The same friendly and efficient engineer who has been here several times before, we like the continuity. He phoned the afternoon before our appointment to ask if he could bring it forward as he was in... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Queried the problems we were having with the keypad at the annual service. Discussed with the visiting engineer and decided on a new keypad to replace the ancient keypad we had. This was duly fitted... Ver más
La empresa ha respondido
Booking service appointment simple and fast. Service engineer friendly and efficient while here. However we never had a call from them saying they were on there way and it was a morning appointment(... Ver más
I wanted to leave a quick review to highlight the incredible customer service I received from Saiqa. She was helpful, professional, efficient, and made the whole process completely hassle-free. It’s r... Ver más
La empresa ha respondido
Información sobre la empresa
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Servicio de seguridad contra incendios
- Tienda de equipos de seguridad
- Servicio de seguridad
Escrito por la empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Información de contacto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
11 mil opiniones
Invita a los clientes a opinar
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Engineer was really good very tidy and…
Engineer was really good very tidy and worked quickly
explained what one needed changing and ones that are fine to continue using
5 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Chris,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
George is always friendly and helpful
George is always friendly and helpful. Nothing is too much trouble. He's a credit to your company.
11 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Jonathan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Well done Chubb
Engineer carried out thorough survey and work needed and inspection report was detailed and useful. The visit was occasioned by an earlier complaint.
12 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Steve,
We are delighted to hear positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Jo,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always a pleasure to see him
12 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Angie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Graham is always pleasant to deal with…
Graham is always pleasant to deal with and gets the job done quite quickly.
11 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Janice,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Respuesta de Chubb Fire & Security UK
Dear Anthony,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
What a complete professional Gary our…
What a complete professional Gary our engineer is - we are always impressed with his work ethic and his help in answering any of our queries and making us feel comfortable with our Chubb alarm
11 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Marilyn,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
David was extremely helpful and…
David was extremely helpful and professional with some issues we wanted to sort. Always extremely polite.
11 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Really friendly and helpful staff
Really friendly and helpful staff. Beverley sorted out my appointment quickly and efficiently. I have always found this company to be reliable and quick to respond if there are any problems with the security system.
11 de agosto de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear Sheila,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Perfect
On time after warning me several hours before of ETA.
Polite, neat and efficient
11 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Joan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Punctual and reliable
Punctual and reliable. Inspector was very knowledgeable- as you’d expect
4 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Trish,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Efficient service from the advisor
Efficient service from the advisor.
Polite and knowlegeable.
11 de agosto de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Marc was efficient and answered any…
Marc was efficient and answered any queries we had.
4 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful and Polite
After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (within 5 hours, not 48) and will be coming out tomorrow.
11 de agosto de 2026
Opinión espontánea
Respuesta de Chubb Fire & Security UK
Dear Vanessa,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
engineer great
10 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Someone at Chubb needs to speak to me
Someone at Chubb needs to speak to me. Your invoice does NOT accept an email response.
I did not agree to this appt.,you just turn up.
Your sales agent in January told me the security system at 1 Churchgates was too old to continue servicing and recommended we considered a replacement.
I arranged a meeting with each of my 3 tenants along with your engineer on the 15th June. we thoroughly discussed all the possibilities and on the recommendation of your engineer decided not to have a new system and that the old should be removed.
Each of my 3 tenants have their own security for their floors.
I am not impressed.
There is no personal service, Chubb believe a couple of emails for us to respond to is enough.
Malcolm Naish
11 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Mr Naish,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Annual Service
Annual Service
Carried out efficiently.battery replaced no problems found. The Technician was efficient helpful and explained clearly the process. He arrived when promised.
10 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Easy booking and Nick was as punctual…
Easy booking and Nick was as punctual and excellent as ever.
11 de agosto de 2026
Respuesta de Chubb Fire & Security UK
Dear Mr Vyas,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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