.
It’s possible the pillow you received came from a different seller or website. Our official pillows are only sold via our website and selected authorised platforms, and all product dimensions are clearly listed on our product pages.
If you believe there’s been a mix-up or would like us to help clarify, feel free to contact us directly at support@britishpillow.co.uk — we’re always happy to help.
Warm regards,
The British Pillow Company Team
Best pillow ever
After spending weeks with constant neck and back pain I bought the Orthopaedic pillow and can honestly say it's the best pillow I have ever bought. My neck and back pain have gone and I sleep so much better, and it is so comfortable. Can most definitely recommend.
23 de abril de 2025
Respuesta de The British Pillow Company
Thank you so much for your kind words! We're truly glad to hear that the orthopaedic pillow has made such a difference for your neck and back pain — and even more so that you're finally getting better sleep.
Your recommendation means the world to us! 💙
Wishing you many more restful nights ahead.
– The British Pillow Company Team
Lovely supportive pillow
Lovely supportive pillow, comfy all night purchasing another for my sister
26 de abril de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Thank you so much for your kind words! 😊
We’re thrilled to hear you’re sleeping comfortably and that you're getting another for your sister — what a thoughtful gift!
If you ever need anything, we’re just a message away.
Sweet dreams,
The British Pillow Company Team
Great sleep
Arrived in quick time, pillow is really comfortable for a refreshing sleep
4 de abril de 2025
Respuesta de The British Pillow Company
Thanks so much for your feedback! 😊
We’re glad to hear your pillow arrived quickly and is helping you enjoy a refreshing night’s sleep — exactly what we designed it for!
Wishing you many more restful nights ahead.
Kind regards,
The British Pillow Company Team
I brought this pillow for my partner…
I brought this pillow for my partner who has suffered with very bad neck, shoulder and back pain in the mornings for years. We have tried many different pillows so was not too sure how this pillow would be. From the first nights use he has had no pain in any of the areas that were previously a problem. He said he had a great sleep and was impressed with how he was in the morning. I have waited a few weeks to write this review incase it was a few nights of it working then it not but I’m pleased to say this was not the case. He has had no pain since using the pillow, it is amazing! Would highly recommend if you suffer with back, neck or shoulder pain. Excellent produce and it works!
3 de abril de 2025
Respuesta de The British Pillow Company
Thank you so much for taking the time to share such a thoughtful and detailed review! 🙏
We’re genuinely thrilled to hear that your partner has experienced such a positive transformation — especially after years of struggling with neck, shoulder, and back pain.
It means the world to us to know that the pillow is making a real difference in his sleep and daily comfort.
We truly appreciate your recommendation and kind words — and we're so glad to hear it’s still working weeks later!
Wishing you both many more pain-free, restful nights.
Warm regards,
The British Pillow Company Team
I've had the pillow a few nights now
I've had the pillow a few nights now. So far so good, thank you!
18 de abril de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Thank you for your kind words! 😊
We’re so glad to hear it’s going well so far — here’s to many more restful nights ahead.
If you ever need anything, we’re always here to help!
Kind regards,
The British Pillow Company Team
Pillow talk …
This amazing pillow has eased the neck and shoulder pain that was present on waking most mornings.
4 de abril de 2025
Respuesta de The British Pillow Company
We love a bit of pillow talk! 😊
Thank you so much for sharing — we’re so pleased to hear it’s helped ease your neck and shoulder pain. That’s exactly what we designed it for!
Wishing you many more pain-free mornings ahead.
Kind regards,
The British Pillow Company Team
Bad smell…
Unable to use the two we have purchased so far due to the terrible smell. Hoping we will be able to use in the future if I can manage to get rid of it. Very disappointed so far
1 de abril de 2025
Opinión espontánea
Sleep through the night
I have had problems looking for a pillow for me I got this one from the pillow company yes it might be a bit more money than other pillows but since I have used this pillow I can safely say I have not woken up once I sleep through the night seven to eight hours every night I would recommend this pillow to anybody 100%
1 de marzo de 2025
Respuesta de The British Pillow Company
Thank you so much for your lovely review! 😊
We know how hard it can be to find the right pillow, so we’re absolutely delighted to hear that ours has helped you sleep through the night — and consistently too!
Your recommendation means a lot to us, and we're so glad the pillow has made such a difference.
Wishing you many more restful nights ahead!
Kind regards,
The British Pillow Company Team
I was a bit sceptical at first …
I was a bit sceptical at first but from the first time I used it I have had the best nights sleep in ages. I actually feel much better when I wake up. Highly recommended.
3 de abril de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Thank you so much for sharing your experience! 😊
It’s completely natural to feel a bit sceptical at first — we hear that a lot — so we're thrilled to know the pillow won you over from night one.
We’re especially glad to hear you're waking up feeling better. That’s exactly what we love to deliver.
Thanks again for the recommendation, and here’s to many more great nights ahead!
Kind regards,
The British Pillow Company Team
Very good pillow
6 de abril de 2025
Very comfortable
I am getting some relief from the ergonomic design, won’t go back to traditional pillows now.
Purchased a pillow cover so I can swap out and wash but I am also putting it in a traditional pillow case so I can use my aromatherapy spotting. I did notice the foam had holes in where the pillow topper cover had been secured. Meaning the actual pillow is made of foam so I was being as careful as I could when replacing the pillow cover.
6 de abril de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Thank you so much for your detailed feedback! 😊
We’re glad to hear you're getting relief from the ergonomic design — and that you won't be going back to traditional pillows any time soon!
Great idea using your own pillowcase with aromatherapy — that’s a lovely personal touch. And yes, you're absolutely right — the pillow is made from premium memory foam, and the small holes are from the manufacturing process where the inner cover is secured. They don’t affect performance at all, but being gentle when swapping covers is definitely the right approach.
Thanks again for your thoughtful review — wishing you many more restful nights!
Kind regards,
The British Pillow Company Team
Great company
Great company, I had a small delay with delivery but was kept informed at all times.
I ordered 2 pillows only 1 came, after sending an email about this the other pillow was sent next day, nothing was a problem I even received a phone call to confirm my address and they apologized for the mix up.
And the pillows are great, very comfortable and amazing quality.
22 de marzo de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Thank you so much for your kind words and patience! 😊
We’re really glad to hear that, even with the small hiccup, you felt well looked after — that’s exactly the kind of service we aim to provide.
And even better to hear you’re loving the pillows! Comfort and quality are what we’re all about.
Thanks again for your support — and if you ever need anything, we’re just a message away.
Kind regards,
The British Pillow Company Team
No more neck pains at night…
The pillow is so comfortable and I'm not waking up in the night with pains in my neck. It's lovely to have a good night's sleep
30 de marzo de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Hi Nicola,
Thank you so much for sharing your experience! We're over the moon to hear that you're finally getting a peaceful night's sleep without neck pain — that’s exactly what our pillow is designed to do. 🙌
Wishing you many more restful nights ahead,
Warm regards,
Customer Experience Team
The British Pillow Company™
I'm glad I bought the pillow
I'm glad I bought the pillow. Befrore I was getting severe neck ache every week, sinse using the pillow for the last six weeks I have no longer had a stiff painfull neck. Highly recomended.
2 de abril de 2025
Respuesta de The British Pillow Company
Hi Richard,
We’re absolutely thrilled to hear that our pillow has made such a difference for you! It’s wonderful to know your neck pain has eased and you're finally getting the relief you deserve — that’s what we’re here for. 😊
Thank you so much for your kind words and for recommending us — it means the world!
Wishing you continued comfort and restful sleep,
Warm regards,
Customer Experience Team
The British Pillow Company™
This is really good
This is really good. No stiffness in shoulders or neck any more
14 de marzo de 2025
Respuesta de The British Pillow Company
Hi E d,
That’s wonderful to hear! We’re so happy the pillow has helped ease your neck and shoulder stiffness — that’s exactly what we designed it for. 😊
Thank you for sharing your experience, and here’s to many more nights of restful, pain-free sleep!
Warm regards,
Customer Experience Team
The British Pillow Company
Pillow is very comfy
Pillow is very comfy, it was a great price and delivered quickly
16 de marzo de 2025
Respuesta de The British Pillow Company
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the comfort of your pillow and that it arrived quickly. We always aim to offer great value and fast service, so it's lovely to know we delivered on both.
Wishing you many restful nights ahead — and if you ever need anything else, we're just a message away!
Warm regards,
Customer Experience Team
The British Pillow Company™
Very misleading advertisement about…
Very misleading advertisement about return for free!!! It has to be unopened in original packaging. What's the point? I understood it that if you don't get on with it you can return it. I dony get on with it. It's far to low and the grooves in the side for the arms are far to small. Not a good product and very expensive for what you get
20 de marzo de 2025
Opinión espontánea
Respuesta de The British Pillow Company
Hi ,
Thank you for taking the time to share your thoughts — we’re really sorry to hear the pillow wasn’t the right fit for you.
We’d like to clarify that when we say returns must be in their original condition, we don’t mean unopened. We completely understand that you’d need to try the product to know if it’s suitable. What we ask is simply that the pillow is returned in a clean, hygienic condition — not damaged or overly worn — so it can be safely processed.
We’re always looking to improve both our service and communication, so your feedback is truly appreciated. If there’s anything we can do to assist or if you’d like help with your return, please don’t hesitate to email us at support@britishpillow.co.uk.
Warm regards,
Customer Experience Team
The British Pillow Company™
Unable to use the pillow because of a…
Unable to use the pillow because of a horible smell….very disapointed
16 de marzo de 2025
Respuesta de The British Pillow Company
Hi Marian,
We’re truly sorry to hear about your experience. A strong smell is not something we expect from our pillows, and we completely understand how disappointing that must be.
Sometimes, due to vacuum packing and fresh production, a mild scent can occur — but it should fade within a day or two once aired out. If the smell has persisted or is particularly unpleasant, we’d really appreciate the chance to make this right for you.
Please feel free to reach out to our customer service team so we can assist further.
Warm regards,
Customer Experience Team
The British Pillow Company™
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