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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I only had limited dealings with Clarkes as I bought the property after my 2nd viewing. However inthose dealings the team were very profesional and extremely helpful

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nigel has helped us buy our first home. He was there when we viewed the property and he supported and steered us to the finish line. He always made himself available to help us, was always kind and em... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've have both been a FTB and more recently sold my property via Clarkes. We first listed our property way back in November 19 and were selling right through the Covid-19 pandemic, naturally, we've... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I contacted this company regarding an anti social/breach of security issue regarding a resident. Ashley Wilson​​​​ was on to it straight away and the issue was resolved. He advised what action ha... Ver más

Información sobre la empresa

  1. Agentes inmobiliarios

Información proporcionada por diversas fuentes externas

Clarkes was formed in 2006 by Paul Clarke, after some years working for a large ‘corporate’ estate agency chain. It was clear to Paul that there was a better way of providing great service to customers, that put the customer first and was truly an estate agent you could recommend to your friends and family. Clarkes offers its clients the very best of both worlds. A locally based company with highly experienced staff plus a state of the art on-line system – My Property File. Providing our clients with total transparency and convenience, 24/7. You don’t have to choose between an old fashioned ‘High Street’ agent and an anonymous ‘On-line agent’ who might promise the earth but won’t deliver it – with Clarkes you get tremendous service, the very best local expertise and 21st century technology.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

292 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

The best

This company is the best, I got them mixed up with another company, they e-mail me to phone then, so nice and understanding. Thank you

20 de febrero de 2025
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Hello Martin,

Thank you for responding to my previous message here on Trustpilot, and adjusting appropriately.

Kind Regards
Paul

Valorada con 5 estrellas sobre 5

Good experience with this agency

Megan Knight was valuable in getting us the property. She was patient with all our queries. Even the manager of her agency was accessible to answer queries which is not too common amongst lettings agency.

25 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Louis from Clarkes looked after us as…

Louis from Clarkes looked after us as we went through the process of buying a flat in Bognor Regis. He went above and beyond as the seller lives overseas making communication at times challenging. He dealt with the whole process brilliantly and communicated well. Many thanks to Louis and the team at Clarkes.

19 de diciembre de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you for sharing your experience Jane.

Valorada con 5 estrellas sobre 5

Very impressed from start to finish!

I was really happy with Clarkes as a whole but in particular Jay and David. Professional throughout, always happy to help in any way that they could, excellent communication throughout and most importantly a personal touch from start to finish.

5 de diciembre de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you for the review and the mention of individual team names. I will see that they are recognised.
Kind Regards
Paul

Valorada con 5 estrellas sobre 5

First rate lettings service

First rate lettings service. I chose Clarkes to handle the letting of my apartment and I have been extremely happy with them.

They handled the end of one tenancy and found new tenants quickly and moved them in without any problems.

I also like the fact that they pay me promptly every month unlike some other agents I have used.

16 de noviembre de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you for sharing Brent,
Kind Regards
Paul

Valorada con 5 estrellas sobre 5

Super Top Class Staff and Company

Fantastic service throughout from this excellent professional company. From first discussions and valuation through marketing and promoting with the best possible detailed high-tec photos on 'right move' and throughout the completion of sale, the whole experience has been top class. Particularly working with these wonderful, knowledgeable, super friendly and experienced staff, Paul and his team could not be recommended highly enough. Particular thanks to David and Jay for their 110% commitment in working to get this completed from start to finish, but all the staff at 'Clarkes' in Bognor Regis are real super top quality and have been a great pleasure to deal with. thank you.

15 de octubre de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you very much for the shared comments - I will see that the team is recognised.
Kind Regards
Paul

Valorada con 5 estrellas sobre 5

Clarkes are fantastic

Clarkes have been fantastic and their viewing agents are very professional and extremely helpful. Thanks especially to Louis and Jay.
We would highly recommend using this agent.

12 de octubre de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you Mike. I will see that Louis and Jay are recognised.
Kind Regards
Paul

Valorada con 1 estrellas sobre 5

Service Provider/Contractor Beware

I was asked by Clarkes Estates (Ashley Wilson) to supply my services to them.
My services were to resolve TV & Satellite signal reception issues at a block of flats that they manage at Horsham, West Sussex.
From the onset of my dealings with Ashley (and his colleague Christina) of Clarkes Estates. Communications for the organisation of my initial service visit and subsequent services provided were absolutely non existent. Emails ignored, promised return telephone calls, never received.
Most importantly, payment was not received on time. Chased, only to be told" Yes it will be paid today" multiple times. Three weeks later from chase up for payment, payment was finally received!
Would not recommend as a service provider/contractor for anyone to work for Clarkes. I will not provide my services to them due to the awful experiences. I feel other contractors should be aware that they may well experience the same issues I have. I cannot be an isolated case.

2 de agosto de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Hello Paul.

Given that Clarkes is your customer, and you are a contractor that is delivering services to a Clarkes client, this review is entirely back to front.

My colleague was explicitly clear with you that the use of clients funds is subject to the normal client accounting rules and practices. Part of this is a security process to verify your bank account details before payment is actually sent.

Your invoice was approved for payment immediately as promised. You then failed, on multiple occasions to engage with the people who called you to verify the details of your bank account. This process is used to safeguard our customers and you, from the common problem of email interception and bank account details being manipulated by fraudsters to steal your money.

Ashley has done exactly what he said he would do, and when he said he would do it. In this matter, you have directly caused your own delay over the final release of payment. Further to that, you then continued to ignore the security process even after Ashley has discussed this with you and provided instructions to you as to how to resolve it. It really isn't hard - answer the call and talk to the accounts operative when they call you.

It is entirely inappropriate for you to complain about your own behaviour, let alone complain about it in a public forum.

Paul Clarke
Clarkes Estates

Valorada con 5 estrellas sobre 5

No worries buying

From start to finish always available and always very helpful would be happy to deal with again

20 de julio de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you Graham.
Kind Regards
Paul

Valorada con 5 estrellas sobre 5

They marketed and sold a house

They marketed and sold a house, that was not particularly marketable. They found the right buyer.

3 de julio de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you for your comments Barbara. This was indeed a challenging transaction and I thank you for the even-handed approach that you and your family have displayed.
Kind Regards
Paul

Valorada con 5 estrellas sobre 5

Experience of using this Estate Agent

Always keeping in touch and updating information as to the state of the sale.
Honest regarding the prospective buyers situation.
Pleasant agents to deal with.
Would recommend them and use them again.

28 de junio de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you for sharing your experience Ian.
Kind Regards
Paul

Valorada con 5 estrellas sobre 5

Great service

Paul and his team were extremely helpful and knowledgeable in the process of selling our house, we had used Clarkes before when purchasing our home so we knew we were in good hands. In stressful times Clarkes helped us keep our sanity !! We can highly recommend Clarkes for super service.

14 de junio de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you for your kind comments Stephen, and good luck in your new home.

Valorada con 1 estrellas sobre 5

STEER CLEAR

Be warned do not trust this company. We agreed to rent a garage and accepted their terms. We were promised a return call and copies of lease. Four days later a second applicant appears and we are asked to make an offer. The lack of professionalism and communication is beyond belief and this company should not be trading. I am a property professional with over sixty years’ experience and have never seen such incompetence. Avoid this company.

10 de junio de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Anthony.

Thank you for your comments. I am sorry that you feel the way that you do.

First things - first. Having reviewed your comments and the case in detail, I acknowledge that the return call to you over your interest in renting the garage did not happen on the same day as I originally intended. For this, I readily provide to you an apology.

I cannot agree with anything else that you have said in your review.

You called to enquire about a garage, and during that discussion, you confirmed that you were prepared to take it. This also happened with other calls during the day, some of which occurred with my colleagues in the few minutes before we spoke.

Your interest, and that of others was correctly noted by the various team members and this was later passed to the owner for their consideration.

They made a decision to progress with one of the offers, and on this occasion, it wasn't you.

The documents you refer to above were application forms. Given the simplicity of a garage transaction, we spoke with the owner without insisting that they were completed, for we already had the required data from our telephone discussion. To be absolutely clear, at no point during our discussion did I offer to prepare a lease document; we will simply never go from initial phone call to signed lease in one step. The owner has to agree to accept an application.

It is also appropriate to note that as Lettings Agents we act on behalf of the owner, not the tenant.

It is clear that you are disappointed to have not have secured the garage and I support your disappointment and irritation in that experience. I do not though agree that this means Clarkes should not be trading, or that we are not professional, or that it is appropriate for you to post a review about it in the above manner.

Kind Regards
Paul

Valorada con 5 estrellas sobre 5

Megan and christina are very…

Megan and christina are very professional and very helpful throughout the process of our move
We thank them for all their help, and look forward to settling into our new house
Many thanks

20 de mayo de 2024
Opinión espontánea
Logotipo de Clarkes Estates

Respuesta de Clarkes Estates

Thank you for sharing Antonia
Kind Regards
Paul

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