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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Monjur was very helpful with the booking. He explained everything I needed to know. There was a problem at the hospital with collecting Paula but the guys were patient and polite and got Paula ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I used Care Safe as I needed to be decanted from my fourth floor flat to temporarily accommodation following a prolonged lift outage in my building. I have mobility issues and can’t use stairs. It w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was our first time using this type of service. The person I spoke to was very helpful and explained everything clearly. The driver was great. He was very careful in assisting my husband into t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio
  2. Consultor de salud
  3. Cuidado de personas mayores
  4. Servicio de ambulancia
  5. Servicio de análisis de sangre
  6. Servicio de taxis

Escrito por la empresa

Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

139 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(139)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Professional and caring from start to finish

I cannot thank you all enough for the thoroughly professional and caring job from my very first contact right through to completion.
Murad and Niaj moved my elderly relative (with dementia and severe communication difficulties) out of one care home and into another.
They couldn’t have been kinder and more professional.
I cannot thank you all enough.
Absolutely no hesitation in recommending Care Safe.
On a very practical note, the cost was very competitive.

16 de julio de 2024
Opinión espontánea
Logotipo de Care Safe

Respuesta de Care Safe

Thank you very much for your kind words, Mrs Bernadette. These are our inspiration to do better everytime we serve our esteemed clients.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. They helped, the patient out of bed and into a carry chair, and navigated downstairs. The guys were soo careful, taking every step extremely carefully. They then transferred the patient into a wheelchair and put him, very carefully into the ambulance. They drove extremely carefully to the care home and made sure he was ok, for the whole journey. Once arriving at the care home they carefully transferred him into his room.

1 de julio de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Andy, for your valuable feedback. It means a lot to us.

Valorada con 5 estrellas sobre 5

Recumbent patient home to hospital transfer.

Today a 3 man team (Ekbal, Jabed and Niaj) moved my immobile, bedridden sister-in-law from her basement flat, with concrete external stairs, to the hospital for an appointment. They were caring, experienced and friendly and managed the difficult transfer from the bed to a carry chair to a stretcher, and the same again in reverse on the way back, with professionalism and encouragement to their terrified patient. They worked very well as a team and I can’t thank them enough and would highly recommend them.

19 de junio de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Mrs Lynn D, for your kind words; it means a lot to us to continue offering the same level of services to each service user.

Valorada con 5 estrellas sobre 5

Care Safe Mobility

Care Safe Mobility, Ekbal and Jabed transferred my father to a care home this morning. The whole experience from booking the ambulance yesterday to the way the transfer was undertaken this morning was a great experience. The team were thorough, flexible and caring in the way the approached the move.
I would have no hesitation in recommending Care Safe Mobility to anyone who needs this type of support. Special thank you to Ekbal and Jabed - great job.
Richard Harvell

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wheelchair transport with excellent care

Murad transported my wheelchair bound sister today. My sister who is 84 was really happy with the whole process and says she was treated really nicely by Murad
Thank you to the company for the excellent service and special thanks to Murad for the excellent care he gave my sister.

7 de junio de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your kind words. We are glad that you liked our service. We hope that you will also give us the opportunity to serve your sister's transportation needs in the future.

Valorada con 5 estrellas sobre 5

Great Customer Service

Fast, friendly, safe and professional service provided. Highly recommended.

10 de mayo de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much, Paul, for your kind words. It means a lot to us.

Valorada con 5 estrellas sobre 5

Dear Care Mobility

Dear Care Mobility

Your staff today, Murad and Niaj were amazing, very friendly, polite and helpful.

They both completed their task with professionalism, they are an asset to your company.

Thank you
Regards
Anita/Christoph Sauter

8 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Booked Care Safe Mobility to help transport my elderly mother

Booked Care Safe Mobility to help with the transport of my mother from respite care back to her home. Javed and Murad turned up exactly on time and treated my mum with great care , checking in all the way with her too. Will definitely use this company again as service was excellent.

3 de mayo de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Ambika, for your kind words. It means a lot to us.

Valorada con 5 estrellas sobre 5

Very satisfactory service

I used this service to get my dad safely from Heathrow to North London after he had an accident abroad. I wasn't with my father but they kept me up to date and informed about their process and the trip went without any hitches.

26 de abril de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much Nick for your kind words.

Valorada con 5 estrellas sobre 5

Care Safe Mobility looked after my…

Care Safe Mobility looked after my husband very well on our trip to a hospital appointment. My husband cannot walk unaided. They were punctual, polite and helpful throughout. I highly recommend them.

18 de abril de 2024
Opinión espontánea
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Respuesta de Care Safe

Hi Lynette
Thank you very much for your kind words. It means a lot to us.
We look forward to serving you soon.

Valorada con 5 estrellas sobre 5

Best Experience Every time

Every driver we have ever had has been on time and reliable. They have gone above and beyond in duty of care, waiting longer than expected to ensure their client has got home safely. We cannot thank you enough for looking after our loved ones x

30 de marzo de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Laura, for your kind words. We know how important it is to make everyone safe while transporting them. It's not only our enhanced DBS that is more important. We ensure each team member has the same passion to carry their family members. I know we have been serving your needs since 2016, and not a single day we missed or delayed on our job. We make sure we are 100% on time and 100% safe for everyone. Thank you once again.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, timekeeping, careful driving and friendly professional driver. Made a stressful and potentially difficult transfer so much easier. We will be using again. Thanks

20 de marzo de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, John, for your kind words. These are worth millions to us. These words motivate us and ensure we deliver 100% more towards our commitments.
Thank you very much. We hope to serve you soon.

Valorada con 5 estrellas sobre 5

Would definitely use agsin

I would definitely recommend this company the crew that attended to me went above and beyond would definitely use again

22 de marzo de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you very much, Mr Paul, for your kind words. It means a lot to us.

Valorada con 5 estrellas sobre 5

Excellent service and friendly staff

Excellent service and friendly staff, picked me up on time, complete reassurance and hassle free

13 de marzo de 2024
Opinión espontánea
Logotipo de Care Safe

Respuesta de Care Safe

Thank you very much for your kind words. We are glad you feel our reassuring service. That is exactly our core deliverable. It's not about the transport; it's all about reassurance, convenience, and on-time service. We hope to serve you again.

Valorada con 5 estrellas sobre 5

Outstanding

Outstanding. Bless you. The guys were patient, under stressful circumstances. Really great service. Timely, polite, considerate. All round perfect. The ambulance, stretcher, all perfect.

22 de febrero de 2024
Opinión espontánea
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Respuesta de Care Safe

Thank you, Alpesh, for your kind words. It means a lot to our team.

Valorada con 5 estrellas sobre 5

Care Safe Mobility …

I used Care Safe Mobility on Saturday 3rd of February to bring me home from hospital after ankle surgery.
The driver was very good, carefully getting me secured on the stretcher bed. We had a good journey home, and he got me into my home and ensured I was ok before he left.
The only possible down side to using this
company is that there is no telephone contact number for use out of hours. My discharge was on a Saturday evening, and at one point there was a query as to what time, as my medication wasn't ready. Fortunately, the ward were able to make up the shortfall, but if not, I would have had no means of contacting the ambulance driver, or the office to make them aware.
I point that out as an observation rather than a complaint.

3 de febrero de 2024
Opinión espontánea
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Respuesta de Care Safe

Hello Yvonne. Thank you very much for your kind words and satisfaction. We do have an out of our mobile no 07930313621, which is answered 24*7 for your kind of situation. We will investigate why our client support team did not provide this to you. Thank you very much for bringing this to our notice. We always encourage your honest feedback so that we can make continuous improvements to our services.
We are assuring you the best services always.

Valorada con 5 estrellas sobre 5

Great service

Booking was easy - over the phone. Paid by bank transfer (there’s an extra charge for debit/credit card payments). Private ambulance arrived on time and staff were friendly, caring and professional. Journey was comfortable. Although hiring is an expensive outlay with any company, we felt that they exceeded our expectations.

9 de febrero de 2024
Opinión espontánea
Logotipo de Care Safe

Respuesta de Care Safe

Thank you very much for your kind words; they mean a lot to us. As you know, banks are taking various protective measures to prevent fraud. That is why non-physical card payments (in our case, over the phone) are expensive due to the high charges. We always encourage bank transfers.
We hope to serve you again.

Valorada con 5 estrellas sobre 5

Right equipment, Friendly and Caring

Moved my mum on the Saturday before Xmas...when life hits you just have to deal with it...

From when I first got through to Care Safe Mobility on the phone they were pleasant and helpful. They called back when they said they would. Especially as it was the Friday before Xmas, I was impressed at how calmly they handled everything, patient with me and answered all my questions.
They asked me several questions to ensure that they came with the right equipment, staff and ambulance. Really put me at ease.

The ambulance turned up when they said it would and they calmed my nerves before hand (I was nervous as it was the Saturday before Xmas, so much going on and traffic can be horrendous).

The two guys in the ambulance were lovely and so caring and gentle with mum. They took her downstairs on the chair, into the ambulance and then up the stairs at my place and put her where we had asked.

First time I have used a private ambulance service and I was nervous, right through to them arriving.

I would have no hesitation in using Care Safe Mobility again and they will be my go to private ambulance service. I would and have recommended them.
They are a top class outfit as far as I am concerned.

23 de diciembre de 2023
Opinión espontánea
Logotipo de Care Safe

Respuesta de Care Safe

Thank you very much for your kind words. We appreciate your time and effort in saying these great, inspiring words.

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