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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Clínica dermatológica

Escrito por la empresa

The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Salicylic acid for the win!

I’ve been a fan of Carbon Theory Charcoal Soap for a long time, but with skin changes, I was struggling with excess oiliness. I decided to try their Salicylic Acid cleansing gel and the Anti-Breakout Moisturiser.

WOW! From the first use, I could feel no greasiness on my skin at all, and the moisturiser hydrated but also mattified without that tightening you sometimes get- these products do not dry the skin out. What is this sorcery?! I feel like I’ve found the skincare unicorn I’ve been searching for my whole life! 🦄 I am so impressed with the effectiveness of the products. They are so reasonably priced compared to other skincare companies. Customer service is top notch, and delivery is really quick. Thank you Carbon Theory, I will be subscribing to these amazing products! ⭐️⭐️⭐️⭐️⭐️

29 de noviembre de 2023
Valorada con 1 estrellas sobre 5

disappointing service

Every time I place an order I have an issue. This time I placed an order and after 2 weeks of the order status not being updated I reached out and was told the payment I made hadn’t been released from PayPal so carbon theory was not releasing my order. I spoke to PayPal and they assured me that carbon theory did receive my payment. Eventually I asked for my order to be cancelled and to be refunded. After I was refunded I reordered and I STILL do not have my Order. My second order was placed on 07/17/2024 and it has not been delivered. I love the carbon theory products but I can never receive my order smoothly. It’s disappointing smh

18 de julio de 2024
Valorada con 5 estrellas sobre 5

Brilliant products

I had used products from this company before and stopped using them, my skin went horrible so I’ve started using them again and my skin is glowing once again

16 de julio de 2024
Valorada con 1 estrellas sobre 5

Customer service is awful

Customer service is awful, no response.
I'm currently left without an order I have paid for and no one is responding, I wouldn't recommend using this company anymore

16 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

as much and this product is PERFECTION…

as much and this product is PERFECTION and dare I say in every sense it does exactly what it says on the 'tin'. I have experienced some difficulties with the courier timeline. cos what makes a product great esp for your fav. is not just the product but the delivery efficiency, timeliness. this time I was blown away cos it truly was delivered next day, so here its another win. I can only hope my next millionth delivery is on time.

7 de junio de 2024
Valorada con 3 estrellas sobre 5

I am still waiting

I am still waiting for the remaining portion of my order to come. It’s been ‘in transit’ for days now. The first half came quickly. Not sure what the hang up is

12 de junio de 2024
Valorada con 5 estrellas sobre 5

Magic

I started using this amazing soap a few months ago, along with the Purifying Tonic and Serums, and for the first time in my whole life, I have zero spots!!!

I have to admit I sometimes forgot to use the soap everyday, however, it works so well, that my skin has stayed clear! I would 1000% recommend this to someone who has combination skin like me.

15 de marzo de 2024
Valorada con 5 estrellas sobre 5

We are tried everything including big brands

We are tried everything including some big expensive name brands and nothing has worked until Carbon Theory. My daughter’s skin was red and sore, after 3 days of using Carbon Theory her skin was back to perfectly clear skin. Amazing product.

23 de mayo de 2024
Logotipo de Carbon Theory.

Respuesta de Carbon Theory.

Hi Rochelle, nothing makes us happier to hear than stories like this! We're so glad your daughters' skin is enjoying the products you purchased (:

Valorada con 5 estrellas sobre 5

Great product & service

Very good quick service & delivery.
The product so far is doing exactly what it said it would do.
Thanks again & keep up the good work

22 de mayo de 2024
Logotipo de Carbon Theory.

Respuesta de Carbon Theory.

Hi Gordon,

It's great to hear that you've had a good experience with us and that you're enjoying your Cleansing Bar! Let us know if you have any questions about the range and we'd be happy to help (:

Best wishes,
Astoria
team CT

Valorada con 5 estrellas sobre 5

arrived on time/seems a great product

arrived on time - used this for a about 1 week now - very very pleased - glides on beautifully and my skin feels hydrated once on. Also doesn't leave the blue tone that some SPF 50's do! will definitely be my new go to SPF50 :) i was a bit worried as only a small bottle but only need a pea sized amount - covers whole face.

22 de mayo de 2024
Logotipo de Carbon Theory.

Respuesta de Carbon Theory.

Hi Alison,

It's so good to know that you've been enjoying our SPF 50! It's a favourite amongst the team at HQ as well. Let us know if you have any questions about the range and we'd be happy to help (:

Best wishes,
Astoria
team CT

Valorada con 1 estrellas sobre 5

Never got it

Have to find a better shipping partner. Never got a package. But they did give a refund.

8 de mayo de 2024
Logotipo de Carbon Theory.

Respuesta de Carbon Theory.

Hi Jack,

Please accept our most sincere apologies for the experience you had on this occasion with fulfilment and delivery. We're certainly working on ensuring all our valued customers have very few of these issues in future, but we appreciate your graciousness in this situation all the same!

Best wishes,
team CT

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