I had a call from my regular Chubb technician, who was in the neighbourhood,and wanted to do a service.It was convenient as I was going to ring about something that appeared on my screen.He arrived an... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The engineer did a very good job. The reason for the 4* is that we learnt from the engineer that we have not had monitoring since October 2025 due to the BT changeover, which also means we have been p... Ver más
La empresa ha respondido
David from CHUBB provided an excellent service during the recent visit. He is always pleasant, courteous, professional, and extremely helpful in everything he does... Ver más
La empresa ha respondido
I can't fault the service I recently received from our local Chubb team. From turning up bang on time, they completed the install quickly and efficiently and took me through the new alarm system at t... Ver más
La empresa ha respondido
Información sobre la empresa
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Servicio de seguridad contra incendios
- Tienda de equipos de seguridad
- Servicio de seguridad
Escrito por la empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Información de contacto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
9 mil opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Chub has always been excellent…
Chub has always been excellent efficient
And punctual five stars
15 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Satisfactory service
Engineer informed me that he was on his way to carry out the routine service.
He was friendly, respectful,efficient and it was comfortable to have him in my home.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Melanie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very happy with the service from Ms…
Very happy with the service from Ms Watt at HQ and the engineer who was responsible for the recent visit at my home -
Service engineers service has always been timely professional and courteous
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Anand,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always helpful…
Craig is always very informative and polite, it is a pleasure to work with him.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear David,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I Have waited for an update regarding a…
I Have waited for an update regarding a quotation after many phone calls and emails and no reply I have decided not to renew my routine inspections with Chubb
1 de mayo de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear Sandra Haggert,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Visit to rectify a fault which was…
Visit to rectify a fault which was dealt with promptly and efficiently.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Nicola,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer did a very good job
The engineer did a very good job. The reason for the 4* is that we learnt from the engineer that we have not had monitoring since October 2025 due to the BT changeover, which also means we have been paying a pointless monthly line rental since that time. I expect Chubb to give full refunds for both these issues.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Andy,
Thank you for your positive feedback for our engineer. We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Annual check
Joe was punctual, polite and knowledgeable. He carried out the inspections efficiently and followed on with the necessary paperwork immediately.
21 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
always friendly and never any issues
15 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Daniel,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
i got the run around when trying to…
i got the run around when trying to reset my system by phone. they told me I had to have an Engineer call, which he did. 1 minute later system reset. a few minutes later a bill for £150 plus VAT. Extortionate. i am looking for a new alarm company,
15 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Best regards,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Chris,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Fab Engineer!
Damian is always so helpful explaining issues in a simplified way and resolving issues in a timely manor.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear D Russell,
Thank you for your wonderful review for Damian! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Polite knowledgeable.efficient
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Andrew,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Polite and helpful member of staff.
22 de mayo de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear Emma,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
they came in explained what needed to…
they came in explained what needed to be done and just got on, kept us informed.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great customer service
With me being new to the site the member of staff that visited here went above and beyond to help me understand the alarm system. He was very friendly and polite. He ensured I felt confident by the time he left.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service and super helpful…
Excellent service and super helpful engineer. Arrived early and explained the servicing process, working through quietly and efficiently.
Offered support and advice with the extinguishers in the building and site safety.
22 de mayo de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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