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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Monjur was very helpful with the booking. He explained everything I needed to know. There was a problem at the hospital with collecting Paula but the guys were patient and polite and got Paula ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I used Care Safe as I needed to be decanted from my fourth floor flat to temporarily accommodation following a prolonged lift outage in my building. I have mobility issues and can’t use stairs. It w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was our first time using this type of service. The person I spoke to was very helpful and explained everything clearly. The driver was great. He was very careful in assisting my husband into t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio
  2. Consultor de salud
  3. Cuidado de personas mayores
  4. Servicio de ambulancia
  5. Servicio de análisis de sangre
  6. Servicio de taxis

Escrito por la empresa

Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

139 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(139)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Service

I needed to be transported from London to Leigh-on-Sea following an ankle operation and Care Safe were fantastic from start to finish.
They made things easy with the initial enquiry, clearly explaining evertyhing.
They picked me up around 8:30 pm and the journey home was made easy as both members of staff were extremely polite & professional.
They assisted me into my home, ensuring I was safe and sound.
I will be recommending Care Safe Mobility to my physio, should others need a reliable and professional service.
Thanks to all at Care Safe Mobilty

22 de noviembre de 2023
Opinión espontánea
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Respuesta de Care Safe

Thank you, Neil, for your kind words. We do support out-of-hours jobs to make sure all our clients are going back to their destinations safely and peacefully.

Valorada con 5 estrellas sobre 5

The ambulance arrived on time

The ambulance arrived on time. The crew were polite and professional. They assisted my husband into the wheelchair making sure he was safe at all times. They then helped at the destination and made sure nothing else was required before they left. I would definitely recommend them and use them again

24 de octubre de 2023
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your valuable comment. I know there are some people from the competition trying to degrade our reputation. So, your statement means a lot to us. We always make sure that all our clients are in safe hands. The care we provide is, the same that we could have given to our parents. We invest a large amount of time in our training and cleaning and don't do more than 4-5 jobs per vehicle per day. So that our team members can focus on every job they do. Thank you very much once again for your kind words.

Valorada con 1 estrellas sobre 5

I am writing this from the perspective…

I am writing this from the perspective of an ex staff member.
On the whole, it appears a very good provider. However, having vehicles that had oxygen and NO staff trained in the administration of oxygen was a concern.
Staff had no clue as to the role of patient transport. No uniform, so expected to wear jeans and for an "ambulance" vehicle I felt this was unprofessional. On one occasion a patient was required to attend an A+E after an appointment due to concerns.
The look we got standing in a and e with patient on stretcher and the paramedic on the booking desk asked us "why do you look such a state. Do you not have a uniform".

Taking money off of staff for things such as "mileage" if patients forgot things in the ambulance.

Luckily everything I have stated on here I have proof of hence it is factual.

On one occasion, one female member of the staff (who is meant to book Jobs and as any controller would, work put a time the staff member needs to be at work). I got blamed for coming in my normal time and the patient was late to appointment.

When I had left a few months back, not ONE staff member had any accredited training certificate. No manual handling course, no carry chair course, no stretcher manual handling course.
Invest in proper training and your staff will propel you to great heights in terms of reputation and work.

Guys - having working for some of the BEST ambulance providers, I can assure you that not ONE of them charges extra money for using equipment such as a wheelchair or a carry chair. Financial Parasites.
Glad I left. Was sending me down a depressed road.
Just my personal experience.
Tried to help, didn't listen. Now being listened to on a massive scale at new role.
This post isn't to be horrible or nasty but I cannot stand the way you was treating the young man who worked in the office. Bollocking him for even drinking in the vehicles, he's a human being.

When I resigned, I got told by neha - "you didn't ask for permission to leave us".
I have all the email correspondence saved. Disgusting company and run like a slave house.
The driver at the moment is an absolute gem and he's brilliant. He deserves better.

16 de agosto de 2023
Opinión espontánea
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Respuesta de Care Safe

Our users know Mr Poole what they get. Thank you very much for your precious time and comment. Since 2016, we have served more than 10,000 clients all over the UK, and some of the organic comments are already available on Trust Pilot. We don't make stories, we help people. Most of the local and County councils still recommend our services.

Valorada con 5 estrellas sobre 5

Excellent service

I would highly recommend this service, the two carers where lovely to my mum while transporting her to a care home.

12 de septiembre de 2023
Opinión espontánea
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Respuesta de Care Safe

Thank you, Lisa, your kind words are our biggest satisfaction. We always make sure that the service should be user-centric. Thanks again for the appreciation.

Valorada con 5 estrellas sobre 5

Professional

Punctual, friendly and made a long journey for my elderly father much easier than I ever expected.

22 de julio de 2023
Opinión espontánea
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Respuesta de Care Safe

Thank you Anita. We appriciate your valuable feedback.

Valorada con 5 estrellas sobre 5

Punctual well prepared. Life saver

Punctual well prepared. Meticulous care and sympathetic treatment. Total commitment to care and safety. Polite confident friendly and professional

16 de mayo de 2023
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your kind words. We hope to serve you again with the same level of service quality.

Valorada con 5 estrellas sobre 5

From the beginning with the booking the…

From the beginning with the booking the young man was very helpful and considerate, the transport was excellent all straight forward arrived in plenty of time I would absolutely recommend it it is quite expensive however with the service we received you can see where the money is spent , but was peace of mind that we wasn’t going to get let down , we have booked again in two weeks time .

21 de marzo de 2023
Opinión espontánea
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Respuesta de Care Safe

Thank you Dee for your kind words and further business. As you have realised, we are not just only the transport services, it is much beyond transportation. It's reassurance and trust with 100% timely commitments. Asuuring you the same services every time you use us.

Valorada con 5 estrellas sobre 5

Service ran smoothly and efficiently…

Service ran smoothly and efficiently with no hitches and in a friendly manner.

29 de marzo de 2023
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Respuesta de Care Safe

Thank you Mrs Lloyd for your kind words. We hope to serve you soon. We will make sure every time we surpass your expectations.

Valorada con 5 estrellas sobre 5

Excellent and quick service

Excellent and quick service, very helpful ambiance drivers. The stretcher was a bit small for my rather big husband but the drivers did their best to make him very comfortable. I will use them again

23 de febrero de 2023
Opinión espontánea
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Respuesta de Care Safe

Thank you Mrs Rochford for your kind words. We have given a bariatric stretcher for your husband. But as you mentioned your discomfort, we will look into it. Thank you once again.

Valorada con 5 estrellas sobre 5

Arrived in plenty of time

Arrived in plenty of time. Always making sure my sister was comfortable and very helpful when we reached home. Definitely recommend

2 de diciembre de 2022
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your valuable comments.

Valorada con 5 estrellas sobre 5

quick response to any requests and…

quick response to any requests and messages passed on promptly to drivers. Can’t fault the service. Will be using regularly.

14 de noviembre de 2022
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your valuable comment. We always make sure we can offer the best-customized services required by our valued clients. We work on quality of services, rather than quantity. Glad to hear that you will be using Care Safe Mobility again.

Valorada con 5 estrellas sobre 5

Brilliant servic

This service is brilliant. Always on time and mum felt so safe with their driver. I would definitely recommend this service for any trips which a person needs to go anywhere in awheelchair. They are kind, chatty and caring. Everything that you need when the person feels unwell or not mobile.
Thank you for all your help with my mum. You made the transfers to rehab and her home so easy.

9 de junio de 2022
Opinión espontánea
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Respuesta de Care Safe

Thank you, Angela. We hope we will be able to continue to serve your mother's transportation requirements as per your expectation.

Valorada con 5 estrellas sobre 5

Brilliant transport option for wheelchair

I recently used Care Safe Mobility as I had a dentist appointment to go to. I knew there would be some anesthetic used so to save having to order black cabs which I normally use, I thought I'd go for a service that offered pre booked transport for wheelchair users.

The service was great, just what I needed, without all the unnecessary costly extras such as a paramedic etc. The driver Neil was very helpful and friendly.

I'll definitely be using them again when needed!

17 de mayo de 2022
Opinión espontánea
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Respuesta de Care Safe

Thank you, Andrew. We appreciate your valuable words. It means a lot to us. We would make sure each and every user will have the same experience.

Valorada con 5 estrellas sobre 5

Very effective

Great supportive team. Excellent service. All vehicles clean and all journeys are safe. Would recommend

10 de enero de 2022
Opinión espontánea
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Respuesta de Care Safe

Thank you very much for your valuable feedback.

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