Canny Clever Computers & Tech Opiniones 67

Extremely Disappointing Service

I had a very poor experience at the Whitley Bay store, and I feel it’s important to share it—especially as the business has now moved to another town. Hopefully, this review will help other customers avoid the same issues. In short, I found the owner to be untrustworthy.

I took a laptop in for a screen replacement. The screen was damaged but still usable, with blurring on one side. I later received a call explaining that the screen would need replacing and asking whether I had house insurance, as it was supposedly a touchscreen and therefore expensive. I questioned this, as I was certain the laptop was not touchscreen. However, the owner insisted he had removed the screen and confirmed it was touchscreen due to there being two ribbon cables—one for display and one for touch. Unconvinced, I asked to collect the laptop and take it elsewhere.

I was told I would receive a call when the laptop was ready for collection, but this never happened. When I returned to the store, I was told they had attempted to call three times, despite there being no missed calls on my phone. Although confused, I initially gave them the benefit of the doubt. However, once home, I discovered the laptop now had no display at all. I returned to the store again, and when connected to an external display, it was clear the issue was with the screen—damage that had occurred while the laptop was in their care.

At this point, they offered to replace the screen without charging for labour. However, I had lost all confidence in their ability to order the correct screen or carry out the repair competently.

The laptop was later repaired by Monkseaton Computers with no issues whatsoever. As expected, the screen was not touchscreen and never had been. I was informed that the damage had been caused by an unsuccessful attempt to remove the screen, which was evident from the glue still being intact at the bottom. The old screen was returned to me with only one ribbon cable, confirming BS from the owner.

Based on this experience, I would strongly advise against using this store for repairs.

This company is No longer trading in Whitley Bay! Contrary to what is stated. They did a runner to Morpeth (apparently) some time ago, along with people's goods.

As previously stated in this site, mine went in for a screen glitch.. MONTHS later, after numerous emails and 📞 calls and closing the w/Bay store they still have my laptop!

They damaged a port, then somehow fried the Hard drive. Pretty good going, just for replacing a screen and cable.

To date Dec '25, MONTHS LATER,

I still have no laptop nor do they answer my communication. I have received NO appolagies, compensation or anything else...

Never, ever use this unreliable, non trustworthy company. If possible I would give them Minus *Red* stars, only hot one so review can be posted!

I needed an item super urgently and Ken went out of his way to make this possible. This was my first time using Canny Clever, and I am truly impressed.

Really friendly and went above and beyond to accommodate my request. Thank you Ken, and to the team for this!

Highly recommend and will be returning again!

Helpful staff who knew what they were talking about. There were lots of products to choose from in store!

Shop looks great. Young lads who work there try there best with what they have and what they are given (they get the star) unfortunately they are given no responsibility and no communication by the owner. I ordered 2 parts (which I could have got myself in 2 days but wanted fitting to be safe) was told 1 week. 1 week later supplier issue so reorder with another supplier. Another week later no parts and no idea. The lads have no control or knowledge of orders and payments and are left in the dark by an owner who is never there, never available and can't manage. The lads tried to make professional guesses but ultimately didn't know and couldn't get hold of the manager as he wasn't there and wasn't answering. This went on for days so order cancelled, I did collar the owner when I cancelled as he was hiding upstairs and happened to ring down to see why I was still in the shop, the card machine had ran out of charge so had to wait 10 minutes. He explained he had been busy at the vets and another day at the solicitors, its just not good enough! Not happy. Total waste of time and would never use again. To the lads... get out he's taking the mick and making yous look stupid.

Great first impression but thereafter a very disappointing experience with very poor to non-existent customer service. Could not in good conscience recommend for others.

Popped in Saturday to get pricing for a larger screen laptop (am vision impaired so 14" won't do).
Surprised by lower than expected cost so bought there and then. Way quicker than @mzn and great personal service - they even offered to carry it back to my home nearby.
Who else would do that?

Ordered a motherboard but payment despite going through with payment provider did not show up in account. Contacted Ken (the manager) and when he eventually got back to me he said he would look into it and get back to me the same day.
He didn't, so I emailed for an update and was told that my shipping address is "blacklisted" by the payment provider so they never passed through the order.
Never had any such issues with any other company I have ordered computer parts from.
So my order was cancelled, no option to ship to different address or billing address.
Not very canny, not very clever

I have always had a positive experience of this company. They always go above and beyond in their Whitley Bay store. The colleagues are helpful, knowledgeable and go above and beyond. I am really impressed with the technology and help I received with my most recent purchase. I would definitely recommend Canny Clever IT! They’re so kind to children too - an amazing Santa to visit over Christmas (with free mulled wine and mince pies for the adults) and sweets given out to children throughout the year. So thoughtful and considerate. A great company! Thank you again.

Having made a purchase today, the customer service I received was excellent. Very friendly, very knowledgeable and all round a very pleasant experience. Would highly recommend.

After ordering parts from Amazon for a young person in our care for xmas we realised that some of the items were faulty. Due to it being over the festive period it was too late to return the items to Amazon I time for Xmas. I spoke to Ken @ Canny Clever who invited us in to look over the build and diagnose the issue. The experience from start to finish was nothing short of amazing with us receiving A+++++ service. Canny Clever diagnosed the issue and fixed the computer within the hour and made Xmas for us! Highly recommend using Canny Clever for all of your IT needs!!

Upgraded my PC, ordered parts through them, parts came quickly and booking time slots for the upgrade were flexible. They did an amazing job, and it works perfectly. I would highly recommend them to anyone looking for any IT servicing.

took my laptop in to get fixed, was told it would be 3 days maximum, it wasn't, when i called to follow up, i was told it would be a further 2/3 days, i told them i would collect it and take it elsewhere, miraculously 5 mins later i got a call to say it was fixed and i could collect it. brought it home and absolutely nothing has been done, i have exactly the same issues i took it in with and im £55 worse off, wont be using again, poor service, poor communication, unprofessional, don't bother

I went for the first time to Canny Clever for my printer to be fixed but it was so old the parts were not available. I had really good advice on what printer would suit my needs. (. Just for me and needing to print from time to time. They ordered it and let me know when it was in. Had advised me on low cost printer for ink cartridges and where to get them. Everyone from Ken the general manager who helped me pick my printer to the assistants were a great team. Ben one of the assistants was patient and very helpful with questions relating to my MacBook Air. He even put my new phone cover and screen protector on the new iPhone case that Ken had put in gif mr as part of my order. All in all a great experience and would shop there again as they are very knowledgeable.

I needed a fast laptop for video work. The knowledgeable chap pointed me towards a high spec machine with a speedy graphics card to which I agreed. The price was a shade over that of a similar Internet purchase, but I was happy to support a bricks & mortar firm.

My negative experience was the delay of supply. I ordered and paid on a Saturday with a promise that the machine would be ready for collection the following Tuesday. However, I had to wait until Friday to pick it up.

One of the clever people set up the machine for me, listening to my requirements.

The machine, an ASUS FX506HF, works a treat. After installing my suite of video and photo software, I found that the render time was reduced from my previous machine. That is what I wanted. Problem solved, thanks Canny Clever.

Had a great experience in store. Staff, especially Joseph, was more than helpful.
This was the second time I've used Canny Clever. No different to my first visit.
Patience of a saint.
Even received free sweets for my journey home.

Good at talking you into buying their stuff but once you have, the service is the worst if you are lucky that they show up when they say they will.

All they are good for is taking advantage of those who genuinely want computers or help. Avoid at all costs!!

Abysmal after sales service.
Four personal visits to Canny IT resulted in a promised after sales visit to assess an internet access problem which never happened.
I have no confidence in their after sales service whatsoever and am now forced to seek an alternative IT expert.

This is the third time I’ve used Canny Clever. Latterly it was 7 days ago for a 256gb memory stick to work as external storage with my Blink Camera system as the free storage plan is running out. I was told what I needed and how to format it. I highly recommend this shop and it’s very helpful staff.

Bought a new EPSOM printer from Canny Clever. Great service including help to get the printer connected to work with our Chromebook at home. Would recommend
Canny Clever IT wholeheartedly.