We called to book a callout visit because the alarm system activated overnight. Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully o... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Your engineer was helpful and fixed the issue quickly. Your telephone answering service left a lot to be desired... Could not find our account correctly despite a number of prompts with our busines... Ver más
La empresa ha respondido
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... Ver más
La empresa ha respondido
We recently had a full refit, the guys arrived promptly and caused little disturbance. Very professional and proficient and work completed by close of business. very impressed.
La empresa ha respondido
Información sobre la empresa
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Servicio de seguridad contra incendios
- Tienda de equipos de seguridad
- Servicio de seguridad
Escrito por la empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Información de contacto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
10 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
All good Kenny the engineer as well as…
All good Kenny the engineer as well as Joe are really good
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Kevin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
communication with us is poor
communication with us is poor, but you are keeping the fire extinguishers checked
9 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite issues with communication.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
nice guys not intrusive
7 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Glynis,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
Following a warning that a battery in one of the detectors was low, we rang Chubb and they arranged for their local engineer to visit that same afternoon. The engineer checked our system, replaced all the batteries, and ensured everything was working correctly.
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Guy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer Lewis called ahead of visit
Engineer Lewis called ahead of visit, always polite and nice to talk to.
4 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Teresa,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
excessive labour charges
We asked for an additional detector to be installed as we have a contract with yourselves for our fire alarm, extinguishers & emergency lighting. A very high quote was received which included 8 hours of labour at £95.37 per hour + VAT which seemed excessive so we requested the invoice to include a timesheet to account for the actual time taken to carry out the simple install. It only took 3 hours from start to finish and the engineer was off site before 1200, which was recorded on CCTV, however, the invoice arrived incorrectly stating that the off site time was 1700 and no timesheet was included
We will be reviewing our contract with Chubb!
3 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Grimston Medical Centre,
We are truly sorry to hear about your disappointing experience with our customer support following your recent appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Engineer was polite and professional
Engineer was polite and professional. No problems at all.
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineers did their best to solve…
The engineers did their best to solve the problem while explaining the process to us
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Emma,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Martin’s attitude
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Andew,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Although during the call out the…
Although during the call out the engineer was able to rectify the problem, it seemed to have stemmed from a service that had been carried out the week before.
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are very sorry to hear about the issues you have faced at your recent appointment. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
genuine professional
having a genuine, pleasant, professional, who knows his job well, attend site to keep a check on our fire equipment puts your mind at rest
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Mrs Meshke,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service at reasonable price and…
Great service at reasonable price and engineer always very polite.
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Patricia,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service again from Mike the…
Excellent service again from Mike the Engineer.
30 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer, Mike! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Simon,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear David,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We recently had a full refit
We recently had a full refit, the guys arrived promptly and caused little disturbance. Very professional and proficient and work completed by close of business.
very impressed.
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Martin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We called to book a callout visit…
We called to book a callout visit because the alarm system activated overnight.
Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully operational.
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Paula,
Thank you for your wonderful review for our engineer, Daniel! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Paul,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Severe lack of communication
Severe lack of communication. Struggled to get anyone on the phone. A second return was required and nothing was actioned or communicated for months.
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Kevin,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.