cannacabana.com Opiniones 

143
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Online responsiveness & Owen Sound Store Layout. The Owen Sound dispensary was easy to navigate. All product was behind glass shelves to reduce the risk of pilferage and mishandling. Be sure to come t... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I purchased an Elite membership over a month ago and it still does not show up at my local store. I purchased some product online and there is no record of it. My online account says my Elite membersh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been in the store many times and find that CARE is always wonderfully friendly and knowledgable. I am pleased to say that Care is a great customer service representative for my store! Th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Anytime I've had to use the customer service on canna cabana I've had nothing but smooth, satisfactory service. I wish the in store employees were just as spectacular but can't win them all ahah. The... Ver más

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3,6

Medio

TrustScore: 3.5 sobre 5

143 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,6

Todas las opiniones

(143)

88 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful staff and polite.

27 de mayo de 2026
Opinión espontánea
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Respuesta de cannacabana.com

Hi Lynnc,

Helpful and polite, exactly the kind of service we aim for! Thanks for taking a moment to share this 🙌

Have a great day! ⭐

Valorada con 1 estrellas sobre 5

Stoney creek hwy 8 cannacabanna managed…

Stoney creek hwy 8 cannacabanna managed by billie loveday. As an elite member i am shocked at the stores actions. An employee named mac took my contact info without permission and started calling me. A month later two employees now have my number and are contacting me. After lodging a complaint to canna about my information theft they responded with a 2year ban from all stores. My email is now full of spam as my info was sold out. I truly hate the fact that my private info is readily available to anyone and is a violatipn of my privacy. Canna a calgary company should stay in calgary. We dont want you here in ontario. And no i will not give you positive rating as you ask of me. Sincerely steven s.

5 de enero de 2026
Opinión espontánea
Logotipo de cannacabana.com

Respuesta de cannacabana.com

Hi Steven,

We apologize for the delayed response, we were experiencing some access issues with our Trustpilot account, but we're here now and would really like to speak with you further about this. Could you please share your contact details so we can look into this properly and work toward making things right?

You can also reach out directly to our Customer Support team at info@cannacabana.com.

Have a great day! ⭐

Valorada con 1 estrellas sobre 5

I bought an "Aerus V" device for…

I bought an "Aerus V" device for concentrates. It was not working properly at all. It had issues heating. It would just melt my diamonds, but, that's it. I tried to return it the next day, as I was told I could bring it in if it didn't work and I could refund it The day I tried very hard to return it. It was only tried the one time to work (I didn't want to mess it up by touching things I shouldn't. I was immediately told that they had to contact "the manager" to which they claimed I could NOT get a refund. I had to go to the parent company. I had already purchased a Carta 2 the same day (through TVape Canada. It was here in no time at all (approx under 3 business day) I kept trying to reason any logic...they claim that their machines like the Aerus V cannot be returned there once it has been opened and so much as tried it one time lost the melted diamond as it could get up to temperature. On principle alone, I will never shop there again, or at any Canna Cabana. If a company sells that product, it should be easily refunded. They DO NOT EVEN HAVE A SIGN in front of it, warning any customers. Technically, illegal to sell it without informing the client with ALL important info. I never would have bought it, alone, just based on that principle, so will others. This took place at the Highlands/West side of Lethbridge. I had paid about $230 plus tax. They did not care that I was told the day before by a different staff member that return will be no problem with the receipt.

14 de abril de 2026
Opinión espontánea
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Respuesta de cannacabana.com

Hi Dawne,

We apologize for the delay in responding, we were experiencing some access issues with our Trustpilot account, but we're here now and would really like to speak with you further about this.

Could you please share your active email id so we can look into this properly and work toward making things right? Or you can reach out directly to our Customer Support team at Info@cannacabana.com.

Have a great day!

Valorada con 1 estrellas sobre 5

This place is terrible and its there…

This place is terrible and its there loss not mine

31 de octubre de 2025
Opinión espontánea
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Respuesta de cannacabana.com

Hi Craig,

We're sorry to hear you didn't have a good experience. If you'd like to share more details about what happened, please feel free to reach out directly to our Customer Support team at info@cannacabana.com so we can look into it.

Have a great day!

Valorada con 5 estrellas sobre 5

They truly heard out my feedback which…

They truly heard out my feedback which is a rare thing this day and age. When asking lots of questions, they were patient and went above and beyond to ensure hey were answered. 5 stars all around for their customer service team and management

20 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

They truly heard out my feedback

They truly heard out my feedback, which is a rare thing this day and age. When asking specific questions, they went above and beyond to ensure they were answered and understood. 5 stars all around for their team

20 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Refunded the difference.

I had an issue with not getting a discount I believed I was entitled to. The Cannacabana team made it all better and refunded the difference. Good and pleasant communication throughout. Thanks!

8 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The boys at canna know my taste and…

The boys at canna know my taste and needs. I suffer from nerve pain and the only thing that works is thc. When I get there they rush to the door to hold it open as I am in a wheelchair and there is no button to open door. I always have a good experience at the store as I am a frequent customer.k

15 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shawn and Chris at Silvercreek Guelph…

Shawn and Chris at Silvercreek Guelph are always amazing! Knowledgeable and ready to help answer any questions! Always calm! I feel bad they have to strip the store bare at night and reshelve everything in the morning..every day. That is Alot of repetitive Tedious work. There has to be a better solution. Bars on windows?

18 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time at this dispensary and I…

First time at this dispensary and I have pretty specific wants.

Budtender took the time, walked me through the options, and I wound up with just what I wanted.

The place is clean and organized. The prices are better than most. The staff is friendly and knowledgeable. What more do you want?

Check them out: you'll be happy. But FYI, even though the address is on Wellesley, the actual door is on Yonge (watch that step!)

Highest recommend. You'll be happy about it

8 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shitty service at canna cabana in Castleridge

The wife and I are fairly heavy smokers and we buy a lot of weed there and have been a very good customer and friendly with almost all the workers. Until recently the lady at this place has the personality of a garden slug. She was very rude and I will likely take my business elsewhere. You guys should be pickier on who you hire. I spend more on weed a month than you guys pay her. I did tell her that thru the speaker in the door and she said that was good. Customer service is going downhill fast and will no longer spend my money where it’s not appropriated.

14 de mayo de 2026
Opinión espontánea
Logotipo de cannacabana.com

Respuesta de cannacabana.com

Hey Dean,

We apologize for the delayed response, we were experiencing some access issues with our Trustpilot account, but we're here now and would really like to speak with you further about this. Being long time, loyal customers, this clearly isn't the experience we want you to have, and we'd like to look into what happened during that visit. Could you please share your contact details or the store location so we can properly address this?

You can also reach out directly to our Customer Support team at info@cannacabana.com.

Have a great day! ⭐

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