Carpets And More Opiniones 

207
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Akram & Jason were a pleasure to deal with. When they realised the order would not arrive in time we changed the order for a better cheaper carpet.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a slight problem with some of the flooring and rang Jason and he immediately contacted the manufacturer and had replacement flooring delivered the next day. His level of customer service and pr... Ver más

Valorada con 5 estrellas sobre 5

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

207 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

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(207)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Do not expect delivery on the scheduled and paid for delivery date

Paid a lot for their delivery which was scheduled two weeks after payment.
and delivery date confirmed by email.

Where they say
"We do also advise not to book fitting before delivery is confirmed by our team"
It was confirmed by email. So their excuse to me is invalid.

By midday on the delivery day nothing had been delivered.
Contacted C&M to find out delivery time only to find that the vehicle had broken down - in which case why didnt they contact me? (this did seem like an excuse to me)
Couldn't give another delivery time except that it would be the next day which is a Saturday. But I would have to wait until 17:00-17:30 on the Friday when they could confirm!!! Where I was told it would now be Monday AM. Really!!
When I asked for a refund on the delivery charge was informed it was nothing to do with them.
Massive inconvenience to me and the price this company charge is not cheap,

First and last time I would use this company and I would defiantly not recommend them.

11 de agosto de 2023
Opinión espontánea
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Respuesta de Carpets And More

Thank you for your feedback. We're terribly sorry if you experienced a delay in your order - we have looked into this and can see it was scheduled for the very next working day and have been received. Thank you once again for your valued business.

Valorada con 5 estrellas sobre 5

We got exactly what we ordered with no…

We got exactly what we ordered with no fuss, and on time..

11 de mayo de 2023
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Respuesta de Carpets And More

Thank you for your lovely review and valuable business! We're delighted you were pleased with your purchase, we look forward to welcoming you back.

Valorada con 2 estrellas sobre 5

Carpets arrived very late

I had an absolute nightmare with this company. After ordering my carpet, I phoned to confirm the delivery date then booked a fitter 2 days after this. However, my carpet was 3 days a late and I ended up having to pay a fitter when there was no carpet to fit. Phoned them multiple times, was always told that they would phone back but they never did. Even got an email saying that it had arrived when it happened.
I gave 2 stars as the guy on the phone was nice if not very helpful.

2 de junio de 2023
Opinión espontánea
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Respuesta de Carpets And More

Thank you for your feedback. We are so sorry to hear about the minor delay on your delivery. Your order was delivered 2 days after your requested dates to Cornwall which in some cases does take minorly longer to fulfil. We do also advise not to book fitting before delivery is confirmed by our team. We are sorry for any inconvenience nonetheless and hope you enjoy your lovely new flooring.

Valorada con 5 estrellas sobre 5

From start to finish orderd a high end…

From start to finish orderd a high end range of carpet santino royal akram and Jason was fantastic would highly recommend many thanks again
Mark
Leeds

10 de mayo de 2023
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Respuesta de Carpets And More

Thanks so much for the lovely review! We're delighted you're happy with your order and the service received - we look forward to welcoming you back!

Valorada con 4 estrellas sobre 5

Easy and pleasant to deal wth

Good selection of carpets at good prices. Easy to deal with and good advice when calling before placing my order. Small issue with delivery date. Would certainly purchase fro again

17 de marzo de 2023
Opinión espontánea
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Respuesta de Carpets And More

Thank you for the review and your valuable business! Glad you liked the selection, prices and service. And thank you we look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Great service

Great service, ordered goods on the Wednesday and was told delivery for the following Tuesday as it was bank holiday, goods arrived next day.
Would definitely use again

4 de abril de 2023
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Respuesta de Carpets And More

Thank you for the lovely review! We're delighted you were happy with the service and your order - thank you once again for your valued business, we look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Great company,super helpful would…

Great company,super helpful would throughly recommend. Will be looking at these next time I need carpet

15 de marzo de 2023
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Respuesta de Carpets And More

Thanks so much for the lovely review! We are delighted that you are happy with the service and your order. We'd be happy to welcome you back should you need anything else.

Valorada con 3 estrellas sobre 5

Great website and good choice of…

Great website and good choice of flooring, carpets etc
Only negative was delivery was not on time stated and if I hadn’t rang to check and ask I wouldn’t have known when I would have received my order, believed to have been a transport issue

4 de abril de 2023
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Respuesta de Carpets And More

Thank you for your feedback we are glad you were happy with the choice of flooring we offer. We are so sorry for any inconvenience caused with the delivery, the Friday and Monday bank holidays cut our weeks short for deliveries, we're glad everything arrived OK nonetheless and we'd be happy to assist if you need anything else.

Valorada con 5 estrellas sobre 5

Excellent prices and service

Easy to order online. Easy to speak to a person. Rang the delivery driver to get an ETA for me. My underlay was missed off by accident but they arranged for delivery first thing (literally 6am!) Next day as I had the fitter coming that morning. Very pleased wouldn't hesitate to recommend or use again.

28 de marzo de 2023
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Respuesta de Carpets And More

Thank you for the great review and feedback! We're glad you got everything on time and on budget - we'd be delighted to welcome you back!

Valorada con 5 estrellas sobre 5

Great prompt service

Second time I’ve ordered from Carpets and More.
Cheapest price for the carpet I was after. Excellent service. Friendly member of staff when I called them to check delivery. Carpet delivered ahead of time - delivered into house for me. Polite and pleasant delivery man
Carpet exactly what I ordered and happy with it.
Will be using again

21 de marzo de 2023
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Respuesta de Carpets And More

Thank you for your repeat business, we're delighted to be of service and that you're happy with your purchases - sounds terrific that your order was delivered early and that driver was pleasant. We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Customer service is top notch

Customer service is top notch, they noticed that we may have made a mistake with our order and reached out to confirm. We had indeed, they were happy to resolve on our behalf. Thank you so much!

20 de marzo de 2023
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Respuesta de Carpets And More

Many thanks for your valued business and glad we could be of service! Don't hesitate to get in touch if you need anything else as we'd be delighted to welcome you back!

Valorada con 5 estrellas sobre 5

If you know what you want

If you know what you want (the website is a bit clunky) you really can’t fault Carpets and More. Economic and very efficient!

16 de marzo de 2023
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Respuesta de Carpets And More

Thank you so much for the valuable feedback! We are currently in the process of a massive upgrade to our website, soon customers will be able to enjoy browsing all the great products we have on offer seamlessly. We are delighted you are happy with our service and your order - we look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Excellent service all round from start to finish.

Excellent service, from placing order to delivery. Communication superb and delivery exactly as promised. Thank you will order from yiu again for next requirements. Jayne Harrison

24 de enero de 2023
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Respuesta de Carpets And More

Thanks for your lovely review! We're delighted you're happy with your order, communication and delivery- we looking forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Great Experience

We have bought three carpets from the company now and all went very smoothly. Carpets weren’t in stock but we were kept informed and they arrived on the dates arranged

20 de enero de 2023
Opinión espontánea
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Respuesta de Carpets And More

Thank you very much for your repeat business and valuable feedback! We're delighted you are happy with the service and communication. We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service , helped us out a lot highly recommended. Not many suppliers left that you can count on but you certainly can count on carpets and more. Thank you

21 de diciembre de 2022
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Respuesta de Carpets And More

Thank you for the great review - we're delighted you can count on us and look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Highly recommended

Highly recommended - Akram and his colleague Jason provided exceptional customer service and very keen prices when I recently purchased 2 carpets. They provided me with regular updates and even chased up the delivery driver on the day of delivery to provide me an accurate time of arrival.

15 de diciembre de 2022
Opinión espontánea
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Respuesta de Carpets And More

Many thanks for your lovely review - we're delighted you're happy with your purchase and the service received! We look forward to welcoming you back should you need anything else, we are at your service!

Valorada con 5 estrellas sobre 5

Incredible service

Bought chevron parquet flooring for my living room and vinyl for our pantry and I am obsessed! Service, speed, delivery and everything else was super. Thank you!

4 de noviembre de 2022
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Respuesta de Carpets And More

Thank you for your valuable feedback - great choice on the flooring! We're delighted you're happy with your order, the service and delivery! We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Would recommend carpets and more

First time using Carpets and More, small hitch with delivery but got sorted immediately and delivery made first thing next morning. Good communication from the team and great prices on carpet and underlay, what's not to like. Will use Carpets and More again. Thanks guys

8 de noviembre de 2022
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Respuesta de Carpets And More

Thank you for your lovely feedback and valued business! We're delighted you were happy with the service and would shop with us again, we look forward to welcoming you back!

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