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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Monjur was very helpful with the booking. He explained everything I needed to know. There was a problem at the hospital with collecting Paula but the guys were patient and polite and got Paula ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I used Care Safe as I needed to be decanted from my fourth floor flat to temporarily accommodation following a prolonged lift outage in my building. I have mobility issues and can’t use stairs. It w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was our first time using this type of service. The person I spoke to was very helpful and explained everything clearly. The driver was great. He was very careful in assisting my husband into t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio
  2. Consultor de salud
  3. Cuidado de personas mayores
  4. Servicio de ambulancia
  5. Servicio de análisis de sangre
  6. Servicio de taxis

Escrito por la empresa

Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

139 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(139)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Murad Ahmed went above and beyond

After being let down at 4pm the day before our trip to Starlight Express and within a few minutes of them closing for the evening they kindly arranged without any problem at all a Mobility car to take both my parents to the show.
On the day I had a call from Murad Ahmed to say that he was on his way he arrived 10mins early and seen as it was my parents first trip out in a mobility car Murad Ahmed put me and my parents at ease straight away. He was so kind and went above and beyond and nothing was to much trouble. In the 1hour and 30mins journey my parents said that Murad was so lovely and always checking that they were both ok.
Once the show had finished I phoned Murad and again without any trouble and ease he was there to pick them up and drive them home safely.
As a family we can’t thank Murad Ahmed enough for making the day extra special and fuss free for us all.
We will definitely use Murad Ahmed and this company again.
Thank you.

19 de octubre de 2024
Opinión espontánea
Logotipo de Care Safe

Respuesta de Care Safe

Thank you, Karen, for your kind words. At Care Safe Mobility, we consider our service users as family. Every member of the 24-person HTS Group team is carefully selected based on their passion for care and undergoes thorough training. This ensures that we consistently meet the needs of our esteemed service users and always go the extra mile to maintain safe, hygienic, comfortable, and punctual services. Recognising the challenges faced by our elderly community, we have launched doorstep clinical and home care services under Clinic at Home. Whether it's an online GP appointment, a blood test, an MRI, or remote monitoring services, we are dedicated to exceeding expectations every time.

Valorada con 5 estrellas sobre 5

Excellent service door to door for 95…

Excellent service door to door for 95 year old mother with wheelchair help at hospital to find correct appointment ward care and attention from both driver and assistant in busy traffic on a Friday afternoon can’t thank you enough

11 de octubre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Deborah, for your kind words; we are always there for anyone like your father who might need our service. Just to let you know, we have recently started online GP and other diagnostics services at the service user's doorstep. So, no more waiting for your GP appointments, simple blood tests, or an MRI scan. Please call us if you need anything regarding primary and social care services.

Valorada con 5 estrellas sobre 5

Recommendable…

Care Safe Mobility has given us peace of mind. They have escorted and kept our birthday celebrant safe and comfortable, from picking her up from her residence to the venue and back. The celebrant has MSA and would need a lot of help, support and patience…and that is what we were served. Aside from being helpful they too were on time. Recommendable👌 Excellent service!

13 de octubre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Elaine, for your kind words. They mean a lot to us. Please don't hesitate to contact us for any further service requirements, such as online GP consultation, blood tests, and remote monitoring services.

Valorada con 5 estrellas sobre 5

Denise was a great driver

Denise was a great driver and really went the extra mile, Atiqul was also very carful and made the patients comfortable.

16 de octubre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your kind words. It means a lot to us.

Valorada con 5 estrellas sobre 5

A great service

Communication was great from initial enquiry to confirmed booking stage. Once a booking had been made, a confirmation email and reminder phone call provided reassurance. On the day, Murad and Javed turned up early and were friendly, polite, professional and helpful. I would have no hesitation in recommending this company to other people

10 de octubre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much, Tricia. We are looking forward to serving you soon.

Valorada con 5 estrellas sobre 5

Murab and Jabed were excellent

Murab and Jabed were excellent. They really looked after my Farther and Mother in law. They arrived on time and were very professional and caring. They shown real patience and empathy to my family, and got the job done with good grace. Excellent service.
Thank you.

14 de octubre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your kind words, Philip. It means a lot to us.

Valorada con 5 estrellas sobre 5

Ekbal was prompt and on time

Ekbal was prompt and on time. Really very helpful with the wheelchair and manoeuvring my father. He waited for us through the appointment and was very friendly. Would recommend and will definately use again. Thank you

3 de octubre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Louise, for your kind words. They are a real encouragement to us to deliver more.

Valorada con 5 estrellas sobre 5

Denise nadhu and Jenny were so helpful

Denise nadhu and Jenny were so helpful. Arrived on time very considerate moving my 89 yo mother.

30 de septiembre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Kevin, for your kind words. We appreciate your time and efforts.

Valorada con 5 estrellas sobre 5

Vital service

Called the company yesterday for wheelchair transfer for my dad post knee replacement from hospital home. They were very professional in taking information and organizing the ambulance. Murad and Jabed (not sure about spelling) were very patient and helpful. Thank you both

19 de septiembre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Shakir, for your kind comments, and we are glad you have liked our services.

Valorada con 5 estrellas sobre 5

Wonderful service

Wonderful service. Professional, friendly, highly recommended.
Maruf and Keshob were extremely friendly and helpful. Have asked for them twice and will do so again.

10 de septiembre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your kind comments.

Valorada con 5 estrellas sobre 5

Professional and reliable

Prompt, reliable, professional and courteous service. Ekbal is a very careful and safe driver who is polite, friendly and efficient.

9 de septiembre de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Debby, for your kind words. They mean a lot to us and inspire us to do better every time.

Valorada con 5 estrellas sobre 5

We booked Caresafe for a transfer of an…

We booked Caresafe for a transfer of an elderly resident from one care home to another within the borough of Bromley. The driver and carer arrived 20 minutes early which helped smooth through the transfer. Murad and Jabed were very helpful. We discussed the transfer and they were flexible and helpful. They were only booked the transfer from ground floor to ground floor, but with the help of staff at both care homes, were happy to use lifts in both places to make the transfer a confortable experience. They were polite helpful and efficient. Thank you for excellent service.

23 de agosto de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Chris, for your kind words. We look forward to serving your residents again.

Valorada con 5 estrellas sobre 5

Very polite and helpful driver named Murad

I had a very polite and helpful driver named Murad. He was extremely patient with our delayed pick up, with great communication and professionalism at all times. He took very good care of my grandmother, including very safe driving, and showed genuine concern for her wellbeing.

26 de agosto de 2024
Opinión espontánea
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Respuesta de Care Safe

Hello Cawo, Thank you very much for your valuable comments. That is why we pride ourselves on offering customised services. Unlike taxi services, we make sure all our service users get the services they are looking for.

Valorada con 5 estrellas sobre 5

Absolutely brilliant service

Absolutely brilliant service received by this company. The driver was so helpful to my father getting from his old home to his new. I don't think he could have done his move without them.

16 de agosto de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your kind words, Ms. Gregory. They mean a lot to us and motivate us to work for our vulnerable community.

Valorada con 5 estrellas sobre 5

Arrived on time

Arrived on time. Very friendly and professional. Would certainly recommend.

14 de agosto de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Anne, for your incredibly kind words.

Valorada con 5 estrellas sobre 5

Outstanding service would recommend

This is the first time of using this service and will definitely do again.
From the point I enquired to the end of the service given it was seamless and excellent
Ekbal Hossen and Abu Zafar looked after my Mum incredibly well.
Very impressed

14 de agosto de 2024
Opinión espontánea
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Respuesta de Care Safe

Hello Clare, Thank you very much for your kind words. We are glad you liked our service. We hope to serve your mom soon.

Valorada con 5 estrellas sobre 5

This is such a great company.

This is such a great company.. I contacted them sometime ago to arrange for my dad to move him from upstairs to downstairs.... The company was so kind, caring and maintained an exceptional service.
I spoke and received many messages from Mustak who was really went out if his way to help me.

On the day of the move we were so nervous, we had Murad and naij who came who again put us at ease and were gentle, kind and caring not only to my father but us too..... There were very professional and extremely empathetic to our needs... We would not hesitate in using them again. After they put my dad on the chair as we requested he then needed him moved to the bed and as they were outside we asked them to help us which they did without hesitation. Such a lovely bunch of people providing exceptional service.... Honestly we were bloen away by their professionalism, kindness and consideration

23 de julio de 2024
Opinión espontánea
Logotipo de Care Safe

Respuesta de Care Safe

Thank you Neeta. Your kind words means a lot for us. We truly treat each and every service user like our family members, that is why we are passionate about everything we do to care about our vulnerable adults. We would request you to use our other services like Clinic at Home and WatchRx, which is specially designed for the people like your dad, who need that extra care and support. Thank you once again and appreciate your kind words for our team members Murad and Niaj.

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