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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great communication, timely responses and clear answers to questions for less knowledgeable about flooring. I was super happy with the floor (quick step) and ordered carpet for my stairs. Really happy... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having never ordered a carpet before nor heard of carpetsandmore i was a bit weary of ordering..... totally unfounded as are the negative reviews you see on trustpilot Akram and Jason maintained... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... Ver más

Valorada con 4 estrellas sobre 5

First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... Ver más

La empresa ha respondido

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4,8

Excelente

TrustScore: 5 sobre 5

193 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great communication

Great communication, timely responses and clear answers to questions for less knowledgeable about flooring. I was super happy with the floor (quick step) and ordered carpet for my stairs. Really happy and will use again!

31 de marzo de 2026
Opinión espontánea
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Respuesta de Carpets And More

Thank you for the lovely review - we're glad you were happy with your purchase and the service received, our staff are always happy to help and greatful for the opportunity! We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Perfect

Having never ordered a carpet before nor heard of carpetsandmore i was a bit weary of ordering..... totally unfounded as are the negative reviews you see on trustpilot

Akram and Jason maintained communication throughout the process, and i got what i asked for when i asked for it at a good price

so overall, perfect and I couldn't ask for a better service

7 de marzo de 2026
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Respuesta de Carpets And More

Thank you for your wonderful review! We're delighted you were pleased with the entire process and we were able to make your first time shopping for carpets a pleasant and easy experience! We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Good quality material ordered online…

Good quality material ordered online and phoned and spoke with the office who advised approx delivery time and the material arrived exactly as advised for timely installation. Thank you so much

18 de febrero de 2026
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Respuesta de Carpets And More

Thank you for the wonderful review! We're delighted the team were able to assist you and that everything arrived as planned. Don't hesitate to get in touch if you need anything else!

Valorada con 5 estrellas sobre 5

Great service

Great service

18 de febrero de 2026
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Respuesta de Carpets And More

Thank you for the review! Delighted to hear you were pleased with our service - we look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Great service

The carpet price was very competitive and following a nice conversation with Akram, it was suggested that if we book the underlay, then we could save a delivery cost. Akram gave me a very competitive price and the process was effortless. Great service from an online vendor.

26 de febrero de 2026
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Respuesta de Carpets And More

Thank you for taking the time to write a wonderful review! Glad we were able to help and save you further money for your project. It was our pleasure to assist, thank you again for your valued business, and we hope you enjoy your beautiful new flooring for many years to come!

Valorada con 5 estrellas sobre 5

Carpets were really good quality

Carpets were really good quality, the phone service was very good and the delivery was fab, a very happy customer

18 de febrero de 2026
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Respuesta de Carpets And More

Thank you very much for your review and valued business! We're delighted you were pleased with the customer service & your new carpets, our team are always happy to help. Don't hesitate to get in touch if you need anything else, we look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Fantastic flooring service from start to finish

We had new flooring installed in our living and dining room and the whole experience was excellent from start to finish. Akram was really supportive when we were deciding on the best colour and took the time to talk us through different flooring options that would suit the space.

Communication throughout was also brilliant. We were kept up to date at every stage, and whenever we had questions, the responses were quick and genuinely helpful.

On fitting day, Andy was fantastic, very experienced, efficient, and clearly knew exactly what he was doing. The floor was fitted with ease and the finish looks amazing.

Highly recommend this company if you want a smooth process, helpful advice, and great workmanship.

16 de febrero de 2026
Opinión espontánea
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Respuesta de Carpets And More

Thank you for the wonderful review! We're delighted to hear you were happy with your entire experience.
We'll be sure to pass on your compliments to the team.
Thank you again for your valued business, we look forward to welcoming you back should you need anything else. Hope you enjoy your beautiful new flooring!

Valorada con 5 estrellas sobre 5

Paid less than half of what I'd been quoted.

Saved a fortune by ordering from C & M, after what I'd been quoted. It arrived well packaged and on time. Would definitely recommend them.

10 de febrero de 2026
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Respuesta de Carpets And More

Thank you for taking the time to leave a review - we're delighted we were able to save you so much money on your other quote! Glad to hear everything arrived well packaged, and on time - we look forward to saving you money on your next project!

Valorada con 5 estrellas sobre 5

After encountering a minor problem with…

After encountering a minor problem with my carpet arriving slightly damaged, Ibrahim from carpets&more made exceptional efforts to guarantee a satisfactory resolution.

27 de enero de 2026
Opinión espontánea
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Respuesta de Carpets And More

Thank you for taking the time to leave a review, we're delighted to hear we were able to resolve any issues with your order, we're very grateful for the business and the opportunity to put any issues right! We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Recently

Recently, I purchased kitchen vinyl from this company, and the experience was fantastic. The staff provided excellent assistance every step of the way. The delivery, spanning from Manchester to East Anglia, was quick and seamless, taking just a week from the time I placed my order. I would definitely consider using their services in the future.

25 de diciembre de 2025
Opinión espontánea
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Respuesta de Carpets And More

Thank you for the lovely review! We're delighted you were happy with your experience with us, and glad all went well with the quick delivery. We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Impressed with carpet made into area Rug

I’ve been extremely impressed with this company. I found the carpet I wanted on their website at a very competitive price and called to ask if it could be made into an area rug. They contacted the binding company, quickly emailed me a quote, and were both efficient and polite throughout — they genuinely seemed to care.
Once we placed the order, I was kept updated on the progress and delivery was arranged without any hassle. The rug arrived well packaged, and it looks fantastic in our home. It’s completely transformed and zoned our large open-plan lounge.
I would highly recommend this company.

9 de diciembre de 2025
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Respuesta de Carpets And More

Thank you for the wonderful review!
We're delighted you love your beautiful new rug, and the service received - we appreciate your business. If you need anything else please don't hesitate to get in touch!

Valorada con 5 estrellas sobre 5

A very helpful and reliable company

I recently bought vinyl for my kitchen from the company. The sales people were extremely helpful throughout the process. Delivery from the Manchester area to East Anglia was swift and efficient (one week from order to delivery). I would certainly use them again.

28 de noviembre de 2025
Opinión espontánea
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Respuesta de Carpets And More

Thank you for the wonderful review! We're glad you found the process easy the staff helpful, and delivery prompt! If you need anything else please don't hesitate to get in touch and we'd be happy to assist!

Valorada con 5 estrellas sobre 5

Efficient service

Efficient service, great price and excellent helpful staff. Very pleased and would recommend

22 de noviembre de 2025
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Respuesta de Carpets And More

Thank you for the lovely review! Glad you would be pleased to recommend - we look forward to welcoming you back!

Valorada con 4 estrellas sobre 5

Carpet was laid down nice but a…

Carpet was laid down nice but a radiator valves was broken and balanced back into place so I wasn't aware of.it being damaged. Did inform C.M manager Morgan and any knowledge was swiftly denied. This valve is in a small space between a door that had the carpet placed in so it really could only be broken by them. I've been in my.home 3 years and other than setting the.heat level on this radiator I have not had any reason to be in or near the valve. Since sending the picture of valve to them I have got no response.
Just ensure that you check valves and cross check their work that nothing has been damaged. Other than that they did do a good job with the carpet

16 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent quality and quick delivery

This is the second time I’ve ordered carpet for the whole house from carpets and more. Exactly the same carpet as was sold in carpet right but for half the price. Delivery was prompt as stated. Will definitely use again

4 de septiembre de 2025
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Respuesta de Carpets And More

Thank you for your repeat business! Glad we were able to save you money on your purchase and deliver everything in time. Hope you enjoy your beautiful new flooring!

Valorada con 5 estrellas sobre 5

Easy to navigate website

Easy to navigate website, kept well informed throughout the process and delivery with tracking was prompt, on time and courteous.

19 de noviembre de 2025
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Respuesta de Carpets And More

Thank you for the wonderful review! We're delighted you were pleased with the shopping experience, delivery and service. We hope you enjoy your beautiful new flooring and look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Great price for quality carpet

Great price for quality carpet, delivery on time & fast response to any queries, I saved a lot ordering online & arranging my own fitter. Would definitely recommend.

9 de septiembre de 2025
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Respuesta de Carpets And More

Thank you for the wonderful review! We're delighted you received everything on time and are pleased with the finished product. We're pleased to hear you would be happy to recommend us. We look forward to welcoming you back!

Valorada con 1 estrellas sobre 5

Poor communication and management

Huge prices for products and labor, total lack of communication and assistance after the contract ends, insufficient and unqualified staff. Regardless of the value of the contract, at the end of it they don't even answer the phone if you need maintenance. My recommendation is to stay as far away from this company as possible.

28 de agosto de 2025
Opinión espontánea
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Respuesta de Carpets And More

Dear Marius - we believe this review may have been left in error. We do not offer any contract work, labour services, or maintenance — our business is a supply-only online retailer for carpets, vinyl, laminate, LVT and wood flooring.

It sounds like your experience relates to a different company. We’d appreciate it if you could double-check and update your review accordingly so it can reach the correct business.

If you’d like to confirm, please feel free to contact our team at sales@carpetsandmore.co.uk
or call us on 0800 092 1670 — we’d be happy to assist in clarifying this.

Valorada con 5 estrellas sobre 5

carpetting 3 rooms in a jiffy

Very friendly and helpful staff in the shop and the same applies to the fitters who laid 3 carpets in no time at all and made useful suggestions regarding the fiddly bits ! Thanks !

28 de abril de 2025
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Respuesta de Carpets And More

Thank you for the lovely review! We are delighted you are happy with your purchase, we look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Carpet shipping to Iceland

After sifting through countless carpet samples and consulting a textile expert, I became certain that a natural‑fibre carpet was the only choice for my stairs. I finally discovered the ideal one in just the right hue: the Cormar Malabar Two Fold in Balm. But as anyone who’s been to Iceland knows, local pricing can feel like a bad joke. The salesperson explained that the carpet would need to be specially ordered and estimated the cost at around £110–£123 per square metre to import it. That was simply beyond my budget.

Determined, I explored the option of sourcing it directly from the UK. A brief online search led me to Carpets And More — unlike other stores I contacted, they promised international delivery. I reached out and was lucky to connect with the exceptionally kind and helpful Eloïse. I paid for 28 sq m of carpet plus shipping all the way to my home in Iceland—and everything went exactly as hoped. The carpet was delivered to my door at no extra cost beyond the quoted transport. It arrived beautifully packaged, completely intact, and even included a detailed care‑guide from Cormar.

Now that the carpet has been laid, I couldn’t be happier. I think fondly of Eloïse and the other team at Carpets And More, whose assistance made this smooth and pleasurable experience possible. If any of them ever find themselves in Reykjavík, I would be delighted to buy them a drink and share a chat. My dream carpet now graces the stairs—soft, warm, and even more beautiful than I dared hope. Last, but not least, The difference in price was enough to cover the cost of the carpet installers — my transaction with Carpets And More ended up saving me a substantial amount.

10 de octubre de 2025
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Respuesta de Carpets And More

Thank you for such a wonderful review! We were particularly excited about your delivery to Iceland, and are so pleased that you have been happy with the service and your order. We're glad to hear we were also able to save you money on your order too despite shipping from the UK! We will be sure to take you up on that generous offer for a drink if ever we are in Reykjavík! Thank you once again for your valuable business, and if you need anything else please don't hesitate to get in touch as we'd be delighted to welcome you back!

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