Akram & Jason were a pleasure to deal with. When they realised the order would not arrive in time we changed the order for a better cheaper carpet.
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Akram & Jason were a pleasure to deal with. When they realised the order would not arrive in time we changed the order for a better cheaper carpet.
La empresa ha respondido
We had a slight problem with some of the flooring and rang Jason and he immediately contacted the manufacturer and had replacement flooring delivered the next day. His level of customer service and pr... Ver más
Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Ver más
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Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Ver más
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Gould House, M20 4ZE, Manchester, Reino Unido
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Paid a lot for their delivery which was scheduled two weeks after payment.
and delivery date confirmed by email.
Where they say
"We do also advise not to book fitting before delivery is confirmed by our team"
It was confirmed by email. So their excuse to me is invalid.
By midday on the delivery day nothing had been delivered.
Contacted C&M to find out delivery time only to find that the vehicle had broken down - in which case why didnt they contact me? (this did seem like an excuse to me)
Couldn't give another delivery time except that it would be the next day which is a Saturday. But I would have to wait until 17:00-17:30 on the Friday when they could confirm!!! Where I was told it would now be Monday AM. Really!!
When I asked for a refund on the delivery charge was informed it was nothing to do with them.
Massive inconvenience to me and the price this company charge is not cheap,
First and last time I would use this company and I would defiantly not recommend them.

Respuesta de Carpets And More
We got exactly what we ordered with no fuss, and on time..

Respuesta de Carpets And More
I had an absolute nightmare with this company. After ordering my carpet, I phoned to confirm the delivery date then booked a fitter 2 days after this. However, my carpet was 3 days a late and I ended up having to pay a fitter when there was no carpet to fit. Phoned them multiple times, was always told that they would phone back but they never did. Even got an email saying that it had arrived when it happened.
I gave 2 stars as the guy on the phone was nice if not very helpful.

Respuesta de Carpets And More
From start to finish orderd a high end range of carpet santino royal akram and Jason was fantastic would highly recommend many thanks again
Mark
Leeds

Respuesta de Carpets And More
Good selection of carpets at good prices. Easy to deal with and good advice when calling before placing my order. Small issue with delivery date. Would certainly purchase fro again

Respuesta de Carpets And More
Great service, ordered goods on the Wednesday and was told delivery for the following Tuesday as it was bank holiday, goods arrived next day.
Would definitely use again

Respuesta de Carpets And More
Great company,super helpful would throughly recommend. Will be looking at these next time I need carpet

Respuesta de Carpets And More
Great website and good choice of flooring, carpets etc
Only negative was delivery was not on time stated and if I hadn’t rang to check and ask I wouldn’t have known when I would have received my order, believed to have been a transport issue

Respuesta de Carpets And More
Easy to order online. Easy to speak to a person. Rang the delivery driver to get an ETA for me. My underlay was missed off by accident but they arranged for delivery first thing (literally 6am!) Next day as I had the fitter coming that morning. Very pleased wouldn't hesitate to recommend or use again.

Respuesta de Carpets And More
Second time I’ve ordered from Carpets and More.
Cheapest price for the carpet I was after. Excellent service. Friendly member of staff when I called them to check delivery. Carpet delivered ahead of time - delivered into house for me. Polite and pleasant delivery man
Carpet exactly what I ordered and happy with it.
Will be using again

Respuesta de Carpets And More
Customer service is top notch, they noticed that we may have made a mistake with our order and reached out to confirm. We had indeed, they were happy to resolve on our behalf. Thank you so much!

Respuesta de Carpets And More
If you know what you want (the website is a bit clunky) you really can’t fault Carpets and More. Economic and very efficient!

Respuesta de Carpets And More
Excellent service, from placing order to delivery. Communication superb and delivery exactly as promised. Thank you will order from yiu again for next requirements. Jayne Harrison

Respuesta de Carpets And More
We have bought three carpets from the company now and all went very smoothly. Carpets weren’t in stock but we were kept informed and they arrived on the dates arranged

Respuesta de Carpets And More
Excellent service , helped us out a lot highly recommended. Not many suppliers left that you can count on but you certainly can count on carpets and more. Thank you

Respuesta de Carpets And More
Great customer service on the phone. Amazing proce compared to places in bristol. Only downside is as they didn't come out to measure we didnt realise we wouldn't get the carpet up the stairs - it had to go up scaffold and in via a velux!
Highly recommended - Akram and his colleague Jason provided exceptional customer service and very keen prices when I recently purchased 2 carpets. They provided me with regular updates and even chased up the delivery driver on the day of delivery to provide me an accurate time of arrival.

Respuesta de Carpets And More
Bought chevron parquet flooring for my living room and vinyl for our pantry and I am obsessed! Service, speed, delivery and everything else was super. Thank you!

Respuesta de Carpets And More
First time using Carpets and More, small hitch with delivery but got sorted immediately and delivery made first thing next morning. Good communication from the team and great prices on carpet and underlay, what's not to like. Will use Carpets and More again. Thanks guys

Respuesta de Carpets And More
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