The caviar, smoked salmon and truffles were all good Quality and very much enjoyed. When there was an issue with the shipping, I reached out and they insured that it reached me in time for my gatherin... Ver más
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Consulta las opiniones de los clientes
Easy ordering experience and then a prompt phone call to verify shipping details! Order arrived in less than 24 hours, and to Saskatchewan. Another call to verify I received the shipment, right after... Ver más
La empresa ha respondido
Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... Ver más
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My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think eithe... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de alimentos gourmet
- Productos de alimentos
- Proveedor de productos comestibles
- Mayorista de mariscos
Escrito por la empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Información de contacto
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
175 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Louissa,
Your order was shipped on Monday, October 16 and UPS attempted to deliver it on Tuesday, October 17 but no one was there to receive the package.
Your order has been available for pickup since then at the nearest UPS pickup point.
Please see your UPS tracking number that was emailed to you on Monday, October 16.
Please don't hesitate to contact our team should you need anything else.
Customer service is terrible
Customer service is terrible
My request to return the product was rejected
Never consider or inconvenience customers
I don't care about the money either. I don't care whether you refund the money or not. your company is terrible.
13 de octubre de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Raymond,
Thank you for your review. Since we sell fresh and perishable products, we do not accept returns as stated in our policies and as our team explained to you.
You contacted us saying that you missed the UPS delivery
and our team responded right away explaining that it was available for pickup at the UPS store.
We apologize for any inconvenience this may have caused.
My order arrived quickly and was…
My order arrived quickly and was packaged well. Got a free ice pack out of it!
30 de julio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Rachel,
Thank you so much for your review. We hope you enjoy your order and look forward to serving you again soon!
no product …
no product in stock despite what website said and allowing me to pay. however, quick refund!
17 de septiembre de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Jude,
Thank you for your review and feedback.
We apologize for running out of stock and not updating our online store in a timely manner.
Our team contacted you right away to inform you that we ran out of stock and issued a full refund immediately.
We hope to get the opportunity to serve you again in the future and apologize for any inconvenience this may have caused.
We got exactly what we ordered
We got exactly what we ordered, and super fast. I would definitely order from them again!
24 de septiembre de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Carole,
Thank you so much for your review! We look forward to serving you again soon!
Lumpfish Row
The Lumpfish Row was nice, but was very soft and didn’t have that pop that i was looking for.
14 de agosto de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Zachary,
Thank you for your review and valuable feedback. Lumpfish is not as "crunchy" as other types of roe such as salmon or trout.
We are happy that you enjoyed it and look forward to serving you again soon!
Site was easy to use
Site was easy to use, prices are fair.
My products arrived in thawed ice ( a very hot day) and I was concerned about the caviar. It was fine but I’d be following up with the delivery service in the future. The quality was very good and the product delicious.
The truffles were woody and nearly tasteless: disappointing. I would think twice about ordering truffles again but would likely try other caviar based on quality.
2 de septiembre de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Marisa,
Thank you so much for your review and for bringing the truffles to our attention.
One of our managers will give you a call tomorrow to get more information and give you a full refund for the truffles.
We are deeply sorry about that but glad to hear that you liked the caviar.
We hope to get the opportunity to serve you again!
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Toni,
Thank you so much for your review! We look forward to serving you again soon :)
timing
The communication too weak, request price and invoice, take too long time.
Sorry. Please accept my apologize. The comment is not for your company. Your reply is very fast as I asking information in April 2023. I already replied to your rating by email late of April 2023. I gave your company 5 star on that email.
23 de abril de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Tony,
Thank you for your review. Can you please let us know how you tried to contact us?
We answer all emails within 6 hours and all chat requests within seconds but we cannot find any communications from you.
Please accept our most sincere apologies if we missed any of your emails, calls or live chats.
Update: Hi Tony, thank you for your reply. If you could update this review to reflect that or remove it it would be appreciated as this 3-star rating hurts our overall score. Thank you so much!
One of our managers will give you a call tomorrow regarding this matter.
Excellent all around experience.
Excellent customer service, premium products and failsafe shipping.
18 de agosto de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Mitchell,
Thank you so much for your review. We look forward to serving you again soon!
Fast shipping
Fast shipping, the cooling bag was completely melted and very hot, but the products were in excellent condition fortunately.
Thanks
7 de agosto de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Paulo,
Thank you for your review. We are so happy to hear that you liked your order.
PS: It is normal for the ice packs to melt by the time the order arrives.
All our products are pasteurized and perfectly safe unrefrigerated for up to 72 hours
We look forward to serving you again soon!
We
Granted
Granted it was shipped, but it didn’t arrive cold, or even cool. And the flavour and texture were not very good when I did try some. Threw the remainder in the garbage.
2 de agosto de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Michael,
Thank you for your review and bringing this situation to our attention. One of our managers will give you a call tomorrow to learn more and resolve the situation to your full satisfaction. We look forward to speaking with you.
Update: 15-08-2023:
Thank you for taking the time to chat with us and letting us know about the issue. Given the circumstances and as promised, we've gone ahead and refunded your order in full.
We hope to get the opportunity of serving you again soon!
The product arrived when promised and…
The product arrived when promised and the guidance from the online chat was very good and fun too.
31 de julio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Pauline,
Thank you for your review! We hope you enjoy your products and look forward to serving you again soon!
I placed my order for truffles on July…
I placed my order for truffles on July 24th. Paid $19 for one day shipping and still have not recieved. Promised a replacement product on July 31st, have not recieved it either?
22 de julio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Mark,
Thank you for your review. Please accept our most sincere apologies for the delay, Canada Post lost all our packages from that day.
We re-shipped your order today and it will arrive in the coming days.
We've gone ahead and refunded 50% of your order as a token of apology for the situation and will also provide you with a special discount on your next order.
We thank you for your patience while we resolved this for you and again, we are so sorry for the delay.
10 days post order and still not…
10 days post order and still not delivered.
As an update. I am very satisfied with the prompt customer service addressing my concerns.
21 de julio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Susan,
Thank you for your review. Please accept our most sincere apologies for the delay, Canada Post lost all our packages from that day.
We re-shipped your order today and it will arrive in the coming days.
We've gone ahead and refunded 50% of your order as a token of apology for the situation and will also provide you with a special discount on your next order.
We thank you for your patience while we resolved this for you and again, we are so sorry for the delay.
Amazing!
First time trying Caviar and I can't find it anywhere locally. This arrive fast and is delicious!
14 de julio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Sherry,
Thank you for your review! We are so happy to hear your order was delicious and arrived quickly. We look forward to serving you again soon!
Professional fast service
I am very impressed with CaviarHub. Delivery was timely, have tasted the caviar, delicious. The company seems very professional and it made me very confident using their sévices. I will definitely use them again.
6 de julio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Judi,
Thank you so much for your review and kind words! We are so happy to hear that you loved our caviar and service.
We can't wait to serve you again soon!
Love the product…
6 de mayo de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Susan,
Thank you so much for your review, we are so happy to hear that you loved the lumpfish roe. We look forward to serving you again soon!
High quality and very convenient
13 de junio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Tanya,
Thank you for your review, we are so happy to hear that you like your caviar and truffles! We look forward to serving you again soon!
Awesome products and delivery
Fresh and genuine products with proper delivery in one day
13 de junio de 2023
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Atabak,
Thank you so much for your review. We are so happy to hear that you liked your order and look forward to serving you again soon!
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