Canny Clever Computers & Tech Opiniones 

68
•
TrustScore: 2.5 sobre 5

2,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company is No longer trading in Whitley Bay! Contrary to what is stated. They did a runner to Morpeth (apparently) some time ago, along with people's goods. As previously stated in th... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a motherboard but payment despite going through with payment provider did not show up in account. Contacted Ken (the manager) and when he eventually got back to me he said he would look in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am sorry that I didn't get the gentlemen's names who where working today at the Whitley Bay outlet, but WOW what a pleasant surprise. Friendly professional service like back in the old days!! To the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I required a PC to a definite spec. Ken was able to match all specs, ensure compatibility & build the machine within a week. He also ensured that the PC had been thoroughly tested & "run in" befo... Ver más

Información sobre la empresa

  1. Tienda de informática
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  3. Servicio informático

Escrito por la empresa

Canny Clever is a disruptor in the IT Retail and Support sector, with a primary offer of support services to business clients with a head count of between 1 and 100. Born out of a frustration at the lack of inspired and ethical support options in the business and tech retail sectors. Canny Clever also provide services to our retail clients, those consumers who need help with phones, tablets, laptops, computers. This is in addition to the supply of new, quality refurbished computers, laptops and gaming systems, accessories, a full diagnostics together with a repair offering. Call us on 0191 814 3777 to learn more!


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

68 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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2,4

Todas las opiniones

(68)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poorly trained staff! Stick to John Lewis!

I’m not sure if the staff working are new or just not trained properly but it seems like the latter. I had heard good things from a friend and needing a new laptop, I thought i’d give these guys a go.

Very disappointed with the service I received! Will be going back to John Lewis.

15 de mayo de 2023
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Respuesta de Canny Clever Computers & Tech

We're sorry you seem to have had a bad experience, we've tried to reach out using the details you provided to learn how we can improve, but have been unable to reach you - The phone number was incorrect and we aren't receiving a reply to our email.

Feel free to contact us to discuss your experience.

Valorada con 5 estrellas sobre 5

Website was easy to use with accurate…

Website was easy to use with accurate and thorough stock availability/location so you know whether you can pick up in store or have the item delivered. In this instance it was a delivery purchase which is a shame as it’s always a pleasure to meet the extremely friendly staff (and welcome pooch) in store.

9 de febrero de 2023
Valorada con 5 estrellas sobre 5

Great Experience.

First class friendly helpful staff, excellent experience. I’d certainly go to them for any future queries I may encounter.

20 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely first class service from…

Absolutely first class service from Ken! We wanted advice on a gaming computer for our son. As we are complete novices and literally knew nothing about computers Ken took his time to walk us through the whole process (even had a mulled wine!)
Not only this but my son was also able to actually build his pc along with Ken in the shop! Which he’s not stopped talking about since!
Will definitely be advising people to go here for anything computing!
Thank you so much! We couldn’t have done it with your time, support and patience!

10 de diciembre de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

Many thanks for the fantastic review... It's great to know people appreciate the work that goes into making it all happen!

Valorada con 5 estrellas sobre 5

Brilliantly helpful and friendly

I popped into Canny Clever IT a couple of weeks ago to buy myself a laptop for my business. I told them exactly what I needed it for and a rough budget and they were brilliantly helpful. They ordered my laptop in and even fitted extra memory for me so I don't struggle with space or performance. I've since received a lovely courtesy call from Canny Clever to check I was happy - I certainly am! I wouldn't hesitate to recommend the team to others. Thank you!

25 de noviembre de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

It's great to know the laptop is working as planned! If you have any issues, please don't hesitate to get in touch!

Valorada con 5 estrellas sobre 5

I was stuck without a printer with a…

I was stuck without a printer with a label for a parcel for my sisters birthday. A nothing job. The two lads in the Whitley shop could not have been more helpful patient and charming. They are a credit to your firm.

26 de octubre de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

Thanks for the feedback, we certainly try to help where we can, I have passed your feedback onto our team.

Valorada con 5 estrellas sobre 5

Very Helpful staff

Very Helpful staff! I got exactly what I wanted, for a very reasonable price! Quick delivery was a bonus too so will definitely go back if I need to!

7 de septiembre de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

As an independent, we value every customer and appreciate your support!

Valorada con 5 estrellas sobre 5

Excellent service and customer support

Excellent service and customer support. We regularly go to Canny Clever for help with our IT needs. They did a great job helping us to design and build a gaming PC for our son. I would definitely recommend them!

7 de septiembre de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

Many thanks for the fantastic review... It's great to know people appreciate the work that goes into making it all happen!

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, fast free delivery, great after service highly recommended

1 de septiembre de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

Many thanks for the great review! We're so happy that you chose Canny Clever to help you... If you need anything further, don't hesitate to pop in!

Valorada con 5 estrellas sobre 5

I’ve used Canny Clever on a couple of…

I’ve used Canny Clever on a couple of occasions in both their old and new store. Service was exceptional from the staff with a very quick repair time. I highly recommend this company.

5 de julio de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

Hi, Many thanks for the review... We do try to provide the best service we can, which isn't easy at the moment with supply chain difficulties...

It's great to hear we met your expectations!

Valorada con 1 estrellas sobre 5

Kept it 6 days didn't look at it

I dropped my laptop off on Tuesday, explaining it seemed to be struggling for memory and was unable to run Zoom which I need for work. I'd tried system restore and other fixes. I was told to expect a call on Weds or Thurs with an update. I called late on Friday to be told it was "on the bench" and I'd get an update "tomorrow lunchtime or maybe 1-2pm". It is now Monday and I just went to get it back after deciding enough was enough. "Sorry we couldn't look at it for you" was all I was told. So not so much with it being on the bench on Friday then. 6 days wasted, struggling to work on other devices, and back at square one. Not recommended which is a shame as I love to plug local indie businesses.

20 de junio de 2022
Opinión espontánea
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Respuesta de Canny Clever Computers & Tech

Hi Elli, I can only apologise for the issue you experienced, we have been struggling with staffing this last few weeks and are currently interviewing for more staff.

Had you asked to speak to a manager when you called in, I would have been more than happy to discuss this with you and look at the machine myself, with you present.

I have looked at our system and actually found that our store team did look at the system, they requested the assistance of our more senior engineer to look at the issue, this was in the process of being arranged and indeed it was scheduled for this morning, it's unfortunate that this was not communicated to you.

On this occasion, we didn't provide our usual standard of service, for which I apologise and will ensure we learn from this.

This is our first ever negative review, which came as a surprise especially since no formal complaint had been made or any opportunity to resolve the issue provided.

If you would like to bring the machine in and discuss it with me, I will be more than happy to take a look at the issue myself.

Valorada con 5 estrellas sobre 5

Laptop Fix

My laptop went into meltdown this week, discharging rapidly despite being plugged in. Canny Clever gave me an immediate appointment, opened up the machine and fixed the issue within 30 minutes. There was no charge for the service. Top marks and many thanks to Joseph and the team at Canny Clever 🙏👏

28 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great local firm, recommend!

I came across this local firm after I'd had my fingers burned from a large online retailer. I was quite specific with my requirements and although slightly more expensive than the pre boxed online deals I was happy with the final price after discussing options with manager Ken. Lead time was longer than quoted but this was down to a supplier glitch and Ken kept me updated every step, I even had my base unit upgraded with no charge to my order. There was a small software issue and the guys had it sorted immediately for me. A few weeks in and I'm delighted with my new gaming PC and I have every confidence if I need support it's there. Well done guys you've won a customer for life!

22 de abril de 2022
Opinión espontánea

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