I specifically asked for a certain delivery date 26th June. I received a message saying it would be delayed, but when I received the message it was too late to do anything about it.
I finally received it 1st July.
I was told they were caring for their staff in the hot weather, which I can understand, so we’re working a little slower. Why couldn’t customers be told sooner about delays.
I get the impression, once they’ve had your money they couldn’t care a toss. The time they took to answer my questions was beyond.
Certainly won’t be doing business with this firm ever again

My cheese order arrived hot and sticky rang customer service and sent pictures. They said they couldn't see oil leaking out. So did not want to help. I emailed them again saying I am not happy with this cheese and not taking it to the party. They did not email me back so had to put most off the cheese in the bin £48 I spent on cheese. Disgusting they do not give refunds.

The hot honey cheese was delicious, and the chilli cheese biscuits were lovely with it, arrived after my chosen date, but knowing Royal Mail that was probably down to them.

The Chuckling Cheese is my absolute favourite cheese company. Delicious cheese and crackers!
Quick and easy transaction. Speedy delivery.

This was my first order with Chuckling Cheese, and I had hoped for a positive experience.

I placed my order on 19th June and selected a preferred delivery date of 27th June. I received no communication about any delays, so I naturally expected it to arrive as requested. When nothing had arrived by 29th June, I contacted customer service to cancel the order.

On 30th June, I was told the order had already been dispatched and that nothing could be done. However, I noticed that the dispatch notification email had only been sent 35 minutes before I received the email stating it was too late to cancel, which was very frustrating.

This was only a trial purchase to see what the company was like, but based on this experience and the lack of communication, I won’t be ordering from Chuckling Cheese .

I wrote to customer services who said nothing could be done but feedback would be taken on board .

Ordered this for my brothers Birthday was in formed day after due delivery date was delayed. Three days later was told they don’t guarantee delivery date and due to heat they were taking care of staff . Five days later I informed them if not delivered today I want a refund. The company could not deliver so gave me refund. Obviously this was still not ready for delivery. If this is for a special delivery occasion do not order from this company you won’t get it. I hate leaving bad reviews but on this occasion it’s absolutely warranted .

Not arrived on time 4 days ago email advising delay but would be on route within 24hrs and they would email me, 4 days later no email no orders. I had 2 orders here for 2 seperate people. This has left me apologising and promising that i did order them a gift. So upset by this

What is the point asking a preferred delivery date to then send an email saying there’s a delay! No answer to any emails or chat messages. I ordered as a birthday gift, had to purchase elsewhere and now I have an order somewhere in cyber space. You need to get rid of the preferred date option and just state that you’ll send it when you can be bothered. Utter rubbish customer service.

Follow up to the reply from this company,
You state you have no email from myself, yet I had a reply?
I call bull

My order number CC79102, was placed on the 21.6.2026, 7 days later two mails that where not even responded too and several phone calls totalling 45 minutes waiting, just to be told they are busy.
I was told I would be notified when the cheese products where shipped. Nothing
The products have mostly a very short shelve life. I wished to cancel my order due to the above but can't due to the above. Very disappointed.

Sister ordered for my birthday treat, due to arrive 17th June. No show, no contact from company either to buyer or receiver.
Sister contacted company by phone on 18th June to find out what happened. Lots of excuses and promised to send by next week.
Timeless Selection arrived on 19 June by Royal Mail, cooler pack was warm but cheese was okay.
In summary, poor show for company not alerting buyer about delayed delivery, there is email these days, also need bigger cooler packs if delays continue to happen. It has been hot weather recently!

I can't fault the cheese but customer service not so good we are called a liar because the cold was to not put on the offer of hot maple cheese it pulls have been free if you spend £20 add that put the code in and you get that for free but I did not see where you can put the code when the phone up and asked about it he said he did I stopped the first time and he said don't deal with emails or messages about offers so I don't use the offers anymore because you can't use them

The cheese orders were delivered on time and were excellent value. I experienced a small problem (not the fault of Chucking Cheese) but the company took it upon itself to respond to my concerns rapidly and exceeded my expectations. Well done and thanks

Ordered a gift hamper for Father’s Day, when it arrived it was not the same cheese as advertised, unfortunately the cheese flavours that were sent is not something my dad would enjoy so he gave it away. When informing the company they refunded 10% which is not really satisfactory I would have rather they kept the 10% and sent the correct cheese!

I was looking forward to receiving my selection of delicious artisan treats mystery box, but unfortunately I ended up with 10 cheeses (2 xmas) and 4 x 20g chutney jars (3 the same). With the short shelf life this deal wasn't worth it for me and I wouldn't purchase a mystery box again.
I did have a good delivery experience.

Lovely cheeses. Lemon celo is my favouite but all great.
I buy at christmas time as gifts and treat myself now and again.
Delivery on time and in perfect condition 5 *****

The Chuckling Cheese Company is basically what happens when great cheddar develops a sense of humour.
They’re all about bold, slightly bonkers flavours—think black garlic, sticky toffee, even gin-infused cheese (which somehow works). The cheeses are rich, crumbly, and unapologetically punchy, perfect for snacking rather than fancy cheese-board etiquette.
Not every flavour is a masterpiece—some feel like a brave experiment gone rogue—but that’s part of the charm. It’s fun, indulgent, and impossible to take too seriously.
Verdict: Big personality, creative flavours, and dangerously snackable. A cheese lover’s adventure—with a few “what just happened?” bites along the way. 🧀😄

This is the 4th box from this company, 2 of them mystery boxes , super impressed with all the selection of cheeses,chutneys and treats, well worth the money, I would nt go to the supermarket and spend so much on cheese treats , but this company really do have a fantastic selection of unusual cheese products, and delivered to your foor.Also ordered some of the novelty real ales, hubby was delighted.
Will be back for another box soon.
Thank you

Great experience. Plan to get more soon!!

I ordered a specific selection of cheese as a Father's Day gift, based on my dad's tastes. When it arrived, 2 out of the 3 cheeses had been replaced with flavours that he would never eat. When I emailed to ask if they could send the correct cheeses, I got a robotic reply with a screen grab of the well concealed 'terms of conditions' that state that replacements will be made if certain cheese aren't available. They didn't care that it was a gift and made no attempt to rectify the situation. Awful customer service. If you're looking for online artisan cheese with great customer service, I suggest using another site such as the Cheshire Cheese Company who are more than happy to send replacements if the wrong cheeses are packed.
Update 20th June: their response below says everything, my issue wasn’t with the delivery but the products. They haven’t even read the review. As I said in my original review…avoid!

We've had the mystery box sets a number of times and have never been disappointed!
On average 5 or 6 truckles, a couple of barrels and at least 2 different varieties of snack. Not forgetting the mini chutneys.
Won't hesitate to order again.