Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Ver más
La empresa ha respondido
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Ver más
La empresa ha respondido
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
La empresa ha respondido
Información sobre la empresa
- Tienda de alarmas antirrobo
- también en la categoría
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Proveedor de sistemas de seguridad
- Servicio de seguridad
- Tienda de equipos de seguridad
Sobre SECOM Plc
Escrito por la empresa
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Información de contacto
52 Godstone Road, CR8 5JF, Kenley, Reino Unido
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The gentleman is always on time and…
The gentleman is always on time and very polite
30 de septiembre de 2026
Respuesta de SECOM Plc
Hi Janice
We're happy to hear our engineer is consistently punctual and courteous. Your feedback is appreciated and has been passed on. Thank you.
Kind regards.
Lorraine.
Professional and polite.Neat and tidy.
Neat ,tidy, polite and professional workmen and job completed satisfactorily.
30 de septiembre de 2026
Respuesta de SECOM Plc
Hi Mrs Leonard
We're happy to hear that our engineer left your space clean and completed the work to your total satisfaction. Thank you.
Kind regards.
Lorraine.
Efficient and very friendly and prompt…
Efficient and very friendly and prompt service
30 de septiembre de 2026
Respuesta de SECOM Plc
Good morning
Thank you for the feedback. We are glad our team delivered an efficient, prompt and friendly service.
Kind regards
Lorraine.
Respuesta de SECOM Plc
Good morning
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer reliable and helpful and this feedback will be passed on.
Kind regards.
Lorraine.
The man who visit was very professional
24 de septiembre de 2026
Respuesta de SECOM Plc
Hi Sally
Thank you for your wonderful 5-star review. We are so pleased to hear that you found the service provided by the engineer very professional. Your positive feedback is greatly appreciated.
Kind regards.
Lorraine.
Friendly service
24 de septiembre de 2026
Respuesta de SECOM Plc
Good afternoon
Thank you for taking the time to review us. We really appreciate the positive feedback about our service.
Kind regards.
Lorraine.
Fantastic service every time
Fantastic service every time. Dylan, their engineer is one in a million. A superstar and absolute gentleman!
24 de septiembre de 2026
Respuesta de SECOM Plc
Hi Kevin
We are so glad to hear about your fantastic experience with the service provided by Dylan. Your feedback is greatly appreciated and has been shared with Dylan and his manager.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Hi Alan
We're so glad to hear our engineer provided efficient service. Thank you for your kind words which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
First Class
24 de septiembre de 2026
Respuesta de SECOM Plc
Hi Gerry
Thank you for your 5 star review on the first class service provided by our engineer. You kind feedback is greatly appreciated.
Kind regards.
Lorraine.
Your representative was excellent.
24 de septiembre de 2026
Respuesta de SECOM Plc
Hi Tim
We're so happy to hear that our engineer provided you with excellent service. We truly appreciate your kind feedback and this will be passed on.
Kind regards.
Lorraine.
The engineer who came was exceptional…
The engineer who came was exceptional in all ways.
14 de septiembre de 2026
Respuesta de SECOM Plc
Hi Kaz
We're truly glad to hear our engineer provided such an exceptional experience. We appreciate your kind words and these will be passed on.
Kind regards.
Lorraine.
Efficient and helpful
Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He was a credit to the company.
18 de septiembre de 2026
Opinión espontánea
Respuesta de SECOM Plc
Hi Liz
We're so happy to hear about your positive experience with our service technician. It's wonderful to know that Jamie was friendly, efficient, and thorough while addressing your fire alarm needs and clearly answering your questions. We truly appreciate you sharing your kind words and your feedback has been shared with Jamie and his manager.
Kind regards.
Lorraine.
The best of the best
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my house.
14 de septiembre de 2026
Respuesta de SECOM Plc
Hi Margaret
We're so glad to hear that our engineer consistently provides you with such a positive and reassuring experience. We truly value your trust and appreciate your kind words about their professionalism and friendly demeanor.
Kind regards.
Lorraine.
the engineer was very pleasant
the engineer was very pleasant, and thorough.
he was also very sympathetic, as I had only lost my husband 2 months ago.
14 de septiembre de 2026
Respuesta de SECOM Plc
Hi Christine
We are truly grateful for your kind words and are glad to hear our engineer provided thorough and sympathetic service during such a difficult time. We appreciate you sharing your experience.
Kind regards.
Lorraine.
I found the engineer very efficient he…
I found the engineer very efficient he carried out all the system checks and everything was fine
Very good service
9 de septiembre de 2026
Respuesta de SECOM Plc
Hi Mr Smith
We're so glad to hear our engineer provided efficient service and that everything was found to be in order. We appreciate you sharing your positive experience.
Kind regards,
Lorraine.
So called Maintenance Visit
As Secom gave us no advance warning, we were most reluctant at first to allow their so-called representative in the house to carry out a six-monthly maintenance check. Nevertheless, after showing us his badge, that he appeared in a SECOM van and appeared to be doing all the right things, we relaxed somewhat. The company should communicate better.
8 de septiembre de 2026
Respuesta de SECOM Plc
Good morning Peter
Thank you for your feedback regarding your recent maintenance visit.
We have checked our records which show your scheduled maintenance (PPM) was allocated on August 21st, which would have triggered a notification letter. Additionally, a reminder email was sent to you three days prior to the visit. We have noted your comments regarding the communication process for our internal review.
We are pleased that our representative was able to provide the necessary identification and complete the maintenance check to your satisfaction.
Kind regards.
Lorraine.
Dylan was professional and friendly
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
7 de septiembre de 2026
Respuesta de SECOM Plc
Hi Klim
We are so pleased to hear about your positive experience with our service and our engineer, Dylan. We truly appreciate your long-standing loyalty and kind words. Thank you for your wonderful feedback.
Kind regards.
Lorraine.
The engineer who attended was very…
The engineer who attended was very personable and he is a credit to your company.
3 de septiembre de 2026
Respuesta de SECOM Plc
Hi Mark
We're glad to hear our engineer provided excellent service and represented us well. We appreciate your kind words and will share these with the engineer.
Kind regards.
Lorraine.
Professional service all round
We have used Secom for well over 20 years now and that in itself gives the recommendation.
Booking easy, maintenance guy friendly and no issues.
7 de septiembre de 2026
Respuesta de SECOM Plc
Hi Mr and Mrs Turgoose
We truly appreciate your long-standing loyalty and are delighted to hear about your positive experiences with our booking process and friendly maintenance engineer. We value your feedback.
Kind regards.
Lorraine.
Competence of Engineer to put right the…
Competence of Engineer to put right the lack of previous maintenance
3 de septiembre de 2026
Respuesta de SECOM Plc
Good morning
We're glad our engineer could effectively address the maintenance needs. Thank you for your positive feedback.
Kind regards.
Lorraine.
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