The Chuckling Cheese Company Opiniones 

12.210
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I do enjoy your cheeses. I have ordered from you before and will again but never during summer months as the ice pack is always melted even in October so I do worry about the cheese life. I know they... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I SIMPLY ADORE THIS CHEESE. THIS COMPANY IS VERY HIGH END RIGHT FROM THE PACKAGING TO THE CHEESE. EVERY CAŔE IS TAKEN IN PRESENTING THIS LOVELY BOX OF WELL PACKAGED CHEESE. I ADVOCATE TO ALL CHEESE... Ver más

Valorada con 2 estrellas sobre 5

First thing you notice with your santa's boot cranberry cheddar is the thickness of wax covering way to much so getting less cheese for your money secondly the wax is right on the cheese no protectiv... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Sister ordered for my birthday treat, due to arrive 17th June. No show, no contact from company either to buyer or receiver. Sister contacted company by phone on 18th June to find out what happened... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Delicatessen
  2. también en la categoría
  3. Almacén de cerveza
  4. Fabricante de quesos
  5. Quesería
  6. Tienda de chocolate
  7. Tienda de regalos

Sobre The Chuckling Cheese Company

Escrito por la empresa

The Chuckling Cheese Company | Great British Artisan Cheese

A family-run artisan cheese company based in Skegness, Lincolnshire UK - The business was started in 2012 by husband & wife, Stuart & Emma Colclough. It was later incorporated as The Chuckling Cheese Company Ltd in 2015

The husband and wife duo, Emma and Stuart Colclough set out on their cheesy adventure hosting market stalls at local events around the United Kingdom. During this time is when the cheese team began to grow and soon become notorious for Flavoured Cheddar and our widely developed range of unique flavoured cheese. Offering over 40 different flavours.

We’re not just a cheese company, we also have a wide range selection of chilli jams, craft beers, vodkas, coffee syrups, fudge bars, sweet meringues, and lots more. In 2016 we opened our first Chuckling Cheese Shop in the Skegness Hildred's Centre, then in the next two years, we opened two other stores. One in Doncaster Frenchgate Shopping Centre and another in Middlesbrough Hill Street Shopping Centre. In 2020, we grew the company further by opening two more shops, in Merry Hill Shopping Centre in Brierley Hill near Birmingham and one in Metrocentre in Gateshead near Newcastle. At our shops, you will find an extensive product offering, such as baked goods, cheese sampling, and a freshly baked cheese toastie.

Visit a shop near you and meet our company mascot, Munchie Mouse.

To this date, we still remain a family-run business that has a wide range of quality products to offer our day-to-day customers as well as Trade and Wholesale Customers, alongside offering a range of Corporate Gifting options.

Visit our website!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

12 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(12.210)

440 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, bought itens as a gift, nicely packaged and secure (one was glass jar.of pickle)
Will use again..

16 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Valorada con 5 estrellas sobre 5

Great service order my cheese's on the…

Great service order my cheese's on the 29th July delivered on the 31st July, i was a bit worried at first after some of the reviews but there was no need. Would use this company again well done and thank you.

1 de agosto de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Valorada con 1 estrellas sobre 5

It won't let me leave zero stars but…

It won't let me leave zero stars but this is what they deserve!
My delivery arrived with the gel pack split and the contents all over the cheese. This wouldn't have been an issue had the parcel not been thrown about so much that the wax was all broken off the truckles exposing the cheese inside to the gel that had leaked out of the packet To compound the issue, the parcel was left in full sun, directly under a sign saying don't leave parcels here - take them to the back door! The wax all melted and the whole lot turned into a slimy, mushy mess that I had to throw away as it was not fit for human consumption. It took 3 tries to wash the gunk off my hands.
When I contacted them and explained what had happened they said if I wasn't prepared to fish the whole sorry mess out of the bin and take photos then they were not going to do anything. Their customer service is non existent and I would not recommend shopping with this company as they don't give a hoot once the money is in their hands.

30 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you may have experienced issues with your order.

As mentioned in our emails, we do require certain information regarding in order to provide you with the appropriate resolution. Without this, we cannot investigate accordingly. If you have experienced issues with your order, we always recommend that you contact our dedicated Customer Service team as soon as possible with photos so that they may assist you promptly.

We can see that a goodwill gesture was provided, despite not having the information requested. If you would like any further assistance, please continue your communication with us via the existing email thread.

Valorada con 5 estrellas sobre 5

The cheeses were very good but…

The cheeses were very good but disappointed with the size of the crisps at £1.75

7 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 5 estrellas sobre 5

Absoultly deliacous my 3rd order for…

Absoultly deliacous my 3rd order for myself.a very good selection off cheeses.have sone very good offers.really pleased with chuckling cheese company😀

26 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 2 estrellas sobre 5

Failed delivery and poor customer service

Ordered a cheese pack as a gift, on 3rd, first delivery date (express delivery) 8th which I accepted. Delivery date then changed to tbc. After ringing told one item out of stock. Had to phone again a week later to chase up, item now back in stock but no delivery date set, agreed to get it out asap but not advised of new date. Another week later I had an invoice by email so can only presume delivery had been made.
Poor customer service, would not use again.

3 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you are unhappy with your experience thus far. We kindly request that you contact our Customer Service team via the app so that they may assist you accordingly.

Valorada con 4 estrellas sobre 5

Bought a mystery box

Bought a mystery box. Great value. 8 pieces of cheese although 6 had fairly short dates on-within a month. Plus some other bits. Less variety than last time but that’s the fun of it. Delivery was 8 days late so don’t rely on expected date. Will buy again

15 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We 'swiss' you the best!

Valorada con 5 estrellas sobre 5

Fabulous choice of delicious cheeses…

Fabulous choice of delicious cheeses (especially the Pickled Onion cheddar truckle) and crackers. Always arrives on time, however don't be surprised if Royal Mail dump your parcel on the doorstep without notification during a heatwave, in spite of the "perishable goods" label. I'm thinking about booking a wedding cake with Chuckling Cheese, but am hesitant to due to the delivery issues. Otherwise, top notch!

8 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 5 estrellas sobre 5

A wide range of quality products…

A wide range of quality products available on their website, everything weve purchased has been very tasty. We love their products so much we keep going back for more. Very reasonable prices, excellent communication at every stage from order through to delivery. Items are well packaged and delivery is fast. They also have generous offers available for returning customers.

29 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

That's 'Gouda brie' the best review, thank you so much!

Valorada con 1 estrellas sobre 5

Cheesed off

Cheese boxes I received on the 7th of July contained out of date cheeses dated end of June or on the same day 7th july, however after several phone calls I eventually got through to them and they are sending replacements

7 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you may have experienced issues with your order. If you have experienced issues with your order, we recommend that you contact our dedicated Customer Service team as soon as possible with photos so that they may assist you promptly.

We are pleased to see that a resolution has been provided for you

Valorada con 2 estrellas sobre 5

Punctured ice pack

The ice pack was punctured so the whole parcel was wet and crystals all over everything, must have been packed this way as all the outer packaging was intact though wet, unfortunately we did not take photos as we binned all the packaging as we didn’t know what the ice pack was made from, and because I did not take photos my complaint was dismissed.

6 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Valorada con 5 estrellas sobre 5

Difficult to choose which cheese to…

Difficult to choose which cheese to try. Had 3 different flavours with some crackers. Went down well with the family. Will certainly order agsin.

1 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Valorada con 5 estrellas sobre 5

The cheese arrived when they said they…

The cheese arrived when they said they were arriving and I've had quite a bit of it and really enjoy it so when I finished the cheese I will order some more

11 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 5 estrellas sobre 5

Very pleased with my order and we are…

Very pleased with my order and we are enjoying all the cheeses I bought. We are having a ploughman's this evening and the cheeses will be star of the meal. Big thank you.

11 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

That's 'Gouda brie' the best review, thank you so much!

Valorada con 1 estrellas sobre 5

Have not received order. And not going too

Have not received my order on date requested so very disappointed. Hopefully comes next day .After putting this review after 5 emails to them , eventually got reply, giving me refund & no reason why order was not delivered….. total lack of customer care

10 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Valorada con 5 estrellas sobre 5

I brought the cheese's for my husband…

I brought the cheese's for my husband for father's day ( He loves cheese)
Well he was over the moon with them all and the variety. He has enjoyed every single one of them. He also liked the stout that I brought too. So would definitely recommend. We will be ordering from there again in the near future.

20 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Valorada con 1 estrellas sobre 5

out of date items

out of date items, spam emails constantly
i will never shop again and advise others to do the same

1 de julio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you may have experienced issues with your order. If you have experienced issues with your order, we recommend that you contact our dedicated Customer Service team as soon as possible with photos so that they may assist you promptly.

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