The Chuckling Cheese Company Opiniones 

12.210
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I do enjoy your cheeses. I have ordered from you before and will again but never during summer months as the ice pack is always melted even in October so I do worry about the cheese life. I know they... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I SIMPLY ADORE THIS CHEESE. THIS COMPANY IS VERY HIGH END RIGHT FROM THE PACKAGING TO THE CHEESE. EVERY CAŔE IS TAKEN IN PRESENTING THIS LOVELY BOX OF WELL PACKAGED CHEESE. I ADVOCATE TO ALL CHEESE... Ver más

Valorada con 2 estrellas sobre 5

First thing you notice with your santa's boot cranberry cheddar is the thickness of wax covering way to much so getting less cheese for your money secondly the wax is right on the cheese no protectiv... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Sister ordered for my birthday treat, due to arrive 17th June. No show, no contact from company either to buyer or receiver. Sister contacted company by phone on 18th June to find out what happened... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Delicatessen
  2. también en la categoría
  3. Almacén de cerveza
  4. Fabricante de quesos
  5. Quesería
  6. Tienda de chocolate
  7. Tienda de regalos

Sobre The Chuckling Cheese Company

Escrito por la empresa

The Chuckling Cheese Company | Great British Artisan Cheese

A family-run artisan cheese company based in Skegness, Lincolnshire UK - The business was started in 2012 by husband & wife, Stuart & Emma Colclough. It was later incorporated as The Chuckling Cheese Company Ltd in 2015

The husband and wife duo, Emma and Stuart Colclough set out on their cheesy adventure hosting market stalls at local events around the United Kingdom. During this time is when the cheese team began to grow and soon become notorious for Flavoured Cheddar and our widely developed range of unique flavoured cheese. Offering over 40 different flavours.

We’re not just a cheese company, we also have a wide range selection of chilli jams, craft beers, vodkas, coffee syrups, fudge bars, sweet meringues, and lots more. In 2016 we opened our first Chuckling Cheese Shop in the Skegness Hildred's Centre, then in the next two years, we opened two other stores. One in Doncaster Frenchgate Shopping Centre and another in Middlesbrough Hill Street Shopping Centre. In 2020, we grew the company further by opening two more shops, in Merry Hill Shopping Centre in Brierley Hill near Birmingham and one in Metrocentre in Gateshead near Newcastle. At our shops, you will find an extensive product offering, such as baked goods, cheese sampling, and a freshly baked cheese toastie.

Visit a shop near you and meet our company mascot, Munchie Mouse.

To this date, we still remain a family-run business that has a wide range of quality products to offer our day-to-day customers as well as Trade and Wholesale Customers, alongside offering a range of Corporate Gifting options.

Visit our website!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

12 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(12.210)

442 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The mystery cheese box was a great…

The mystery cheese box was a great success, bought as a gift. It was a great surprise and caused a buzz as everyone was keen to check out the contents.
Value was excellent especially as it was on offer at 50% off

16 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi there,
Thank you for your 'grate' review!
We hope you will return again soon!

Valorada con 5 estrellas sobre 5

As always the products are excellent…

As always the products are excellent value, taste delicious & there is such a wide variety of items and special offers to choose from. This particular order was for valued friends as a thank you and this company did not let me down. The recipients were very impressed.Have bought several gift hampers, mystery parcels. Would highly recommend this company.Absolutely love their products.

1 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi there,
Thank you so much for your review!
We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 3 estrellas sobre 5

My 2nd mystery box disappointed with…

My 2nd mystery box disappointed with the box and dates on the cheeses

17 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi there,
Thank you for your review.
We are sorry to hear that you may have experienced issues with your order. If you have experienced issues with your order, we recommend that you contact our dedicated Customer Service team on mailorders@chucklingcheese.co.uk as soon as possible with photos so that they may assist you promptly.
Apologies for any inconvenience caused.

Valorada con 1 estrellas sobre 5

Sadly I did not have the same…

Sadly I did not have the same experience as the review below. I ordered accidentally for the 26th of June delivery so contacted Customer Service services who advised they absolutely could not bring forward my delivery date. They’re very quick to reply to emails but apparently not so quick to pick the stock. Disappointed.

17 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi there,
Thank you for your review.
Looking at the order, I can see that this was placed after the fathers day cut off period, which moved the date until after fathers day.
Due to this, we were unable to bring the date forward as requested.
I can see that a resolution has been agreed and completed.
Apologies for any inconvenience caused.

Valorada con 1 estrellas sobre 5

Does not deliver products

Company does not deliver on time and preferred delivery ignored . I ordered 2 weeks in advance on 28.05 for a chosen delivery date 13.06 which was an early Father’s Day lunch I had planned as I am working on actual Father’s Day. Not delivered and still not delivered . Contacted customer service who offered me 20% of next order . Why would anyone order with this company again after products not delivered the first time round . Asked for reassurance of delivery for actual Fathers Day and still unable to guarantee this. If for a special occasion, choose another company who can deliver products . I am still waiting.

28 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. Unfortunately, we do not guarantee delivery dates which is why these are listed as 'preferred' dates only. Please contact our Customer Service team via customerservices@doughgirl.co.uk who will assist you as swiftly as possible with a resolution.

Valorada con 5 estrellas sobre 5

Fantastic hamper

Fantastic hamper, loved the presentation and flavour 👏

12 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thats 'Gouda brie' the best review, thank you so much!

Valorada con 5 estrellas sobre 5

recieved my order yesterday and wow the…

recieved my order yesterday and wow the cheese is amazing. Thank you and i will be ordering more!

11 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 1 estrellas sobre 5

MYSTERY BOX- NEVER AGAIN!

Rubbish mystery box! NEVER AGAIN! It’s A con! NOT worth £40… So disappointed! … The photo shows drinks and biscuits and sweets and various cheeses as an example but I’ve got a load of same type cheese. I don’t like onion or cranberry but thought I might get either but I’ve got 3 onion type cheese & 2 cranberry. 2 old Christmas cheeses (we are in June) and a few pickle sauces. RUBBISH! Most of it’s going in the bin! Either this is a con job or your staff need serious training???

10 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi there,
Thank you for your review.
We are sorry to hear that you were not happy with your order on this occasion. We shall relay your feedback onto the relevant departments.
I can see that contact has been made with our team and we are currently processing a resolution.
Apologies for any inconvenience caused.

Valorada con 1 estrellas sobre 5

Customer service!!!!!

I recently placed an order, On completion of the order we requested it to be delivered on Wednesday 20th May, we stayed in all day but nothing arrived even though we had an email from Royal Mail confirming that delivery date. We then stayed in the following day but yet again no delivery and no further information from Royal Mail. The parcel eventually arrived today (Friday 22nd May) at 12.37 but as expected the product within the parcel was sitting way above the recommended storage temperature of 5*C and was actually above 20*C (there was one very small ice pack within the packaging)
I made a phone call on the 22nd May to lodge a complaint and request a full refund, only to be told this needed to be done by email, I proceeded to do this and sent an email on the same day. As yet I still haven’t received a reply, I have thrown £30 worth of cheeses out as I have not been informed whether they were safe to eat or not.
The least I expected was a polite reply and apology with some form of explanation on what the next steps were with dealing with this issue. I completely understand that you can’t totally control the delivery date, but this is your chosen courier and why give an option when checking out if you can’t guarantee that date.
I thoroughly enjoy your product but I just can’t make another purchase until you can guarantee a delivery date. I would also appreciate it if you could resolve my current issue.

22 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. Unfortunately, we do not guarantee delivery dates which is why these are listed as 'preferred' dates only. Please contact our Customer Service team via customerservices@doughgirl.co.uk who will assist you as swiftly as possible with a resolution.

Valorada con 5 estrellas sobre 5

Delicious cheese- Highly recommend,

I have ordered from them at least every couple of months since they started - every new cheese is delicious and the cream tea is my mums favourite but i have a soft spot for the limoncello. Always packaged well and ice packs for the cheeses so keeps cold for delivery. Prices are reasonable for artisan cheese and foods. I highly recommend the fudge as well, its a fab combo! I had the advent calendar this year and really enjoyed it! I will continue to order from this excellent company

20 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 1 estrellas sobre 5

Not great

Not great. When delivered a bottle of beer smashed and soaked everything. The cheese box was a gift and was soaked and inside had broken glass. It also had a cracked chutney jar. Pictures were sent over and evidence was given however they only replaced 1 beer. The packing was terrible with only the paper to protect the bottles where on to of the box. No where on the box stated handle with care.
Customer service was shocking to say the least and I won't be returning.

21 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We apologise that you are unhappy with your experience thus far. Please contact our dedicated Customer Service team who will assist you as swiftly as possible!

Valorada con 3 estrellas sobre 5

Good products but packing and delivery need improvement..

My third order from you and third time of problems. The first two orders arrived after my chosen delivery date, the third wasn’t handed over by Royal Mail as the jar of pickles had broken due to insufficient packaging. A replacement was arranged which thankfully was appropriately packaged and arrived on time as it was a birthday gift. Happy with products, recipients are delighted. Sort out packaging and delivery dates and ratings will improve.

23 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Valorada con 5 estrellas sobre 5

Been buying this cheese wheel for a…

Been buying this cheese wheel for a little while now. Myself and my feline companions have fallen madly for it and everyone thoroughly approves it.

5 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 5 estrellas sobre 5

Excellent Service.

I always have efficient service from this company.

27 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi there,
Thank you for your review!
We are so pleased that you loved your order :)

Valorada con 5 estrellas sobre 5

This is a super cheesy business

This is a super cheesy business.
Excellent service and i can't resist my favourite which i won't mention here as it may sell out.

The service is very good and the special deals really help as they are not cheap but once you've tasted the difference you will understand why.

15 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi Hayley,
Thank you for your 'grate' review! We hope you will return again soon!

Valorada con 1 estrellas sobre 5

Stay clear from this company

Stay clear from this company.

Product arrived awfully packaged for a food item especially in the heat.
Contacted customer services who were very unhelpful and contradictory on their response on how a product should be shipped.

1 de junio de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi Jackie,
Thank you for your review.
We do apologise for the issues you have experienced with ourselves.
I can confirm that communications were made with the team who offered reassurance from the photographs provided.
A resolution was offered by our team, however we are still awaiting confirmation from yourself.
Apologies again for any inconvenience caused.

Valorada con 5 estrellas sobre 5

No problem ordering again and again…

No problem ordering again and again from this company fantastic service and products always nice.

29 de mayo de 2026
Opinión espontánea
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Respuesta de The Chuckling Cheese Company

Hi Anthony,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 5 estrellas sobre 5

Great Selection of Flavours

Great Selection of Flavours, especially love the GIN and the Vintage Chedder. Really good quality and was delivered on requested date with cool packs, kept very fresh, can't wait to finish my current lot to re-order more flavours. Many Thanks.

29 de mayo de 2026
Opinión espontánea
Logotipo de The Chuckling Cheese Company

Respuesta de The Chuckling Cheese Company

Hi there,
Thank you so much for your review!
We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Valorada con 5 estrellas sobre 5

Great Gift

I have bought a few of the Pub Gift boxes for a friend and family members in the last month for Birthdays as I thought of sending somthing to them which was different and at a good price. All of them have said they have loved it and it was nice surprise to have somthing different. Delivery was on time and also enjoyed by all

13 de mayo de 2026
Opinión espontánea
Logotipo de The Chuckling Cheese Company

Respuesta de The Chuckling Cheese Company

Hi there,
Thank you for your review! We are so pleased that you loved your order :)

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