The British Pillow Company Opiniones 

Bought 2 pillows, tried them for 14 days, found them uncomfortable and not as good as advertised, sent them back as per instructed, refund supposed to take 3-5 days, now over 2 weeks and despite 3 emails have had no response. Tried telephoning the number on their website but not recognised so cannot speak to them.
Where do I go if cannot phone and they do not respond to emails, will have to try a letter - not hopeful - would advise to give this Company a wide berth. Have now got my money back via Paypal. (see review dated 23/7/25)

I’ve recently had spinal surgery and I was finding it difficult to sleep because I was having to back sleep when I was a previous side sleeper. My neck was causing me problems post surgery even though my surgery was in the lumbar region. Saw this butterfly pillow and thought I would give it a try. I’m very pleased with the outcome given that I was sceptical and not expecting much difference. Well I was wrong. My nights are more comfortable. I’m sleeping better and my neck pain is improving. The pillow arrived promptly too! Thank you.

Pillow arrived late and when I tried contacting company via email/phone/messenger no response and they blocked me which didn’t bode well as I only wanted answers to where the item was and of course, this was so unprofessional. Pillow ok not the best ergonomic pillow I’ve had and I bought the case too so pillow keeps sliding off bed - maybe I fidget too much! Overall: pillow ok, bit overpriced and it’s a shame the customer service so poor (non existent) as you query the authenticity of the company which is sad if they are trying hard to build it up.

I ordered on June the 9th and received a notification thanking me for my order and to say the item has been dispatched. It seems that it has showing as processing at the transport hub since 8.48 pm on the 10th. I contacted tbpc to say the item hasn't arrived although it was supposed to be express delivery. I'm now wondering if it is a scam . I did get a reply from tbpc initially asking for the order number, but after responding to them haven't received any further update. Contacting Evri ( the delivery company) they said it would be delivered on the 16 and they would contact me on the 17th before 10 am if I hadn't received it still.
It is now 15.45 on 17th and I've still had no contact . I can only presume that tbpc are poor payers to the courier company or Evri are just being useless as usual; but either way TBPC are seemingly terrible at customer service. I also tried calling them on their number which is only a mobile number, which again seems very suspicious.

I certainly wouldn't recommend buying from this company.

I didn't have to wait long for the pillow and when it came it was perfect.

Really good pillow. Really good service.

I slept properly for the first time in weeks.

Customer service were really responsive and helpful. The pillow itself is a god-send. I haven't had neck pain since I have been using it. It's a winner for me.

Initially I though buying a pillow for this price was expensive, but would give it a try and if it didn't work I could get a refund. Bit dubious when it arrived as it looked like a rolled up newspaper but it gradually expanded. After just two nights no more stiff neck or shoulders in the morning. Well happy, wished I'd tried it earlier. Would definitely recommend this product. I am not saying this because I think it's what the manufacturer wants to hear, I am saying it because for me it has really worked and improved my mornings, usually spent stretching to relieve the stiffness !

I can’t comment on the use of the pillow as it’s for an upcoming holiday but the purchase and delivery was great so no complaints. Delivered my pillow very quickly and efficiently.

Just into my fourth night. So far I have noticed an improvement in the way my neck and shoulders feel in the morning. My only down side is that the pillow slides about on the bed quite a bit. We use cotton sheets.

It seems to have made a difference to posture, would of liked it a little thicker, but early days yet.

very pleased with the prompt delivery after making my order online.
unfortunately I purchased the pillow because it was being recommended that my snoring at night would be much improved. But according to my dear husband, it has made no difference at all !! I have slept on it this past 3 nights.

The pillow case that was on the pillow is very poor quality. It matted and bobbled within a few days of receiving the pillow. I have not tried the extra one I bought as yet. Can I be sent a replacement pillow case please.

good pillow for neck pain.

Pretty impressed after just over a week of use. Seem to sleep better, very comfortable. Happy with purchase & service

This pillow has really helped me,I'm now sleeping through the night,which I've not done for years.
The pain in my neck is easing hopefully with more use it will disapear altogether . So far really pleased with it.

I purchased this pillow last week.
I always have disturbed sleep for not being able to find
a comfortable position.
This pillow seems to have helped already.
Not even a week using it yet.
I love it.No stiff neck in the morning.
I know it will help me try to get restful sleep rather than tossing and turning all night long

No indication on size or dimensions of the pillow so it does seem larger than expected.

There should be some indication on the website listing about what body type it would suit as i'm a slim frame and petite.

Surely that goes against the Trade Descriptions Act 1968 if you mis-describe something's size or leave it out?

I may have to return it.

It looksgood not had time to fully establish if the hype is correct