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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We ordered the chair based on the looks and price. We didn't actually notice the electrical massage side of the chair , and to be honest having now experianced it would not have chosen that option, it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My chair was just out of warranty when the main cylinder failed, leaving my nose at desk height. I called, provided the details, the call was efficient and positive, the part wasn't to expensive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a Ergo Mesh Chair at the turn of the year. Excellent product, selected among other things on higher weight capacity. I hadn't anticipated that it would at the same time just be bigger.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So good I bought a second one. These days you worry about on line purchases - scale size quality - all variables. So I can only say brilliant things on this crew. Superb service, respectful deliv... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para oficinas

Información proporcionada por diversas fuentes externas

The largest variety of office furniture with over 60% off retail price from ChairOffice, the specialist office furniture supplier. Order online from anywhere in the UK.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

523 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(523)

86 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Based on a recommendation

Purchased chairs on a recommendation from a friend. From placing the order to delivery, everything was quick and efficient. The quality of the chairs is fantastic, easy to setup. I wouldn’t hesitates to shop with you again or recommend you to daily or friends.

28 de octubre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Such a lovely review, thankyou very much! So glad you're happy with our service and more importantly the chairs!! Thanks again for the 5 stars and hope to speak to you again soon!

Valorada con 5 estrellas sobre 5

amazing company

Very efficient, furniture amazing, arrived as promised the next day. Re-ordered another few pieces 2 days later with the same fabulous level of service. I would truly recommend this company.

25 de noviembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thankyou so much for such a lovely review and of course the repeat business, so glad you were happy with all aspects of the ordering process! thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Great quality customer service for…

Great quality customer service for great quality items, a trusted source for officr chairs, essential when the main online retailers are selling overpriced junk that are much lower quality these days.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

So glad you are happy with not only the quality of our products but our service too! Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

New chair!

The chair arrived within three days of ordering it, I love it now that its together, other chairs used to be absolute agony fir my hypermobile hips, but now I can sit a lot more comfortably than I used to be able to, If someone was more able bodied, it'd probably be the most comfortable office chair they've ever sat on :D

15 de octubre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

oh what a wonderful review, thankyou so much, so glad the speed of delivery and of course the comfort of the chair was pleasing for you, hope you continue to enjoy your purchase, thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

I had a chair which after 5 years had…

I had a chair which after 5 years had snapped a couple of screws making it unusable. They were very helpful and sent me a fix pack for £20.

20 de noviembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Many thanks for the review and its great that some minor issues doesn't always result in having to purchase a whole new chair, thanks for the 5 stars and great to see a few new parts can have your chair working as good as new again!

Valorada con 5 estrellas sobre 5

Great All Round

Great comms. Great price Great chair. Will definitely buy from this company again.

15 de diciembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Many thanks for the lovely review, can't ask for anymore than this! thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Wonderful and so comfortable.…

I had a chair with casters which locked and meant I couldn't roll across the floor and the front of the seat sloped forward, This meant I tipped forward and almost fell when trying to move. This chair is WONDERFUL. It rolls, the chair front is raised so that I don't slip off and it is SOOO comfortable. Well done to the manufacturer and vendor. Recommended!

21 de noviembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thankyou for such a lovely review, so glad you are happy with your new model this is exactly what we want to hear. Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Excellent product

Excellent product, very professional service.

12 de diciembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thank you for such a nice review, two of the things we work the hardest on so its nice to see your pleased with this. Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Great quality office chair.

I can’t fault the service I received. From the time I placed the order to delivery I was kept informed of the delivery progress which was also soo speedy. Really happy with the quality of the chair which looks fab with my new setup. I wouldn’t hesitates to shop with you again or recommend you to daily or friends. Top quality. Top service. Great value. What more can you ask for.

11 de diciembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

perfect review, as you mention what more can we ask for in your review. so happy you were pleased with every aspect of the ordering process and more importantly the quality of the chair! thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Exceptional service

My experience with this company has been nothing but exceptional.

I found the storage furniture I was looking for to match an existing Grey Oak desk. After a price comparison,Full range were 25% cheaper than the previous suppliers for the same range.

On assembly, one of the doors had some slight damage. A single email later and a replacement was on its way, which arrived the next morning.

Would use again without hesitation.

27 de noviembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thank you for taking the time to write a review. We are pleased that you would not hesitate to use our company again.

Valorada con 5 estrellas sobre 5

Very prompt delivery

Very prompt delivery

13 de noviembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thankyou so much for the review!! so many of our chairs are next day delivery and so glad you were happy with the service! thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Karen

From point of contact in placing order to receiving the order, the service was excellent. The chair was easy to assemble with clear instructions provided.It is really comfortable to sit on and easy to operate.
Would have no hesitation in the future of using yourselves again. We are really pleased customers.

14 de noviembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thankyou for such a wonderful, so nice to see a shout out for our team on the service and of course most importantly your happiness with teh chair! thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Great service

We have bought a number of office chairs, all have arrived very quickly and we've been pleased with the products. When I needed a chair to suit a taller employee, I rang up and was talked through the most suitable options which was very helpful.

6 de noviembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thankyou for the review! glad our team we're able to help with all your needs! thanks for all the business we have received - look forward to the next project and thanks again for the 5 stars!

Valorada con 1 estrellas sobre 5

The card payment function on their…

The card payment function on their website wasn’t working so I decided to call them up to make payment over the phone. Spoke to an incredibly rude woman whose obnoxious tone was quite something. She told me because I had entered the wrong postcode the transaction didn’t go through. I know my own postcode, but an intriguing position for someone for someone to take when they have no knowledge of what anyone’s postcode would be. She then suggested there was insufficient funds in the account. Anything other than the possibility their system wasn’t working. Totally bizarre to be so hostile to someone just wanting to make a purchase. Based on the call I decided not to proceed with the order and actually found the same product for a better price elsewhere.

28 de octubre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thank you for taking the time to share your feedback. After reviewing the situation, I can confirm that our system was functioning correctly. It appears the issue stemmed from an incorrect postal address being entered during the order process. While your bank may initially authorize the payment, our payment provider performs an additional security check to ensure the billing address matches the card details. If there's a mismatch, the transaction is declined before any funds leave your account—this helps your bank return the money promptly and protects against potential fraud.
We take customer security very seriously and use advanced cybersecurity measures to safeguard all transactions.
I’ve also listened to the conversation you had with our representative. From what I heard, they were doing their best to explain the situation clearly and professionally. I’m sorry to hear that your experience felt otherwise, and I truly regret any frustration caused. Our intention is always to provide helpful and respectful support.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Great quality chairs. Competitive price. Very happy all round and will use chair office again if we need further chairs.

27 de octubre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thank you for your review. We are pleased that you found the service excellent, and the chairs of great quality. We look forward to supplying you in the future.

Valorada con 5 estrellas sobre 5

Great service

Great service, they supplied a replacement gas strut. Easy to replace. Saved me having to buy a new chair

21 de octubre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thanks for the review, couldn't agree more - if a replacement part will do the job we have a whole page dedicated to them(https://www.chairoffice.co.uk/parts/) to continue the lifespan of your chair! thanks for the 5 stars!

Valorada con 5 estrellas sobre 5

Very happy with both the chair and…

Very happy with both the chair and service I received.
When I got the chair, I felt it was a bit low for me, so asked if there were any solutions. I was advised I could buy a bigger gas lift. I was sent videos of how to change the lift (not as simple as you may hope) and the next cylinder was sent out very quickly.
First class communication throughout, and the new cylinder worked a treat, and I am now extremely comfortable in my new chair.

13 de octubre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

This is lovely to see, so glad our helpful team were able to make sure your chair was just right for you! thanks for the review and of course for the 5 stars!

Valorada con 2 estrellas sobre 5

Poor customer service from the manager

The chair is fine but I wasn’t impressed by the customer service from Rich. My chair was due by Friday 12 September and I was without a chair (long story) expecting this to be the case – as I work from home, this is quite significant.
Nearing Friday 12th I still hadn't had confirmation of delivery so I called and spoke to Rich, who said he was a manager; he said I'd been sent an email advising the chair model I’d purchased was made to order (despite no mention of this on the website) and that the chair would be delivered much later than 12th (latest 29 Sept) as they were awaiting parts. I did not receive this email.
Since I was now facing 2 weeks more without a chair, and I work from home, I asked if any goodwill compensation could made – he got extremely uppity and said he wouldn't offer more than £5, which I think is very poor.
Granted he offered a full refund and to cancel the order but this wasn't the point; I still wanted the chair. Disappointing, and I came away from the phone call feeling quite upset at his attitude.

10 de septiembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thankyou for taking the time to leave us a review, sorry for the experience you feel you have had, i have gone through the emails and phonecall logs and unfortunately don't agree with the tone you mentioned, as per the conversation, we are sorry a delay in the production of the chair meant we couldn't get to you as soon as we hoped! Hope now the chair has been received you are happy with your product.

Valorada con 2 estrellas sobre 5

Lasted a month and had to mod it.

The recline goes way too far back for an office chair. I glued a block to the plate to stop it going back so far. The padding in the seat pretty much became flat after a month. It's now like sitting on a wooden board.

12 de septiembre de 2025
Opinión espontánea
Logotipo de Chairoffice

Respuesta de Chairoffice

Thank you for your review. I have looked and cannot see any correspondence regarding your issue with the chair. If you would like to contact us and email over images of the issue we will be more than happy to look into this for you and try to remedy the issue.

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