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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Ver más

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Valorada con 5 estrellas sobre 5

Loved this experience, we had a lovely time away and loved every minute . Loved the personal touches , especially the bubbly and chocolates , went down well with the mrs chilling in the tub , than... Ver más

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Valorada con 5 estrellas sobre 5

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... Ver más

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Valorada con 5 estrellas sobre 5

The Studio (Cottage) is a modern twist on rustic charm. The owners have created one room accommodation which is just perfect for a short stay, or weekend away located in stunning countryside. C... Ver más

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Información sobre la empresa

  1. Cabaña
  2. Casa de vacaciones
  3. Agencia de alquiler de casas para vacaciones
  4. Alquiler de vacaciones

Información proporcionada por diversas fuentes externas

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

642 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Beautifully appointed property

Beautifully appointed property. Comfortable and spacious, a short drive to beaches, shops etc. local shop a 5 minute walk away, and pub that sells food. Ideal for family holidays or bunch of friends getting together. Highly recommend.

6 de septiembre de 2024
Opinión espontánea
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Respuesta de Classic Cottages

It certainly sounds like you had a fantastic time! Thanks for the review. Classic Customer Support

Valorada con 5 estrellas sobre 5

Always good to deal with

Have used several times now - always easy to book, everything is very clear on website , and plenty of info available .
Good communication at all times

24 de agosto de 2024
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Respuesta de Classic Cottages

Thanks so much for the lovely review and for continuing to book with us. Hopefully we will see you back again soon. Classic Customer Support

Valorada con 5 estrellas sobre 5

From my personal experience, you can really trust this Company

I have rented from Classic some 18 or 19 times over 7 years and always found their properties to be of a consistently high standard, and some of the very best rentals available in the respective areas around the UK. What prompts this 5 Star review, however, is how the Company handled my first ever negative response to a rental.

The exact details are not important, but as can happen with any rental, one or two small things were not quite right and then these compounded to make the holiday less enjoyable than I had come to expect from Classic. On raising the matter with Classic they just could not have been more helpful. They apologised, explained how what I was complaining about had come to happen, decided to initiate a thorough review of the property and offered some minor but appropriate compensation (although this wasn't necessary in my opinion). All in all, it was a very warm and supportive experience - and one that totally reinforced my already exceptionally high regard for the Company. Well done Classic.

From my personal experience, you can really trust this Company, even when they very, very rarely get things wrong. Book with 100% confidence.

7 de septiembre de 2024
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Respuesta de Classic Cottages

Thank you so much for your review. We were very sorry that things weren't 100% for you this time, but we were glad to have the opportunity to discuss it afterwards and offer some reassurances. Thank you so much for taking the time to send in your comments and speak to us about it. We really do value guest feedback. Classic Customer Support

Valorada con 5 estrellas sobre 5

The property was perfect.every facility…

The property was perfect.every facility and more.welcome gifts.beautiful decor.near by parking.near to shops and sea.cant rate this high enough.exceeds 5 stars

30 de agosto de 2024
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Respuesta de Classic Cottages

It certainly sounds like you found the perfect property for you and a fantastic holiday; we are so pleased to hear this! Classic Customer Support

Valorada con 5 estrellas sobre 5

A great company!

Would definitely recommend Classic Cottages. From the ease of booking to the outstanding quality of the cottage we stayed in. Thoughtful and clear communication throughout.

6 de septiembre de 2024
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Respuesta de Classic Cottages

We are so glad to hear that you found the whole booking process straight forward and glad you enjoyed the property. Thanks so much for the feedback. Classic Customer Support

Valorada con 4 estrellas sobre 5

Belle isle classic cottages.

I put a review on last week regarding our stay in Belle Isle Crantock.
I've been dealing with Julie from customer service this week who has been outstanding. Thank you for listening and been extremely supportive.

16 de agosto de 2024
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Respuesta de Classic Cottages

We were so glad to be able to speak to you and try to help with your concerns. Thanks for getting back in touch with us. Classic Customer Support

Valorada con 5 estrellas sobre 5

Fortune Houseboat Bembridge Isle of Wight

Being from the East of Scotland the Isle of Wight has not really appeared on our list of possible holiday destinations due to the distance. My brother in law recently turned 60 and my family and I were invited to join him and his family on a houseboat in Bembridge on the Isle of Wight called ‘Fortune’. The boat was just amazing! Where do I start, stunning views, beautiful location, delightfully decorated and quirky accommodation. The boat is like a tardis, very spacious with all 4 bedrooms being a more than ample size (the main bedroom is a sight to behold with its shape, size and decor) with large beds and the comfiest of mattresses. There is an upstairs toilet and 3 other bathrooms offering 2 showers and a bath so no fighting over whose turn it is for the shower. 8 adults were onboard Fortune for the majority of our week and at no time did we feel cramped or that the boat was over inhabited. We cooked comfortably in the delightful kitchen most nights and ate at the outside table (the views are idyllic) or the dining room table with both seating 8 adults without any problem whatsoever. I would thoroughly recommend this houseboat without hesitation and to any fellow Scots who are reading this, the journey is very doable. We flew to Heathrow. picked up a car and drove for 1 1/2 hours to Portsmouth to get the car ferry or you can fly to Southampton and get the ferry from there. My family and I will certainly return to the Isle of Wight and would love to book Fortune, a home from home on our return trip. Thank you!

24 de agosto de 2024
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Respuesta de Classic Cottages

How lovely to hear. It sounds like you had a fantastic time there. We hope to see you back soon. The Classic Team

Valorada con 5 estrellas sobre 5

Easy to use website and simple booking.

Easy to use website and simple booking. We found the perfect place and had a great time.

23 de agosto de 2024
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Respuesta de Classic Cottages

It's great to hear that you found the booking process smooth, thanks for taking the time to share, and we're thrilled that you loved the property too! Classic Cottages, Customer Support

Valorada con 5 estrellas sobre 5

We would definitely choose Classic Cottages again!

We have used Classic Cottages three times now and found them to be really helpful. They give good descriptions of their properties and seem to choose properties of a good standard. We would happily use them again.

10 de agosto de 2024
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Respuesta de Classic Cottages

We're so pleased that we've been able to help with your last few bookings - thanks so much for sharing your experience. Classic Cottages Customer Support

Valorada con 5 estrellas sobre 5

Had no problem at all using Classic…

Had no problem at all using Classic Cottages. It was straightforward and the venue that we used was beautiful and as described.

19 de agosto de 2024
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Respuesta de Classic Cottages

It's great to hear that you found the booking process smooth, thanks for taking the time to share, and we're thrilled that you loved the property too! Classic Cottages, Customer Support

Valorada con 1 estrellas sobre 5

Honest feedback THE OLD DAIRY GORRAN HAVEN

We have used Classic Cottages since 2006. We have booked with them 11 times so it’s fair to say I have been happy in the past. I think the problem this time lays with both the owner and Classic Cottages but both will happily take your money with neither taking responsibility. We stayed in The Old Dairy in Gorran Haven for the 4th time in July 24 with both our dogs. Our 2 week stay cost £1696.00
On arrival at 4pm our cottage was still not ready the cleaners were blocking the driveway so we had nowhere to park. One of our dogs had become very unwell and we needed immediate access to the property. The property should have been ready. We should not have walked in on the cleaners and it was not a positive start to our holiday. As this was our 4th stay in the cottage we have noticed the door which is the only fire exit still had a faulty lock as it did the year before. This is a health & safety issue. We have seen a decline in the property over the 4 years and it is in need of some redecoration and replacement of simply cheap things like the shower curtain, bath mat, provide wine glasses, clean unstained tea towels, unchewed furniture, marked mugs and plates which have been the same for 4 years! The toaster and kettle are cheap and do not match. The cleaner did not put the bins out for 3 weeks, they had the week before stay in them then ours for 2 weeks. I expect a premium cottage for a premium price paid. It’s all the little things which start to annoy as even the old TV and DVD player were not fit for purpose. When I go on holiday I expect the same level of facilities I have at home. We booked this cottage for the 4th time because we love Gorran Haven but both myself and husband both agreed this would be our last stay. One of the main issues which we were not informed about at the time of booking was a new build project that was in progress next door to our holiday cottage. We are talking scaffolding inches away from the The Old Dairy boundary you could actually touch the scaffolding. We were informed a long time after booking by which time it was too late to find another suitable property in Gorran as people book a year in advance in this popular location. We had to sit in the outside area with our dying dog for a week while we could see workmen and they could see us. This was was intrusive and we had no privacy. We live in a semi rural area with beautiful countryside views but paid almost £1700 to look at workmen and scaffolding!! This turned out to be the worst holiday we have ever experienced as our beloved dog passed away in the first week of our holiday and we were unable to leave the property as she was so ill. We left part way through the 2nd week. We had a fly and ant infestation which I reported to the housekeeper before 6pm she didn’t get back to us until late the next morning by which time we had tried to fix the issue. We were left 2 bath towels for a 2 week stay these were not replaced. The bedding we changed ourselves as the housekeeper turned up unexpectedly to do this at a unsuitable time. On returning home I kindly filled out the feedback email and this has now resulted in us being banned from any further bookings as the owner feels we are ‘not the right fit for the property’ which really means they were annoyed we left both positive and negative feedback which they aren’t willing to take on board. But were happy to take our money for 4 years. Classic Cottages have made us so angry and I have wrote to the director and received no reply. The common complaint is when things go wrong Classic Cottages do not want to know they are a middle man and are more concerned with keeping the owners happy and not the customers. Either way they get their fee and then ban you. We supported this company from humble beginnings since 2006 on our first booking but it’s clear they do not value our custom. Will be taking our business to one of the other hundreds of other holiday companies in Cornwall next year.

19 de julio de 2024
Opinión espontánea
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Respuesta de Classic Cottages

We are so sorry to hear of your disappointment with your experience and that the owner’s request and upkeep of their property has reflected so poorly on us as well. We would like to reassure you that we are not trying to hide behind being a ‘middleman’, we genuinely try to do our best for everyone, with both guests and owners as our customers. We are not here to take sides with anyone, but here to try and provide the best service possible for both guests and owners, so we are very sorry if it has come across in any other way. Sadly, if an owner insists that a guest is no longer allowed to book their property, we are in the unfortunate position of having to pass that message on. In the same way, we will always pass on guests requests to owners as well. This particular decision was not the decision of Classic Cottages, it is purely the decision of the property owner and does not affect you booking any other property through us. We really do appreciate that this will have been upsetting, on top of the very difficult time you had with your dog, and the disappointment of receiving news about neighbouring works before your holiday started. Unfortunately, with all properties being in residential areas, neighbours can start work on their properties at any time, as many of us do with our own homes. This often comes with no, or very little warning, but as soon as we are informed, we pass on all details to all guests who are booked into the property.
It was such a shame to also hear of your disappointment with the property this year. Had we known any of this at the time you were here, we would have done everything possible to help make your stay more comfortable and enjoyable. We are very sorry to hear that as a result of this experience and this owners request, despite many previous positive experiences of booking through us, you will no longer consider us for your future holidays here. We do hope that we may one day have the opportunity to restore your faith in the service that we offer. Classic Customer Support

Valorada con 5 estrellas sobre 5

The Loft Mithian

We had a fantastic experience with Classic Cottages for their space The Loft in Mithian Cornwall. The refurbished barn was fitted out with the most high quality fixtures and fittings I’ve ever had in a holiday home and it made a huge different. Things like a TV that worked and connected easily for the children and high quality warm showers. That along with lovely fresh and crisp quality bedlinen and fluffy towels made us feel truly spoilt. A washing machine that wasn’t the cheapest brand on the market made such a different when you have two active boys. Such a help. We had a fantastic holiday and enjoyed the cottage hugely. So quiet at night and such a brilliant place to walk from and for day trips out to all our favourite places. We have been coming to St Agnes and surrounds for over a decade almost every year and this cottage has been one of the best we’ve stayed in. Thank you!!!

9 de agosto de 2024
Opinión espontánea
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Respuesta de Classic Cottages

What a lovely review. Thank you for sending this in. It certainly sounds like you had a fabulous time. Hopefully we will see you back here again soon. Classic Cottages

Valorada con 5 estrellas sobre 5

Reliable trusted firm with good properties well described

A very good website giving accurate descriptions of properties available. Have stayed in a number over the last few years and haven't been disappointed

26 de julio de 2024
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Respuesta de Classic Cottages

We are so glad to hear you have always found the properties to match the website descriptions and that they have always met your expectations. Thank you for taking the time to send in your feedback. Classic Cottages

Valorada con 5 estrellas sobre 5

Gorgeous cottge in a beautiful…

Gorgeous cottge in a beautiful location. Quiet and peaceful, the perfect place to relax.

2 de agosto de 2024
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Respuesta de Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Classic Cottages

Valorada con 5 estrellas sobre 5

Dannett House is a wonderful family home

Dannett House is a wonderful location for a family holiday. The house can be split into two independent living spaces or opened up into one very large property. The grounds are designed with children of all ages in mind. Easy location to get out and about in Cornwall. The hosts are considerate and thoughtful people who go out of their way to make you feel welcome. I would highly recommend this lovely property.

2 de agosto de 2024
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Respuesta de Classic Cottages

It certainly sounds like you had a fantastic time there. We are glad to hear how much you enjoyed it. Classic Customer Support

Valorada con 4 estrellas sobre 5

Will use again

Great cottages of a good standard, been using this site for a number of years and not disappointed yet !!

2 de agosto de 2024
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Respuesta de Classic Cottages

Thanks so much for the lovely review and for continuing to book with us over the years. Hopefully we will see you back again soon. Classic Customer Support

Valorada con 5 estrellas sobre 5

25 Palmerston Road, Shanklin

Beautiful house, very comfortable and well equipped. Just a short walk to the beach which was great for the grandchildren. A very good base for exploring the island.

26 de julio de 2024
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We are so glad that you enjoyed your time in Shanklin. Thank you so much for taking the time to send in your review. The Classic Team

Valorada con 5 estrellas sobre 5

Excellent holiday home for families

Excellent holiday home for families or couples. The environment is excellent, the views are absolutely stunning.
The cottage was cosy, comfortable and well equipped.
Location is good for exploring the west coast and so many great beaches close by.
Our 2a year old, 6 year old and our dog was very at home.

26 de julio de 2024
Opinión espontánea
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Respuesta de Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Classic Customer Support

Valorada con 5 estrellas sobre 5

River Garden Cottage

Fabulous cottage, very quiet, close to the Monsal Trail for any cyclists/walkers. Standard of the decor, furnishings etc well above standard. Excellent customer service when a problem arose - dealt with very efficiently. Area itself is beautiful. Husband very upset he forgot his fishing rods - the garden is lovely and right next to the water.

2 de agosto de 2024
Opinión espontánea
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Respuesta de Classic Cottages

Thank you for your lovely review. It sounds like you had a fantastic time enjoying the property and fantastic area, and we are glad that we were able to help when you had a problem arise. Classic Customer Support

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