"I am very pleased with this mattress and the delivery. After deciding to replace my old one, I tried two different companies but didn’t get on with their mattresses. I then tried the Brook + Wilde El... Ver más
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Consulta las opiniones de los clientes
Customer service is awful. No replies to emails and constantly told ‘you are first in the queue’ for 10 minutes and then told no agents are available. Left a message but no reply. Have they gone b... Ver más
La empresa ha respondido
Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... Ver más
La empresa ha respondido
I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
Escrito por la empresa
Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.
Información de contacto
Reino Unido
- brookandwildesleep.com
3,8
Muy bueno
220 opiniones
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We bought the medium elite mattress…
We bought the medium elite mattress which is very good. Everything went very smoothly from ordering to delivery (delivery guys very good) by the way. I know about the company changing hands because we have mattresses from previous owner so already knew the mattress was good. We rang customer service to make sure the mattress was the same as before, he confirmed that they were the same so we ordered.
My wife and I are 11 stone in weight so the medium is excellent for us, we have also had the soft elite which was very good as well.
14 de febrero de 2024
Respuesta de Brook + Wilde Sleep
Hi John,
Thank you for your positive review.
We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.
We would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
delivered all on time
28 de febrero de 2024
Respuesta de Brook + Wilde Sleep
Hi Alex,
Thank you for your positive review.
Our teams work extremely hard, and we are delighted that you are happy with the service of the team and the quality of the product.
We would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep
Very pricy but brilliant mattress
Very pricy but brilliant mattress, comfortable and supportive so far. It was delivered when stated.
5 de marzo de 2024
Respuesta de Brook + Wilde Sleep
Hi Tim,
Thank you for your positive review.
Our teams work extremely hard, and we are delighted that you are happy with the service from the team and the quality of the product.
We would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep
Professionally delivered
New mattress (very heavy) delivered by 2 guys who also took the existing one away.
1 de marzo de 2024
Respuesta de Brook + Wilde Sleep
Hi Phil,
Thank you for your positive review.
We are delighted that you are happy with the service of Brook + Wilde Sleep and we would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
Great customer service, great mattress
Very responsive customer service throughout. I changed the size of our mattress after ordering, needed to take delivery on a specific date and they were very helpful. The mattress is extremely comfortable. We comment on it each time we get into bed!
1 de febrero de 2024
Respuesta de Brook + Wilde Sleep
Hi Teresa,
Thank you for the kind words.
Our teams work extremely hard, and we are delighted that you are happy with the service of the team and the quality of the product.
Kind regards,
Brook + Wilde Sleep
Respuesta de Brook + Wilde Sleep
Hi Malik,
Thank you for your positive review.
We are delighted that you are happy with the service, and thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep Team
Mattress started Slanting on the ends after a year
I bought the mattress from the company Brooke and Wilde in Dec 2022. IN Aug 2023 the company went into administration and the new company was called Brooke and Wilde Sleep ! EVERYONE will get deceived by this. Same website, same products.
The oold company promised to replace my mattress. And then it went into administration. The new company COULDNT case less.
PLEASE SEEBELOW
"From: Jemma.Roche
Date: Wed, Oct 4, 2023 at 9:58 AM
Subject: RE: Your Brook + Wilde Order Confirmation (#9) - MATTRESS FAULTY ***URGENT***
To:
R****
Thank you for your email.
Unfortunately the Official Receiver cannot help with regard to warranties or exchanges, please seek advice from Citizens Advice.
Please note the company is not in administration, it is in liquidation – the company does not have any assets and is not trading. The court has concluded the company is insolvent on an asset v liabilities basis.
Kind regards
20 de julio de 2023
Opinión espontánea
Respuesta de Brook + Wilde Sleep
Hi Rajesh,
Thank you for your review.
Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.
Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.
Kindest regards,
Brook + Wilde Sleep
Good Mattress Friendly Company
Found this company online and ordered the elite mattress. Made to order and delivered within 4 weeks. Delivery was very smooth time slot given. Friendly guys brought mattress into the bedroom and unpacked it. Seems very comfy to sleep on and a massive upgrade from our previous one. Has a follow up call to make sure I was happy with everything too. Great service!
22 de febrero de 2024
Respuesta de Brook + Wilde Sleep
Hi Simon,
Thank you for your positive review.
Our teams work extremely hard, and we are delighted that you are happy with the service from our delivery team and the quality of your mattress!
We would like to thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep
Respuesta de Brook + Wilde Sleep
Hi Clive,
Thank you for your positive review.
We are delighted that you are happy with the service from Brook + Wilde Sleep and we would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
Excellent service and so far a very…
Excellent service and so far a very comfortable nights sleep.
1 de febrero de 2024
Opinión espontánea
Respuesta de Brook + Wilde Sleep
Good Morning,
Thank you for your kind review and feedback.
We are thrilled to hear you are getting a comfortable nights sleep with your mattress!
Kindest regards,
Brook + Wilde Sleep
Well impressed
We cannot fault this company, from the time of ordering to the delivery, they kept us updated. The delivery was well within the time slot on the day and the lads were very friendly and cheerful and carried the mattress upstairs and onto the base of the bed no problem, would definitely recommend Brook +Wilde Sleep.
15 de febrero de 2024
Respuesta de Brook + Wilde Sleep
Hi Mr Gilliam,
Thank you so much for your kind feedback!
We are glad your experience has been a positive one.
Kindest regards,
Brook + Wilde Sleep
Our new mattress
Our mattress was delivered on time. Delivery men were very efficient and helpful. We love the mattress.
31 de enero de 2024
Respuesta de Brook + Wilde Sleep
Hi Steve,
Thank you for your kind review and feedback.
We are delighted to hear your delivery went well and the services provided were helpful and that you are also really enjoying your new Ultima mattress.
Kindest regards
Brook + Wilde Sleep
Delivery was very good
Delivery was very good. Was actually delivered earlier than allocated but the company called beforehand and confirmed the new time slot on the day which was good. The guys delivering it were very helpful in getting the mattress where it needed to go. Top work.
25 de enero de 2024
Respuesta de Brook + Wilde Sleep
Hi Luke,
Thank you for taking the time to leave your review.
We are delighted to hear your delivery went well and the services provided were helpful!
Thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep
Great mattress & great service.
Firstly, great mattress so comfy. Secondly excellent delivery service. Two man team were polite and respectful throughout the delivery leaving the mattress open on the bed with instructions of how long to leave it in order to plump up.
31 de enero de 2024
Respuesta de Brook + Wilde Sleep
Hi Chris,
Thank you for your review.
We are glad to hear that you are finding your Lux mattress comfortable and that you received great service from our delivery team!
Kindest regards,
Brook + Wilde Sleep
Respuesta de Brook + Wilde Sleep
Hi John,
Thank you for your review!
We are delighted that you are happy with the service from our teams, and we would like to thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep
Excellent service and top product
31 de enero de 2024
Respuesta de Brook + Wilde Sleep
Hi Gary,
Thank you so much for your kind review!
We are glad to hear you received excellent service and that you are also enjoying your Ultima Mattress. Our teams work hard to ensure you have the best nights sleep!
Kindest regards,
Brook + Wilde Sleep
The mattress is extremely comfortable
The mattress is extremely comfortable, and the delivery was courteous, efficient and swift.
31 de enero de 2024
Respuesta de Brook + Wilde Sleep
Hi Angie,
Thank you for your kind feedback.
We are glad to hear your Elite mattress is comfortable and you are happy with the service from our delivery team. We will be sure to pass this onto the team.
Kindest regards,
Brook + Wilde Sleep
Fantastic mattress
Fantastic mattress! I was worried that the mattress might be too soft but it’s perfect so far. My back pain has really subsided and I’m falling asleep much quicker. The delivery service was also excellent. The drivers were really friendly and efficient. Very happy customer. 😄
31 de enero de 2024
Respuesta de Brook + Wilde Sleep
Hi Christa,
Thank you so much for your kind review and feedback.
We are really glad that your Elite mattress is helping with your back pain and you are now getting a good nights sleep!
Thank you for your kind feedback.
Kindest regards,
Brook + Wilde Sleep
New Matress
Kept informed. Delivery men very friendly and helpful. Only had for 2 weeks and so far so good.
25 de enero de 2024
Respuesta de Brook + Wilde Sleep
Hi Sadie,
Thank you for your review.
We are glad to hear you received good service from our delivery team and that you are also enjoying your order so far.
Kindest regards,
Brook + Wilde Sleep
Be very dubious about the 5 Star…
Be very dubious about the 5 Star reviews on this site. Knowing their previous history, they probably put them up there themselves just to sucker in more people.
They replied to my original post saying they are a different company now from the original brookandwilde cowboys.
But the product is the same, and already people are complaining on trustpilot about the product and service under the new company name, so can't see how anything has changed.
Maybe if they paid me back the £1200 for the useless Mattress I purchased I might be a bit more lenient.
As mentioned before, look at the the old company's name in Trustpilot "brookandwilde.com". Which went insolvent and immediately restarted under "brookandwildesleep.com". These are true conmen. Please please please don't get caught like hundreds of others did. Please please please read the reviews under the old company name.
6 de diciembre de 2023
Opinión espontánea
Respuesta de Brook + Wilde Sleep
Hi Terry,
Thank you for your review.
Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.
Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.
Kind regards,
Brook + Wilde Sleep
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