We called to book a callout visit because the alarm system activated overnight. Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully o... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Your engineer was helpful and fixed the issue quickly. Your telephone answering service left a lot to be desired... Could not find our account correctly despite a number of prompts with our busines... Ver más
La empresa ha respondido
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... Ver más
La empresa ha respondido
We recently had a full refit, the guys arrived promptly and caused little disturbance. Very professional and proficient and work completed by close of business. very impressed.
La empresa ha respondido
Información sobre la empresa
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Servicio de seguridad contra incendios
- Tienda de equipos de seguridad
- Servicio de seguridad
Escrito por la empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Información de contacto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
10 mil opiniones
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Severe lack of communication
Severe lack of communication. Struggled to get anyone on the phone. A second return was required and nothing was actioned or communicated for months.
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Kevin,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
everything good as always
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
All i needed was a pin number from my…
All i needed was a pin number from my control panel which to my memory we were never given when it was installed. The engineer was passing anyway and you charged me £250.00 for a few minutes work.
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Adrian,
We are very sorry to hear about the issues you faced at the recent appointment. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Always a great servfice from the guys…
Always a great servfice from the guys that come out to us.
Thank you :)
1 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Jackie,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very helpful
Very helpful, worked around us, showed us how to use the new equipment.
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Lee was excellent
Lee was excellent in making the experience really easy and explaining the changes that had taken place for the different extingushers that needed to be swapped.
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Marc,
Thank you for your wonderful review for Lee! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer was very efficient and…
The engineer was very efficient and professional.
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Colin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent, professional service…
I always get excellent service from Graham, my local Chubb engineer
7 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Joanne,
We are delighted to hear such positive feedback for our engineer. Graham! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
great service
Friendly, very knowledgeable engineer - always happy yo go the extra mile!
8 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and efficient maintenance visit.
7 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear J Roe,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Dealt with my call quickly and…
Dealt with my call quickly and professionally. Thankyou. I didn’t catch your name so apologies about that but you had amazing customer service :)
7 de julio de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear Ellie,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Although we consider your prices too…
Although we consider your prices too high, we cannot fault your Engineer Sean who always looks after us.
Very considerate and professional .
7 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Winston Ellis,
Thank you for your honest feedback.
We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
STAFF WERE VERY HELPFUL AND INFORMATIVE
27 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Your service representative was very…
Your service representative was very polite and carefull regarding our equipment.
30 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Malcolm,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Polite helpful person on the phone
Polite helpful person on the phone. Very efficient.
7 de julio de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear Liz,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
yearly service
The engineer came at the appointed time period and worked diligently to service my alarm system in a timely manner. Left everything in a clean and tidy position.
7 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear George,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Scott
I wanted to report a fault & got through to Scott. He dealt with the problem quickly & efficiently. Great phone manner & very polite & friendly.
All the staff are all the same. Great stuff
7 de julio de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear George,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The engineer phoned me to confirm his…
The engineer phoned me to confirm his arrival time.
He was helpful and efficient.
7 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Colin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
ChubbVisit
engineer arrived and got straight on with it . the job (changing a vibration sensor ) was completed in about 25 minutes. tested the alarm and went . all good
3 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Mark,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer explained the issues and…
Engineer explained the issues and suggested ways to resolve. was professional and efficient and left the work area clean and tidy. Very good service provided by James.
7 de julio de 2026
Respuesta de Chubb Fire & Security UK
Dear Grace,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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