We called to book a callout visit because the alarm system activated overnight. Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully o... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Your engineer was helpful and fixed the issue quickly. Your telephone answering service left a lot to be desired... Could not find our account correctly despite a number of prompts with our busines... Ver más
La empresa ha respondido
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... Ver más
La empresa ha respondido
We recently had a full refit, the guys arrived promptly and caused little disturbance. Very professional and proficient and work completed by close of business. very impressed.
La empresa ha respondido
Información sobre la empresa
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Servicio de seguridad contra incendios
- Tienda de equipos de seguridad
- Servicio de seguridad
Escrito por la empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Información de contacto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
10 mil opiniones
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Chubb engineer excellent
The engineer arrived when he said he would. He was courteous and efficient. He explained the fault clearly.
28 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Would have been 5 stars
Would have been 5 stars, however the alarm was never reset in the cash/devault room at Hoeford depot after the system was tested.
We have an audit due soon and if the auditor found this, we would have failed this element.
20 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Mark,
We are very sorry to hear about the issues you faced. This is not reflective of our service standards
Your feedback is valuable to us, and we will use it to improve our processes.
If you have any further comments or need assistance, please feel free to contact us.
Sincerely,
The Chubb Fire and Security Team"
Engineer Lee was extremely helpful.
Engineer Lee was extremely helpful.
Chubb quite expensive for a call out but service good
20 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Liz,
Thank you for your honest feedback. We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Sincerely,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
excellent service
12 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Lee,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I had a fault with the system so I…
I had a fault with the system so I requested an engineer visit. Gareth, who is my usual engineer, came that day and the issue was resolved
26 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Jill,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good Engineer.
28 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The tradesman is very quick and…
The tradesman is very quick and comprehensive and lets us get on with our work.
Good service.
19 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Charlie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Problem solved fast
Paul knows our school and system, so dealt with our issue quickly, and is always happy to offer advice.
27 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Nicola,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your engineer came out pretty quickly…
Your engineer came out pretty quickly at near midnight on a very hot day and was able to diagnose and fix a problem with our wiring. He had great customer service skills and was a pleasure to talk to.
27 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful, friendly and efficient
Always good to have continuity of personnel.Paul was as usual helpful, friendly and efficient.
25 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Linda,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer arrived on time
The engineer arrived on time. He behaved in a professional maner and completed the alarm service explaining the steps he took as he went about his work. Finally he left the house as he found it with no mess left behind.
A job well done.
27 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Edward,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent communication and visit from…
Excellent communication and visit from engineer. He was friendly and professional, very helpful in discussing options.
27 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Rachel,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
appointment booking easy and staff…
appointment booking easy and staff pleasant to deal with.
19 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Michael,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Richard
Richard is so efficient and professional, gets on with the job with speed and very knowledgeable about his job, explains everything clearly.
27 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Colin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great servicem
The engineer is very competent and does an excellent job. Goes above and beyond to make sure everything is as it should be.
26 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Karen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Attend call out when I needed them
Attend call out when I needed them. Engineers were very helpful.
19 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb alarm inspection
The Chubb engineer arrived in good time and did an efficient inspection and test of our alarm system. Very friendly and courteous as always.
26 de junio de 2026
Respuesta de Chubb Fire & Security UK
Dear Ronald,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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