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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We used CG as an intermediary to facilitate selling on eBay and Shopify and shipping all the products from our stock held at Amazons various fulfilment centres. After a lot of research, we found t... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We tested most of the competition before settling on Channelgrabber, our business needs a slick listing mechanism as we have new products coming all the time. Whilst others managed inventory well, l... Ver más

Valorada con 5 estrellas sobre 5

We, been using C.G. for a number of years to aggregate all of our sales channels into one stock control system. The system is easy to learn and navigate. And have found the staff to be always helpful... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Channelgrabber has allowed us to grow our sales and manage multiple websites and sales channels without the need for extra staffing. It's testament to the software that over 6 years from our new busin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de soluciones para eCommerce

Escrito por la empresa

ChannelGrabber is an international software company that has developed and markets an online solution for multichannel retailers that helps them sell more, through any retail destination, delight their customers and conquer administration. ChannelGrabber's unique software automates product content optimization, listings, order management, inventory management, billing, shipping and messaging all in one place. Designed for any size of business, large or small, ChannelGrabber enables retailers to reach, sell to and retain more customers.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(140)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic stock control system

Fantastic stock control system. Great support team who are at hand to help you with training and on-going support.

20 de septiembre de 2021
Opinión espontánea
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Respuesta de ChannelGrabber

Thank you for your kind words, our support and training teams appreciate the feedback!

Team ChannelGrabber

Valorada con 5 estrellas sobre 5

I've been customer of CG for 9 years…

I've been customer of CG for 9 years (OMG where did that time go). They have grown with me and offer a great value flexible plan. The interface a simple enough to use, its easy to get new staff using the system. We have tried other systems over the years just to see if someone else can do better, but to be honest we have ended up coming back and sticking with them. We will shortly be using other services they offer which I have great confidence that they will help us grow and develop to the next stage.

17 de septiembre de 2021
Opinión espontánea
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Respuesta de ChannelGrabber

Time does indeed fly - as you can see from the date of our response here!

We thank you for your kind review of the system

Team ChannelGrabber

Valorada con 5 estrellas sobre 5

Takes the pain out of multi-channel online sales!

We have been using Channel Grabber for a few years and it really does simplify our business processes. Selling online through multiple channels (website and ebay) creates challenges managing stock but Channel Grabber manages this seamlessly. Also allows us to consolidate all orders and print invoices and postage labels - and despatch items through the Channel Grabber interface rather than jumping between ebay and our website.

Back up from Channel Grabber support is good - and there's plenty of help available in online articles.

Would highly recommend (and have done!) to any online retailer who is selling across multiple platforms.

1 de septiembre de 2021
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Rob,
Thank you for your review and continued custom, as well as your recommendations. We are looking forward to an exciting year ahead.

Team ChannelGrabber

Valorada con 5 estrellas sobre 5

Great for small businesses

An excellent tool for any e-commerce business. Integration to the major ecommerce sites is seamless, stock control is a doddle with stock automatically updated across all platforms. Would recommend even for a small business like mine

25 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cost effective ecommerce management

A simple, cost effective and easy to use system which integrates seamlessly with our sales platforms. Technical issues are rare and are rectified quickly. Makes managing our ecommerce department much easier.

19 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very good service

Channel Grabber has helped integrate all our sales platforms and stock control, making our working process easier to control. The customer service and response time to queries have been impeccable. We are very happy to be using Channel Grabber.

18 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic online platform

Fantastic online platform for collating orders from numerous sales channels. Main benefit over other similar platforms is the ability to answer messages on all platforms from one place. Great customer service as well.

18 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very reliable

We've been a CG user for getting towards 10 years which tells you all you need to know.
Any critical updates get dealt with promptly and customer service is excellent.
Hoping they continue to improve the features within the system and evolve in the coming years.

13 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would recommend

As a small business this has defiantly helped me with stock management with the platforms I list on. Was very helpful with the set up and always happy to help with any issues I have had. Would defiantly recommend! :)

12 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service-always looking to improve

After researching different companies to manage our online sales channels,we went with Channel Grabber as the pricing seemed competitive(initial set-up fee wasn't mentioned at first but we went with it anyway)Initial introduction was with Dan who was very helpful and then we were passed to Clare for the onboarding phase.She was great and very patient and was always available when issues cropped up in the early stages.Matt has also been a top man.Still getting the hang of some of the features as and when time will allow.You must have a CREDIT account with your couriers/Royal mail to integrate with Channel grabber-Pay as you go won't work-They really need to integrate with Parcel2go as this company covers Hermes,DPD,Parcelforce,DX and many others so would make sense as we don't use the postage integration at the moment.Most issues we have had are with Amazon(of course) -Orders coming in German/French from EU marketplaces-now we have abandoned selling to EU sadly because of Brexit hassle this will probably go away.Recently had a courtesy call asking for suggestions going forward and offers of listing/website/social media help which we will look into.Overall very satisfied

11 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have been using Channel Grabber for…

We have been using Channel Grabber for around 6 months now, it has totally revolutionised our business. Last year was a big year for our online side of the business however with our old system we were spending too many hours each month processing orders, sorting invoices for customers, keeping check of stocks between our selling platforms. With Channel Grabber we can do all of this on one platform making things more streamline for us and enabling us to expand the business and introduce more products, something we wouldn't have been able to do last year due to staff taking too long processing orders.
The staff at Channel Grabber have been amazing helping out with the integration for all our platforms, as with any new system teething issues occurred but they were quick to sort these and if it was a user error issue they were able to tell us where we had gone wrong too.
I would recommend Channel Grabber to anyone wanting to grow and streamline their business.

15 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

An Ideal package for a growing small business

As a small business using Channel Grabber has helped me expand my business, it has allowed me to integrate all my sales channels & stock control from one place freeing up my time and making my job a lot easier. Very easy to use & great customer care.

6 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Mis-sold

On paper it seems perfect - manage multiple sales channels in one place, all comms dropping in one inbox and seamless integration of shipping services. Except we didn’t get that far as we were mis-sold to in our initial call. Our offering involves up to 60 variants of an individual product, of which we offer over a thousand different types. This is complex, but we were reassured of CG’s capabilities after explaining it in detail. Came to onboarding and the agent was great, but she soon realised it wouldn’t work. Directed towards accounts for a potential refund but heard nothing except a payment reminder. Had to also explain to them about mis-selling from CG, and was promised a quick reply. That was 4 months ago. Several hundred pounds out of pocket for a small business isn’t a joke. But we’ve survived. So keep the money, I’ll keep this review here.

16 de enero de 2026
Valorada con 4 estrellas sobre 5

Happy with the service received

29 de abril de 2021
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Uniconomy,

Thank you for the 4 star review! We'd love to hear what we could do to make it a 5 ;) do get in touch and let us know

Kind Regards,
David Freel

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